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Cogent E Services

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3.3

based on 2.8k Reviews

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Cogent E Services B.P.O Interview Questions and Answers

Updated 10 Sep 2023

Cogent E Services B.P.O Interview Experiences

1 interview found

B.P.O Interview Questions & Answers

user image Anonymous

posted on 12 Aug 2023

Interview experience
1
Bad
Difficulty level
Hard
Process Duration
-
Result
No response

I applied via Walk-in and was interviewed in Aug 2023. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(5 Questions)

  • Q1. Tell me about yourself
    • Add your answer
  • Q2. What do you study morning
    • Add your answer
  • Q3. My resume missing
    • Add your answer
  • Q4. There is no job for Hindi people
    • Add your answer
  • Q5. Been sitting all day pain keeps rotating
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Don't tell at once that you were sitting all day long and you will stay later.

Interview questions from similar companies

B.P.O Interview Questions & Answers

Startek user image Anonymous

posted on 10 Jun 2024

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed in Dec 2023. There was 1 interview round.

Round 1 - One-on-one 

(2 Questions)

  • Q1. Introduction for past experiences.
    • Add your answer
  • Q2. Computer knowledge and salary
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Don't give age factor for candidates

B.P.O Interview Questions & Answers

Hexaware Technologies user image Anonymous

posted on 9 Nov 2023

Interview experience
3
Average
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Indeed and was interviewed in Oct 2023. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Aptitude Test 

Only induction process is leanthy

Round 3 - Intelligence test 

(4 Questions)

  • Q1. Do u want to continue with study while working
  • Ans. Yes along with job i would like to continue with study
    • Answered Anonymously
    Add your answer
  • Q2. What do you accept from your company
    • Add your answer
  • Q3. Do u want to refer some one
    • Add your answer
  • Q4. Would you prefer work from Home or work from office as per the requirement let us know so that as per the requirement of company we can help u
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Induction process should be less time consuming

B.P.O Interview Questions & Answers

Conneqt Business Solutions user image Anonymous

posted on 11 Sep 2023

Interview experience
1
Bad
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - One-on-one 

(1 Question)

  • Q1. Self introduction
    • Add your answer
Round 3 - HR 

(1 Question)

  • Q1. Easy questions about job purpose
    • Add your answer

Chat Support Executive Interview Questions & Answers

Optum user image QAMRE ALAM

posted on 19 Nov 2023

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed in Oct 2023. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Properly align and format text in your resume. A recruiter will have to spend more time reading poorly aligned text, leading to high chances of rejection.
View all tips
Round 2 - Assignment 

Writing on one topic, they wanted to check your English grammar knowledge.

Round 3 - HR 

(6 Questions)

  • Q1. About my introduction
    • Add your answer
  • Q2. Why you wanted to join optum
    • Add your answer
  • Q3. What is your expectation from us
    • Add your answer
  • Q4. Some cross question from resume
    • Add your answer
  • Q5. Are you available for rotational shift
    • Add your answer
  • Q6. Salary discussion
    • Add your answer
Round 4 - Typing Test 

(1 Question)

  • Q1. Typing Should be between 30-35 wpm with 95% accuracy.
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident, work on your English grammar and especially on your typing speed.

Senior Process Analyst Interview Questions & Answers

Gallagher user image Anonymous

posted on 30 Sep 2023

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed in Aug 2023. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Double-check your resume for any spelling mistakes. The recruiter may consider spelling mistakes as careless behavior or poor communication skills.
View all tips
Round 2 - Aptitude Test 

Reasoning, Maths, English grammar specially antonyms and synonyms, basic accounts

Round 3 - Aptitude Test 

English grammar specially antonyms and synonyms

Round 4 - One-on-one 

(1 Question)

  • Q1. Operational round
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Explain about your current work and know about insurance basics

Process Specialist Interview Questions & Answers

Standard Chartered user image Anonymous

posted on 17 Aug 2023

Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-

I applied via Job Portal

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Do not use an unprofessional email address such as cool_boy@email.com. It shows a lack of professionalism by the candidate.
View all tips
Round 2 - Technical 

(2 Questions)

  • Q1. Ofac sanction name screening
    • Add your answer
  • Q2. Kyc edd cdd cip regulatory bodies
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - detailed knowledge required on each term

Team Lead Operations Interview Questions & Answers

iEnergizer user image Anonymous

posted on 12 Sep 2021

I applied via Recruitment Consultant and was interviewed in Aug 2021. There were 4 interview rounds.

