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Cogent E Services Team Leader Quality Interview Questions and Answers

Updated 17 Jan 2021

Cogent E Services Team Leader Quality Interview Experiences

1 interview found

Interview Questionnaire 

3 Questions

  • Q1. How to manage the bottom performance in Quality for improvement?
  • Ans. 

    Identify root cause, provide training, set clear expectations, monitor progress, and provide feedback.

    • Identify the root cause of poor performance

    • Provide training and resources to improve skills and knowledge

    • Set clear expectations and goals for improvement

    • Monitor progress regularly and provide feedback

    • Recognize and reward improvements

    • Consider disciplinary action if necessary

  • Answered by AI
  • Q2. How to calculate run rate for Quality scores?
  • Ans. 

    Run rate for Quality scores is calculated by dividing the total number of quality scores by the time period in which they were collected.

    • Determine the time period for which you want to calculate the run rate

    • Count the total number of quality scores for that time period

    • Divide the total number of quality scores by the time period in hours, days, or weeks

    • The resulting number is the run rate for quality scores

  • Answered by AI
  • Q3. How will you improve a non performer?

Interview questions from similar companies

Interview experience
4
Good
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed before Aug 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(3 Questions)

  • Q1. It is a one o one session with HR.
  • Q2. Some basic questions. As per your CV, in this session they wanted to know your command on english speaking.
  • Q3. Tell me something about your self. If candidate is fresher then they ask him to speak on any topic. If candidate is experienced they asked about the Job responsibility and some other questions.
Round 3 - Technical 

(3 Questions)

  • Q1. This is the session with operations team.
  • Q2. They ask some questions related to the Job.
  • Q3. 1 more client round in some process.

Interview Preparation Tips

Interview preparation tips for other job seekers - In all round they basically check your english speaking skills and confidence level so be confident.

Interview Questionnaire 

4 Questions

  • Q1. What is your weakness?
  • Q2. Where do you see your self in upcoming years?
  • Q3. How you will improve customer experience?
  • Ans. 

    To improve customer experience, I will focus on personalization, efficient communication, and continuous improvement.

    • Implement personalized customer interactions based on their preferences and history.

    • Streamline communication channels to ensure prompt and effective responses.

    • Regularly gather customer feedback and use it to identify areas for improvement.

    • Train and empower team members to provide exceptional customer ser...

  • Answered by AI
  • Q4. What will the best way to keep team motivated?

I applied via Recruitment Consulltant and was interviewed before Jun 2021. There were 2 interview rounds.

Round 1 - HR 

(1 Question)

  • Q1. Related to my profession.
Round 2 - One-on-one 

(1 Question)

  • Q1. Related to my work, they were asked me related to personal information and related to quality work

Interview Preparation Tips

Interview preparation tips for other job seekers - I never felt that Q Conneqt is a company. I felt that this is my second home. my managers and my supervisors are very good. very good place to learn and grow.thank you Conneqt for allowing me to work with you.

If any opportunity will come for me in future to work with Conneqt again I will not think directly I will accept the offer letter.
Interview experience
3
Average
Difficulty level
Hard
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Newspaper Ad and was interviewed in Jun 2024. There was 1 interview round.

Round 1 - Technical 

(2 Questions)

  • Q1. How the internet works
  • Ans. 

    The internet is a global network of interconnected computers that communicate using standardized protocols.

    • The internet is made up of a vast network of computers connected through physical cables, wireless signals, and satellite links.

    • Data is transmitted across the internet in the form of packets, which are small units of data that travel through various network devices to reach their destination.

    • Websites are hosted on...

  • Answered by AI
  • Q2. Why do we hire you
  • Ans. 

    I have a proven track record of exceeding sales targets, strong leadership skills, and a passion for motivating and developing team members.

    • Proven track record of exceeding sales targets

    • Strong leadership skills

    • Passion for motivating and developing team members

  • Answered by AI

Skills evaluated in this interview

Interview experience
4
Good
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed in Apr 2024. There was 1 interview round.

Round 1 - HR 

(2 Questions)

  • Q1. Why do you want to join us?
  • Ans. 

    I am passionate about leading teams and driving operational excellence.

    • Passionate about leading and motivating teams

    • Strong background in operations management

    • Excited about the opportunity to make a positive impact on the organization

  • Answered by AI
  • Q2. What are the changes you bring to the table?

Interview Preparation Tips

Interview preparation tips for other job seekers - Great company to start your career
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Technical 

(1 Question)

  • Q1. What is the chargeback
  • Ans. 

    A chargeback is a reversal of a credit card transaction initiated by the cardholder's bank.

    • A chargeback occurs when a customer disputes a charge on their credit card statement.

    • The cardholder's bank investigates the dispute and may reverse the transaction if it is found to be valid.

    • Chargebacks can result in financial losses for businesses, as they often incur fees and lose the sale amount.

    • Common reasons for chargebacks ...

  • Answered by AI
Interview experience
3
Average
Difficulty level
Easy
Process Duration
-
Result
Selected Selected

I applied via Referral and was interviewed before Dec 2023. There were 3 interview rounds.

Round 1 - Aptitude Test 

Easy and comfortable test

Round 2 - HR 

(2 Questions)

  • Q1. Self intro given
  • Q2. Nothing only self intro they asked
Round 3 - Group Discussion 

Discussion about salary

Interview Preparation Tips

Interview preparation tips for other job seekers - Firstsource is the good company for experience people
Interview experience
2
Poor
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed before May 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - Aptitude Test 

Accounting questions

Round 3 - Technical 

(3 Questions)

  • Q1. Journal entries and experience
  • Q2. Walk in interview or reference is best
  • Q3. Depreciation journal entries

Interview Preparation Tips

Interview preparation tips for other job seekers - Look for walk in and grab the opportunity
Interview experience
3
Average
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(2 Questions)

  • Q1. Basic introduction. Tell me about yourself?
  • Ans. 

    Experienced team leader with a background in retail management and a passion for motivating and developing team members.

    • Over 5 years of experience in retail management

    • Proven track record of successfully leading teams to achieve sales targets

    • Skilled in coaching and mentoring team members to reach their full potential

    • Strong communication and interpersonal skills

    • Passionate about creating a positive work environment

  • Answered by AI
  • Q2. What about your work experience?
  • Ans. 

    I have over 5 years of experience in leadership roles, including managing teams and overseeing projects.

    • Managed a team of 10 employees in my previous role

    • Successfully implemented a new project management system that improved efficiency by 20%

    • Led weekly team meetings to discuss progress and address any issues

    • Trained new team members on company policies and procedures

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Best place for fresher joiners after completing their tenure need to switch the company.

Cogent E Services Interview FAQs

What are the top questions asked in Cogent E Services Team Leader Quality interview?

Some of the top questions asked at the Cogent E Services Team Leader Quality interview -

  1. How to manage the bottom performance in Quality for improveme...read more
  2. How to calculate run rate for Quality scor...read more

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Cogent E Services Team Leader Quality Salary
based on 35 salaries
₹2.4 L/yr - ₹5 L/yr
36% less than the average Team Leader Quality Salary in India
View more details

Cogent E Services Team Leader Quality Reviews and Ratings

based on 5 reviews

3.2/5

Rating in categories

2.7

Skill development

3.4

Work-life balance

3.1

Salary

3.7

Job security

3.6

Company culture

2.9

Promotions

3.3

Work satisfaction

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