Cogent E Services B.P.O Interview Questions and Answers

Only induction process is leanthy

Q1. Do u want to continue with study while working
Ans. Yes along with job i would like to continue with study
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Q2. What do you accept from your company
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Q3. Do u want to refer some one
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Q4. Would you prefer work from Home or work from office as per the requirement let us know so that as per the requirement of company we can help u
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Q1. Self introduction
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Q1. Easy questions about job purpose
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Q1. Walk me through your resume. About insurance process what is policy life cycle.
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Q2. Tell me about your previous role.
Ans. 
I was responsible for analyzing and improving processes to increase efficiency and productivity.
• Led process improvement initiatives to streamline operations

• Identified bottlenecks and implemented solutions to optimize workflows

• Collaborated with cross-functional teams to gather data and feedback

• Utilized data analysis tools to track performance metrics

• Developed and implemented process documentation and training materials
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Yet to complete the test

Q1. Asked about Gallagher.
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Q2. What do you know about Gallagher.
Ans. 
Gallagher is a global insurance brokerage, risk management, and consulting firm.
• Founded in 1927 by Arthur J. Gallagher

• Headquartered in Rolling Meadows, Illinois

• Provides insurance, risk management, and consulting services globally

• Offers services in areas such as commercial insurance, employee benefits, and personal insurance

• Has a strong focus on client relationships and personalized service
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Q1. Situation based questions were asked.
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Q2. How would you built the trust with the stakeholders
Ans. 
Building trust with stakeholders involves open communication, transparency, and delivering on commitments.
• Establish open lines of communication with stakeholders to address concerns and provide updates

• Be transparent about project progress, challenges, and decisions

• Deliver on commitments and follow through on promises to build credibility

• Seek feedback from stakeholders and incorporate their input into decision-making pr...read more
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Writing on one topic, they wanted to check your English grammar knowledge.

Q1. About my introduction
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Q2. Why you wanted to join optum
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Q3. What is your expectation from us
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Q4. Some cross question from resume
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Q5. Are you available for rotational shift
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Q6. Salary discussion
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Q1. Typing Should be between 30-35 wpm with 95% accuracy.
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Q1. Tell me about yourself?
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Q2. Reason for leaving previous organisation?
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Q1. Why do you want to join iEnergizer?
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Q2. US culture, LGBTQ, Black Lives Matter
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Q1. There would be 6 parts of the Versant round which would get conducted on the computer, such as, Hear the sentence and speak the same, jumbled sentence, Rephrasing etc.
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Q1. What is the chargeback
Ans. 
A chargeback is a reversal of a credit card transaction initiated by the cardholder's bank.
• A chargeback occurs when a customer disputes a charge on their credit card statement.

• The cardholder's bank investigates the dispute and may reverse the transaction if it is found to be valid.

• Chargebacks can result in financial losses for businesses, as they often incur fees and lose the sale amount.

• Common reasons for chargebacks ...read more
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Q1. Tell us something about yourself
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Q1. Will give anyone topic to speak
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Q1. Self and How to convince customer explain
Ans. 
I am a dedicated and customer-focused individual with excellent communication skills. I can convince customers by understanding their needs and providing personalized solutions.
• Highlighting my strong communication skills and ability to empathize with customers

• Demonstrating my knowledge of the products/services and how they can benefit the customer

• Showing genuine interest in helping the customer and addressing their con...read more
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Q1. Skills checked, Company rules
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Q1. Skills checking and salary explianed
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