Trainer II

Job Title:

Job Description

Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations

Role and key responsibilities:

• Consistent alignment with operations by auditing calls, understanding needs, conducting refreshers, training NHT batches
• Demonstrate innovation in training by carrying floor requirement into classroom training.
• Maintain Data and MIS as per training BPMS / requirement.
• Support intra inter function collaboration.
• Proactively share best practices across locations to add value.
• Contribute to process improvements and innovation in the training function.
• Attend TTT for any client requirements.
• Interface with customers as needed.
• Conduct Need analysis and share feedback with stakeholders.
• Meet the monthly Conversion Effectiveness targets.
• Provide Feedback to New Hires on VA and Soft Skills
• Call monitoring as per requirement
• Should be ready to conduct refresher training, call monitoring, feedback session 85% of the time.

Key Skills and knowledge:

• Good Facilitation, Presentation and content development skills
• Good Knowledge about computers and Excel.
• Excellent communication skills and good people management skills.
• Good Knowledge about Soft Skills
• Data Handling / data interpretation
• Process Oriented, planning
• Ability to prioritize, meet deadlines and work under pressure.
• Good Time Management, Interpersonal skills, Teamwork.

Educational qualification:

• Graduation

Disclaimer:-

Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for recruitment , processing or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities.

Location:

Language Requirements:

Time Type:

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