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IntouchCX
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88 IntouchCX Jobs
Product Trainer
IntouchCX
posted 1mon ago
Job Role Insights
Fixed timing
Key skills for the job
Job Description
- Training/Abay Management: Define any barriers and execute batches in line with the given metrics and deadlines
- Maintain a repository of recommended answers
- Assist in creating training material
- Prepare worksheets and other job aids for associates reference
- Coach trainees and agents in language and sales techniques and strategies
- Create content for stakeholders/clients
- Conduct training sessions for associates
- Conduct Sale driver analysis from a Sales and soft skills perspective
- Analyze knowledge gaps with SMEs and QAs
- Review and improve training content.
- Create and implement client and internal reporting systems, as well as procedures for day-to-day operations and performance monitoring
- Support production associates on a real-time basis
- Collate chats for future reference
- Perform a monthly Training Needs Analysis (TNA) to pinpoint issues and fill in any gaps
- Conduct tests/assessments before and after the training interventions
- Participate in calibration meetings (internal and external)
- Develop action plans for the bottom quartile and ensure that they move up the learning curve by means of special coaching/ conducting refresher training
- Broadcast the updates to the floor
- Conduct small group training sessions
- Conduct chat readout sessions for the associates
- Recommend corrective and refresher courses to be assigned based on associates performance on the floor
- Participate in weekly business reviews and provide input as asked for
- Roll out knowledge checks once a month
- Communicate with clients via emails and conference calls on a daily or weekly basis to review and address training concerns and introduce new policies and procedures
- Minimum Educational Requirement High School graduate
- Minimum of one years worth of process training experience or equivalent teaching/coaching experience
- Experience in the markets, customer service, and sales
- Exceptional time management, organizational, and prioritization skills to complete work promptly
- Expert-level communication skills
- Experience in graphic design, content writing or editing, or a related field in a different industry, as an advantage.
- Proficiency with Microsoft Office and Google Suite (Sheets, Slides, Docs, and Drive) is necessary.
- Proven analytical abilities to assess performance and pinpoint areas that need improvement in order to meet project requirements
- The ability to successfully work across cross-functional teams
- A positive work ethic and commitment to achieve the best possible outcomes
- The passion to be a role model that exemplifies our 10 Things (cultural values)
- Ability to assess the big picture and draw connections between inputs and outputs
- leadership qualities such as critical thinking and problem-solving to aid in overcoming difficult situations
- A keen eye for detail, the ability to multitask, and strong analytical skills
Employment Type: Full Time, Permanent
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What people at IntouchCX are saying
Rating based on 1 Product Trainer
review
Anonymous · Customer Success, Service & Operations
in Hyderabad / Secunderabad
Too much politics from higher management which is affecting the life of lower management... They look for their own benefit and nothing matters... They squeeze us and make us work like robots
I hate it overall
- Salary - Bad
Product Trainer salary at IntouchCX
What IntouchCX employees are saying about work life
IntouchCX Benefits
Health Insurance Job Training 
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