Cogent E Services Customer Support Associate Interview Questions and Answers for Freshers

Q1. Self introduction and speaking on a random topic
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Mock calls ,active listening and typing.

Q1. Self introduction, previous experience, question and answer , checking with shifts ,capability etc
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English verbal and non verbal test

Q1. Do you know in hindi lanuages and what do you work in any MNc comoany
Ans. 
Yes, I am fluent in Hindi and have experience working in an MNC.
• I am fluent in Hindi and can effectively communicate with Hindi-speaking customers.

• I have worked in a multinational company, which has given me exposure to diverse cultures and work environments.

• My experience in an MNC has helped me develop strong customer service skills and the ability to handle various customer queries and issues.

• I am familiar with the p...read more
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Q2. Where do you live and how aspects in your salary
Ans. 
I live in a suburban area with a moderate cost of living, which allows me to comfortably manage my expenses.
• I live in a suburban area with a moderate cost of living

• The cost of housing, transportation, and groceries is reasonable

• I can comfortably manage my expenses with my salary
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Q1. Tell me about yourself.
Ans. 
I am a dedicated and experienced Customer Support Associate with a passion for providing excellent service.
• Over 5 years of experience in customer support roles

• Proficient in handling customer inquiries and resolving issues

• Strong communication and problem-solving skills

• Ability to multitask and work well under pressure

• Received multiple positive customer feedback and recognition
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Q2. What do you work in MNC company
Ans. 
I work in an MNC company that specializes in customer support.
• I am a Customer Support Associate in an MNC company.

• I handle customer inquiries and provide assistance.

• I ensure customer satisfaction by resolving issues and providing solutions.

• I communicate with customers through various channels like phone, email, and chat.

• I maintain a high level of professionalism and empathy while dealing with customers.

• I have received ...read more
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Q3. What is your highest qualification
Ans. 
Bachelor's degree in Business Administration
• Bachelor's degree in Business Administration

• Specialized in customer relationship management

• Studied courses in marketing and communication

• Completed internships in customer service roles
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Q1. Tell me about yourself
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Q2. Talk about something
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Q1. Tell me about your self
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Q2. Tell me about your Past experience
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Q3. How can you handle irritate customers
Ans. 
Handling irritated customers requires active listening, empathy, and problem-solving skills.
• Stay calm and composed

• Listen actively and empathize with the customer's concerns

• Apologize for any inconvenience caused

• Offer a solution or alternative options

• Seek assistance from a supervisor if necessary

• Follow up with the customer to ensure satisfaction
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Q4. Tell me about your last trip.
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Q1. Rolls and responsibilities of last job
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Q1. How did you spent your last birthday
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Q1. Tell me about your self.
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Q1. Back to back rounds and unnecessary waiting .
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Q1. Read these hindi numbers .
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Q1. Read this numbers.
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Q1. No presure in our process ( it was myth.)
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We will provide cab facility too ( no cab facility ).no presure ( N numbers of unnecesary pressure .)creating there own rules ,related to salary and many more.whole company environment is nighmare.