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Engaged Employer

IntouchCX

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2.9

based on 1.9k Reviews

Video summary

1778 IntouchCX Jobs

Product Trainer

24-7 Intouch

2.9

based on 1.9k Reviews

1-5 years

Hyderabad / Secunderabad

1 vacancy

Product Trainer

IntouchCX

posted 27d ago

Job Role Insights

Fixed timing

Key skills for the job

Content Writing Customer Service Salesforce Graphic Designing MS Office Time Management

+ 2 more

Job Description

About the Job

The Product Trainer is responsible for delivering process training content to the new hires using different learning platforms to increase learners engagement, knowledge, skills, and efficiency.

As Product Trainer, You Will

Training/Abay Management: Define any barriers and execute batches in line with the given metrics and deadlines
Maintain a repository of recommended answers
Assist in creating training material
Prepare worksheets and other job aids for associates reference
Coach trainees and agents in language and sales techniques and strategies
Create content for stakeholders/clients
Conduct training sessions for associates
Conduct Sale driver analysis from a Sales and soft skills perspective
Analyze knowledge gaps with SMEs and QAs
Review and improve training content.
Create and implement client and internal reporting systems, as well as procedures for day-to-day operations and performance monitoring
Support production associates on a real-time basis
Collate chats for future reference
Perform a monthly Training Needs Analysis (TNA) to pinpoint issues and fill in any gaps
Conduct tests/assessments before and after the training interventions
Participate in calibration meetings (internal and external)
Develop action plans for the bottom quartile and ensure that they move up the learning curve by means of special coaching/ conducting refresher training
Broadcast the updates to the floor
Conduct small group training sessions
Conduct chat readout sessions for the associates
Recommend corrective and refresher courses to be assigned based on associates performance on the floor
Participate in weekly business reviews and provide input as asked for
Roll out knowledge checks once a month
Communicate with clients via emails and conference calls on a daily or weekly basis to review and address training concerns and introduce new policies and procedures

As Product Trainer, You Have

Minimum Educational Requirement High School graduate
Minimum of one years worth of process training experience or equivalent teaching/coaching experience
Experience in the markets, customer service, and sales
Exceptional time management, organizational, and prioritization skills to complete work promptly
Expert-level communication skills
Experience in graphic design, content writing or editing, or a related field in a different industry, as an advantage.
Proficiency with Microsoft Office and Google Suite (Sheets, Slides, Docs, and Drive) is necessary.
Proven analytical abilities to assess performance and pinpoint areas that need improvement in order to meet project requirements
The ability to successfully work across cross-functional teams
A positive work ethic and commitment to achieve the best possible outcomes
The passion to be a role model that exemplifies our 10 Things (cultural values)
Ability to assess the big picture and draw connections between inputs and outputs
leadership qualities such as critical thinking and problem-solving to aid in overcoming difficult situations
A keen eye for detail, the ability to multitask, and strong analytical skills

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Employment Type: Full Time, Permanent

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What people at IntouchCX are saying

3.0

Rating based on 1 Product Trainer review

Anonymous · Customer Success, Service & Operations in Hyderabad / Secunderabad

Likes

Too much politics from higher management which is affecting the life of lower management... They look for their own benefit and nothing matters... They squeeze us and make us work like robots

Dislikes

I hate it overall