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IntouchCX
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88 IntouchCX Jobs
Process Trainer
IntouchCX
posted 1mon ago
Job Role Insights
Fixed timing
Key skills for the job
Job Description
- Deliver training sessions for Associates to enhance their communication skills
- Analyze and identify knowledge gaps by collaborating with SMEs and other stakeholders
- Review the quality and relevance of the training content and provide recommendations for improvement/enhancement
- Formulate and implement procedures for daily operations, client and internal reporting systems for monitoring performance
- Conduct monthly Training Need Analysis (TNA) to identify problem areas and close the gaps
- Conduct tests/assessments before and after the training interventions
- Participate in calibration meetings (internal and external)
- Develop action plans for the bottom quartile and ensure that they move up the learning curve by means of special coaching
- Disseminate the updates to the floor
- Training/Abay Management - run batches as per the defined metrics and timelines and clear roadblocks if any
- Interact with clients through emails and daily/weekly conference calls to review and resolve training issues as well as implement new process procedure changes
- High school diploma or equivalent is required
- Minimum 1 year of experience in process training or any similar teaching experience
- Client-facing experience
- Experience in Financial, Technology, Banking, or Customer Service field is preferred
- Exceptional analytical skills to evaluate performance and identify areas of improvement required for the project
- The ability to successfully work across cross-functional teams
- A positive work ethic and commitment to achieve the best possible outcomes
- Experience in facilitating virtual and instructor-led training
- The passion to be a role model that exemplifies our 10 Things (cultural values)
- Possess exceptional time management, organizational and prioritization skills to complete work in a timely manner
- Ability to assess the big picture and draw connections between inputs and outputs
- Possess leadership qualities such as critical thinking and problem solving to aid in overcoming difficult situations
- A keen eye for detail, the ability to multitask, and strong analytical skills
- Excellent verbal and written communication skills both in Spanish and in English (minimum CEFR B2 level)
- Experience in content writing or editing, graphic design, or a similar field in another industry is an advantage
- Advanced knowledge on the use of MS Office and/or Google Suite (Sheets, Slides, Docs, Drive) is required
Employment Type: Full Time, Permanent
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Rating based on 5 Process Trainer
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Anonymous · Teaching & Training
in Bangalore / Bengaluru
Growth opportunity is only good
Not happy with the salary
- Salary - Poor
Process Trainer salary at IntouchCX
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IntouchCX Benefits
Health Insurance Job Training 
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