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Identify root cause, provide training, set clear expectations, monitor progress, and provide feedback.
Identify the root cause of poor performance
Provide training and resources to improve skills and knowledge
Set clear expectations and goals for improvement
Monitor progress regularly and provide feedback
Recognize and reward improvements
Consider disciplinary action if necessary
Run rate for Quality scores is calculated by dividing the total number of quality scores by the time period in which they were collected.
Determine the time period for which you want to calculate the run rate
Count the total number of quality scores for that time period
Divide the total number of quality scores by the time period in hours, days, or weeks
The resulting number is the run rate for quality scores
Top trending discussions
I applied via Walk-in and was interviewed before Aug 2022. There were 3 interview rounds.
posted on 18 Aug 2020
To improve customer experience, I will focus on personalization, efficient communication, and continuous improvement.
Implement personalized customer interactions based on their preferences and history.
Streamline communication channels to ensure prompt and effective responses.
Regularly gather customer feedback and use it to identify areas for improvement.
Train and empower team members to provide exceptional customer ser...
posted on 30 Jun 2022
I applied via Recruitment Consulltant and was interviewed before Jun 2021. There were 2 interview rounds.
posted on 6 Dec 2024
I applied via Newspaper Ad and was interviewed in Jun 2024. There was 1 interview round.
The internet is a global network of interconnected computers that communicate using standardized protocols.
The internet is made up of a vast network of computers connected through physical cables, wireless signals, and satellite links.
Data is transmitted across the internet in the form of packets, which are small units of data that travel through various network devices to reach their destination.
Websites are hosted on...
I have a proven track record of exceeding sales targets, strong leadership skills, and a passion for motivating and developing team members.
Proven track record of exceeding sales targets
Strong leadership skills
Passion for motivating and developing team members
I applied via Naukri.com and was interviewed in Apr 2024. There was 1 interview round.
I am passionate about leading teams and driving operational excellence.
Passionate about leading and motivating teams
Strong background in operations management
Excited about the opportunity to make a positive impact on the organization
posted on 9 Apr 2024
A chargeback is a reversal of a credit card transaction initiated by the cardholder's bank.
A chargeback occurs when a customer disputes a charge on their credit card statement.
The cardholder's bank investigates the dispute and may reverse the transaction if it is found to be valid.
Chargebacks can result in financial losses for businesses, as they often incur fees and lose the sale amount.
Common reasons for chargebacks ...
posted on 6 Dec 2024
I applied via Referral and was interviewed before Dec 2023. There were 3 interview rounds.
Easy and comfortable test
Discussion about salary
I applied via Referral and was interviewed before May 2022. There were 3 interview rounds.
Accounting questions
Experienced team leader with a background in retail management and a passion for motivating and developing team members.
Over 5 years of experience in retail management
Proven track record of successfully leading teams to achieve sales targets
Skilled in coaching and mentoring team members to reach their full potential
Strong communication and interpersonal skills
Passionate about creating a positive work environment
I have over 5 years of experience in leadership roles, including managing teams and overseeing projects.
Managed a team of 10 employees in my previous role
Successfully implemented a new project management system that improved efficiency by 20%
Led weekly team meetings to discuss progress and address any issues
Trained new team members on company policies and procedures
based on 5 reviews
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Customer Service Associate
968
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| ₹1 L/yr - ₹5 L/yr |
Customer Service Executive
568
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| ₹1 L/yr - ₹4.4 L/yr |
Customer Care Executive
508
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| ₹1 L/yr - ₹4 L/yr |
Team Lead
371
salaries
| ₹1 L/yr - ₹4.6 L/yr |
Customer Support Executive
333
salaries
| ₹1.2 L/yr - ₹4 L/yr |
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