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Process Trainer
1-5 years
Bangalore / Bengaluru, Gurgaon / Gurugram, Kolkata
1 vacancy
Process Trainer
Globiva
posted 2mon ago
Job Role Insights
Fixed timing
Key skills for the job
Job Description
- Conduct and lead training classes for new customer service or sales executives
- Develop onboarding plan for new hires Follow up with new hires after completion of training to ensure they continue to improve their skills.
- Identify and implement creative solutions to processes to ensure they are as easy as possible for the customer service or sales staff to learn and retain.
- Conduct process knowledge tests and constantly assess their knowledge.
- Ensure adherence to the Lesson plan and ensure timely completion of the training program.
- Have strong engagement to trainees and manage attrition during the training and OJT period.
- Facilitate certification process and ensure smooth handover process to operations
- Conduct refresher trainings and provide or disseminate process level updates on the floor.
- Hand hold newly trained executives during the OJT program and ensure smooth movement of executives on to the production floor
- Work with other team members and departments as needed to solve for consistency throughout the organization.
- Participate actively in developing training materials and constantly look for opportunities to enhance training content.
- Provide updates to training materials as processes and information changes.
Total Experience: 1+Yrs
6 Days Working
Education -Any Graduate
- Ability to train others, be patient, and understand the perspective of the customer is important.
- Exceptional verbal, written and interpersonal communication skills.
- Exceptional listening and analytical skills.
- Must be proficient with Microsoft Office (PowerPoint, Word, basic Excel).
- Ability to multitask and successfully operate in a fast paced, team environment.
Employment Type: Full Time, Permanent
Functional Areas: Other
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