Interview Questionnaire 

4 Questions

  • Q1. How do you calculate shrinkage and attrition ?
  • Ans. 

    Shrinkage and attrition can be calculated by analyzing data on employee turnover and productivity.

    • Shrinkage is calculated by dividing the total hours lost due to employee absence or unproductive time by the total scheduled hours.

    • Attrition is calculated by dividing the number of employees who leave the company by the average number of employees during a specific period.

    • Data on employee attendance, productivity, and turn...

    • Answered by AI
    View 8 more answers
  • Q2. How do you manage bottom quartile agents ?
  • Ans. 

    Bottom quartile agents can be managed by providing regular feedback, coaching, training, and setting clear expectations.

    • Regularly monitor their performance and provide feedback

    • Identify their strengths and weaknesses and provide coaching and training accordingly

    • Set clear expectations and goals for improvement

    • Recognize and reward their progress and achievements

    • Provide additional support and resources if needed

    • Answered by AI
    Add your answer
  • Q3. KRAs of a Team Leader ?
    • Add your answer
  • Q4. How to calculate AHT ?
  • Ans. 

    AHT is calculated by dividing the total talk time and total number of calls handled by an agent.

    • Add up the total talk time for a specific period

    • Add up the total number of calls handled by an agent during that period

    • Divide the total talk time by the total number of calls handled

    • The result is the AHT for that period

    • Answered by AI
    Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - The interview was quite good releted to Team management and few calculation and formulas. Interview time was 30 min so be confident and try to answer each question with examples.

Senior Customer Service Representative Interview Questions & Answers

KPMG India user image Anonymous

posted on 31 Jan 2022

Round 1 - One-on-one 

(2 Questions)

  • Q1. Tropic on favourite game.
  • Ans. 

    My favourite game is chess.

    • I enjoy the strategic thinking and planning involved in each move.

    • It's a game that requires both patience and quick thinking.

    • I also appreciate the history and tradition behind the game.

    • For example, I love studying the games of famous chess players like Bobby Fischer and Garry Kasparov.

    • Overall, chess is a challenging and rewarding game that I always enjoy playing.

    • Answered by AI
    Add your answer
  • Q2. About previous job role
    • Add your answer
Round 2 - Resume Shortlist 
Pro Tip by AmbitionBox:
Be truthful in your resume. It is very easy to catch false or lies during the interview by asking basic questions.
View all tips

Interview Preparation Tips

Interview preparation tips for other job seekers - It was great . I got the opportunity very easily. I want to thank this platform.

Team Lead Operations Interview Questions & Answers

WNS user image PRATIK PATIL

posted on 27 Aug 2022

I applied via Recruitment Consulltant and was interviewed before Aug 2021. There was 1 interview round.

Round 1 - HR 

(1 Question)

  • Q1. Tell me about your self
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Wns Pune does'nt have good management personnel they don't care about you.
Wns Mumbai Vikhroli was some what good in caring.
More about working at Cogent E Services

Cogent E Services Interview FAQs

How many rounds are there in Cogent E Services B.P.O interview?
Cogent E Services interview process usually has 2 rounds. The most common rounds in the Cogent E Services interview process are Resume Shortlist and HR.
What are the top questions asked in Cogent E Services B.P.O interview?

Some of the top questions asked at the Cogent E Services B.P.O interview -

  1. There is no job for Hindi peo...read more
  2. Been sitting all day pain keeps rotat...read more
  3. My resume miss...read more

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Cogent E Services B.P.O Salary
based on 41 salaries
₹1.2 L/yr - ₹3.5 L/yr
At par with the average B.P.O Salary in India
View more details

Cogent E Services B.P.O Reviews and Ratings

based on 4 reviews

3.4/5

Rating in categories

2.6

Skill development

3.4

Work-Life balance

3.4

Salary & Benefits

2.3

Job Security

4.2

Company culture

2.3

Promotions/Appraisal

2.3

Work Satisfaction

Explore 4 Reviews and Ratings
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