Cogent E Services Team Leader Quality Reviews

Likes

That's good salary no issues job security yes

Dislikes

Cogent has no good management

Likes

Nothing, worst company ever

Dislikes

Everything

Likes

I’m grateful to work with a supportive team manager and alongside a friendly team in a learning oriented environment here at Cogent.

Dislikes

EMS policy is not good, need to work on leaves policy and shift biometric

Likes

Good experience. Good experience

Dislikes

Good working

Likes

Skill

Dislikes

Salary Management Giving pressure Not acceptable health issues

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Likes

I had improved my communication skills

Dislikes

Management is very poor

Likes

MANAGERS ARE FRIENDLY

Dislikes

TL PLAY POLTICS IN PROCESS AND SYSTEM SOME HUNK

Likes

Good I like the telcalling here

Dislikes

I don't like the fact that they take too much time here.

Likes

Nothing

Dislikes

First of all at the time of interview hr will tell you there is no sales pressure but in floor they will continuously harass agents for selling and calls agents to work on weekoffs also

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This job involves Travel Within City.

Likes

There were so many cultures and religioner person jobed but everyone live like family that's why I like there culture. When I was joined cogent then I was like so nervous hasitating nature but now I'm very confident. They were built and gained my skills.

Dislikes

There are a lot of stress created with one another everyone is pressured on everyone. I don't like there working process.

Work Details

Work timings: Strict Timings

Work related travel: This is a desk job.

Likes

Well, you get paid to work there.

Dislikes

There is no work-life balance in this company, the managers just ask you to work on your week-offs. They're always boasting about the promotions which only happens when there is a shortage in their staff, and when they do give promotions, it's only for the bootlickers. I've known a lot of colleagues there that have shown exceptionalskills and deserve to get a promotion but they never got it. The company culture is so toxic that I've seen 3 managers leave this job in a total span of 1 year. By the way, the job description of this "Customer Satisfaction" company says upselling but this job is ONLY focussed on sales....Read More

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Likes

You can join here directly after 12th, for 12th and bcom freshers it gives average good salary.

Dislikes

No hikes in company even after working for more than two years. No PF. No value for your experience in other MNC's

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Likes

I want to job opportunities in your company because my skills and my knowledge is matched with your company requirements....so I improve my skills and communication...

Dislikes

Because this company gives target to calls with customer requirement...so it is work load for me so I leave this job

Likes

They hire and give values and all growth promotion and skills

Dislikes

Management is not supportive specially Quality team nd operations head just want to terminate there L1 level employees just for making 1st mistake they don't try to correct then.

Work Details

Work timings: Strict Timings

Likes

Process is good and even the environment.

Dislikes

Company should have mimumm managing skills with agents and process ..there is not benifits from company and poor managing skills .bad experience with the company no holidays even on week off they used to call to do login.no freedom even for breaks.no commication between agents

Likes

Nothing

Dislikes

Cogent policy and the way off talks and the process controller are totally talk with disrespect like you are nothing and they will give pressure to work because of the policy you cannot even deny that you are not comfortable and your skill are not on that target. They even don't care about your failure in quality and if you decide to leave the company then suddenly they will forcefully move to third level of warning and they will also do not accept the resignation...Read More