Cogent E Services Team Leader Quality Interview Questions and Answers

To improve customer experience, I will focus on personalization, efficient communication, and continuous improvement.

• Implement personalized customer interactions based on their preferences and history.

• Streamline communication channels to ensure prompt and effective responses.

• Regularly gather customer feedback and use it to identify areas for improvement.

• Train and empower team members to provide exceptional customer ser...read more

To sell any kind of products, understand the customer's needs, highlight the benefits, and create a sense of urgency.

• Listen actively to the customer's needs and preferences.

• Highlight the benefits and unique selling points of the product.

• Create a sense of urgency by emphasizing limited availability or time-sensitive promotions.

• Address any objections or concerns the customer may have.

• Close the sale by asking for the cust...read more