Upload Button Icon Add office photos
Engaged Employer

i

This company page is being actively managed by Concentrix Corporation Team. If you also belong to the team, you can get access from here

Concentrix Corporation Verified Tick

Compare button icon Compare button icon Compare
filter salaries All Filters

47 Concentrix Corporation Jobs

Operations Manager II

4-7 years

Pune

1 vacancy

Operations Manager II

Concentrix Corporation

posted 1mon ago

Job Description

  • Responsible for managing the operations seamlessly and timely SLA delivery along with maintaining high levels of employee and customer satisfaction.
  • Establish Manage Relationships / Engagement with the Clients.
  • Organize resources, set goals, execute Executives and client strategies and responsible for reporting.
  • Responsible for following agreed governance model, escalation communication plan.
  • Ensure that team members achieve agreed standards in relation to their job assignments.
  • Ensure training of new staff on the corporate policy and rules
  • Ensure that the buddy system is implemented ensuring consistent performance delivery, without disruption.
  • Monitor and document work schedule of staff and absences.
  • Build strong partnership with the client by growing and nurturing the existing relationships to ensure operational cohesion effective foundation for future growth.
  • Taking weekly and monthly calls with clients to understand the expectations from the teams and provide updates.
  • Ensure that all audit related issues are brought to a close
  • Identify and drive continuous improvements and initiatives in the process.
  • Coach mentor Team lead enabling them to manage effectively.
  • Hiring of leads and managers, training, inductions, employee client satisfaction scores, performance Appraisals and attrition management
  • Ensure that all internal customer queries are followed up in a timely manner.
  • Collaborate with internal teams.
  • Be the Key contact for all problems and queries with specific business assigned.
  • Maintain and grow revenue of program(s); responsible for profitability including revenue, margins, billing, seat utilization and retention.
  • Ensures program has proficient training, staff development, and effective employee relation/recognition programs Selecting, training, developing, and managing performance of direct reports and their associates, including planning and assigning work for staff in accordance with the organization s policies and applicable legal requirements.
  • Host Business reviews on a regular basis, communicate the overall objectives within common reports (service reports and Operational Efficiency Reports), ensure that customer, operational and capacity requirements are addressed (i.e. Telecommunications, Information Technology, Legal, HR, Finance, Facilities), hold weekly meetings with all functional leaders and direct reports reviewing site operations, needs, and upcoming events.
  • Conduct regular one-on-ones with direct reports to review individual performance, the performance of their teams and offer on-going developmental support.
  • Create a positive work environment through employee engagement; resolve employee relation issues in a professional and timely manner.
  • Participate in cross functional meetings to review information received from operational support functions - Training, HR, Quality, WFM, TA.- and partner to define action plans that resolve issues and drive continuous improvement
Key Skills and knowledge:
  • Ability to handle ad-hoc client requests.
  • Ability to prepare and present reviews to the clients.
  • Ability to work with teams and identify possible innovation opportunities that can be implemented to augment the existing process/systems /tools and make a suggested pitch to the client.
  • Keep the highest level of sense check on mental wellbeing of the staff and work with the concerned teams to improve wellness strategies, both with client as well as internal teams
  • Expertise to lead and guide any new incubation projects being driven by the client as well as internally.
  • Green belt certification - highly desirable
  • Action Oriented, Integrity and Trust, Perseverance
  • Problem Solving, Drive for results and leadership skills.
  • Managing measuring work
  • Ability to handle pressure.
  • Very good finance and accounting skills
  • Problem solving, analytical and data entry mastery.
  • Excellent verbal and written communication skills
  • Strong external and management reporting skills
  • Product SME
  • 4+ years exp in the Travel / Aviation field - preferrable

Employment Type: Full Time, Permanent

Read full job description

Prepare for Operations Manager 2 roles with real interview advice

Top Concentrix Corporation Operations Manager 2 Interview Questions

Q1. Can you rearrange the sentences on basic given parts of sentences?
Q2. 1. If the customer had two queries at the same time,how did you handle the 2 queries at the same time?
Q3. How would you handle the unsatisfied customer?
View all 403 questions

