Cogent E Services Customer Support Associate Interview Questions, Process, and Tips for Experienced

Q1. Self introduction
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Q2. Topic will be given to speak in respective language
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Q1. About your profile and experiance.
Ans. Answer promptly as your communication skills will be notices.
Answered by Imran Hussain
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Q2. About the overall experiance and job roles.
Ans. Share your experience and job roles.
Answered by Imran Hussain
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Q1. About your profile and experience.
Ans. Clearly describe your profile and experience.
Answered by Imran Hussain
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Q2. About your job roles, achievements and skills.
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Q3. Explain your pervious job roles and responsibilities, your achievements, your skills and contributions.
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Q1. What is sales.
Ans. 
Sales is the process of selling products or services to customers in exchange for money or other forms of payment.
• Sales involves identifying potential customers and persuading them to make a purchase.

• It includes building relationships with customers to encourage repeat business.

• Sales can be done through various channels such as in-person, online, or over the phone.

• Successful salespeople often have strong communication ...read more
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Q2. What is diffrent between credit card and debit card.
Ans. 
Credit cards allow you to borrow money from the bank up to a certain limit, while debit cards use funds directly from your bank account.
• Credit cards allow you to borrow money up to a certain limit, while debit cards use funds directly from your bank account.

• Credit cards charge interest on the borrowed amount, while debit cards do not incur interest as you are using your own money.

• Credit cards offer rewards and cashback...read more
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Q3. How many types of area? Ans: Generally 3 types of area 1. Prime/tier 1 2. Growth/tier 2 3. Rural/tier 3
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Q4. Some finance knowlege is good plus point. Our sales knowledge
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Find percentage.
For example: 25k ka 25 percent

Q1. How to spent last sunday.
Ans. 
Spent the day relaxing at home with family, cooking a delicious meal, and watching movies.
• Relaxed at home with family

• Cooked a delicious meal

• Watched movies
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Q2. Checking rate of interest knowledge For example:flate roi and reducing roi.
Ans. 
Flat rate of interest remains constant throughout the loan tenure, while reducing rate of interest decreases over time.
• Flat rate of interest is calculated on the initial loan amount and remains the same throughout the loan tenure.

• Reducing rate of interest is calculated on the outstanding loan balance, which decreases over time as the loan is repaid.

• Flat rate of interest is easier to understand but may end up costing mo...read more
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Q3. Most important:- Sale me this pen.
Ans. 
This pen is a high-quality writing instrument that is both stylish and reliable.
• Highlight the pen's sleek design and durability

• Emphasize the smooth writing experience it provides

• Mention any special features like a comfortable grip or quick-drying ink
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Q1. Introduce yourself
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Q2. Tell me about yesterday
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Q3. Tell me about your last birthday
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