What people at Concentrix Corporation are saying

4.6
 Rating based on 2 Operations Manager 2 reviews

Likes

Job Security at workplace

  • Job security - Excellent
  • +1 more
Dislikes

Low income or less incentive plans

  • Salary - Poor
  • +1 more
Read 2 Operations Manager 2 reviews

Operations Manager 2 salary at Concentrix Corporation

reported by 16 employees with 13-20 years exp.
₹13.8 L/yr - ₹22.4 L/yr
29% less than the average Operations Manager 2 Salary in India
View more details

What Concentrix Corporation employees are saying about work life

based on 26.4k employees
62%
53%
71%
68%
Flexible timing
Rotational Shift
No travel
Day Shift
View more insights

Concentrix Corporation Benefits

Submitted by Company
Financial wellness
Health and personal development
Flexibility and work-life balance
Extra perks
Submitted by Employees
Cafeteria
Free Transport
Job Training
Soft Skill Training
Health Insurance
Work From Home +6 more
View more benefits

Compare Concentrix Corporation with

Teleperformance

3.9
Compare

Foundever

3.6
Compare

Wipro

3.7
Compare

Genpact

3.8
Compare

Tech Mahindra

3.5
Compare

HCLTech

3.5
Compare

TCS

3.7
Compare

Infosys

3.6
Compare

Accenture

3.8
Compare

IBM

4.0
Compare

iEnergizer

4.6
Compare

WNS

3.4
Compare

Infosys BPM

3.6
Compare

Conneqt Business Solutions

3.7
Compare

HGS

3.9
Compare

Omega Healthcare

3.7
Compare

Firstsource Solutions

3.7
Compare

R1 RCM

3.9
Compare

Conduent

3.5
Compare

IKS Health

3.6
Compare

Similar Jobs for you

Manager at Stream Global Services Pvt Ltd

Bangalore / Bengaluru

4-8 Yrs

₹ 6-10 LPA

Manager at Bunge

Jalandhar, Ludhiana + 2

7-9 Yrs

₹ 9-13 LPA

Project Manager at NALCO WATER INDIA LIMITED

Pune

4-8 Yrs

₹ 6-10 LPA

Operations Manager at Stream Global Services Pvt Ltd

Kolkata

7-8 Yrs

₹ 9-10 LPA

SIX Sigma Black Belt at Caterpillar Brazil

Hosur

5-9 Yrs

₹ 7-11 LPA

Deputy Manager at Vuram Technology Solutions Pvt Ltd

Pune

3-7 Yrs

₹ 5-9 LPA

Reliability Engineer at Cargill India Pvt. Ltd.

Kolkata, Mumbai + 5

2-7 Yrs

₹ 4-9 LPA

Team Lead Operations at FactSet Systems India Pvt Ltd

Hyderabad / Secunderabad

2-6 Yrs

₹ 10-11 LPA

Team Lead Operations at Stream Global Services Pvt Ltd

Kolkata

2-4 Yrs

₹ 4-6 LPA

Manager Operational Excellence at Piramal Pharmasolutions

Ahmedabad

6-10 Yrs

₹ 8-12 LPA

Operations Manager II

4-7 Yrs

Pune

1mon ago·via naukri.com

Manager Labour & Employee Relations

10-14 Yrs

Kolkata

6hr ago·via naukri.com

Team Leader Operations

3-8 Yrs

Bangalore / Bengaluru

7hr ago·via naukri.com

Sr. Team Leader, Operations

4-9 Yrs

Bangalore / Bengaluru

7hr ago·via naukri.com

Salesforce Experience Cloud Developer

2-4 Yrs

Remote

4d ago·via naukri.com

Salesforce Cloud Tester

2-5 Yrs

Remote

4d ago·via naukri.com

SalesCloud Developers

4-5 Yrs

Remote

4d ago·via naukri.com

Salesforce SDET Professional

3-5 Yrs

Remote

4d ago·via naukri.com

MEAN Stack Developer

5-8 Yrs

Remote

4d ago·via naukri.com

SAP ABAP Developer

2-3 Yrs

Hyderabad / Secunderabad

5d ago·via naukri.com
write
Share an Interview