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Hexaware Technologies Customer Support Associate Interview Questions and Answers

Updated 3 May 2023

Hexaware Technologies Customer Support Associate Interview Experiences

1 interview found

Customer Support Associate Interview Questions & Answers

user image Anonymous

posted on 3 May 2023

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Job Portal and was interviewed before May 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(2 Questions)

  • Q1. 1. Why do you want this job? 2. What are your future expectations? 3.Where do you see yourself after 5 years?
  • Ans. 

    I want this job because I enjoy helping customers and providing excellent support. I have a passion for problem-solving and enjoy working in a team-oriented environment.

    • I have a strong customer service background and enjoy interacting with people

    • I have excellent communication skills and can effectively handle customer inquiries and complaints

    • I am a quick learner and can easily adapt to new technologies and systems

    • I am ...

    • Answered by AI
    Add your answer
  • Q2. Where do you see yourself after 5 years?
  • Ans. 

    In 5 years, I see myself as a senior customer support associate, leading a team and contributing to the company's growth.

    • Advancing to a senior position in customer support

    • Leading a team of customer support associates

    • Contributing to the company's growth through excellent customer service

    • Continuing to enhance my skills and knowledge in customer support

    • Building strong relationships with customers and resolving complex iss

    • Answered by AI
    Add your answer

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Interview questions from similar companies

Customer Support Associate Interview Questions & Answers

Sutherland Global Services user image 21BCC554_Swethamala P

posted on 29 Feb 2024

Interview experience
4
Good
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via campus placement at PSG College of Arts & Science, Coimbatore and was interviewed in Jan 2024. There were 2 interview rounds.

Round 1 - Aptitude Test 

(1 Question)

  • Q1. The topic will be provided by them we have to write atleast 100 words in it.
    • Add your answer
Round 2 - One-on-one 

(1 Question)

  • Q1. Why you choose placement anf why it is important for you?
    • Add your answer

Customer Support Associate Interview Questions & Answers

IGT Solutions user image Anonymous

posted on 21 May 2023

Interview experience
3
Average
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed in Dec 2022. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(3 Questions)

  • Q1. Tell me about your self
    • Add your answer
  • Q2. Versant and typing test
  • Ans. 

    Your score will decide your process minimum 4 maximum 6

    • Answered Anonymously
    Add your answer
  • Q3. Customer service
  • Ans. 

    General questions regarding job profile. Read job description

    • Answered Anonymously
    Add your answer
Round 3 - Technical 

(1 Question)

  • Q1. Versant test and typing speed
    • Add your answer
Round 4 - HR 

(1 Question)

  • Q1. What is customer service
  • Ans. 

    Customer service is the assistance and support provided to customers before, during, and after a purchase.

    • Customer service involves addressing customer inquiries, concerns, and complaints in a timely and professional manner.

    • It includes providing product information, troubleshooting issues, and ensuring customer satisfaction.

    • Examples of customer service activities include answering phone calls, responding to emails, and

    • Answered by AI
    Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Ask if your address is in company transport zone or not

Customer Support Associate Interview Questions & Answers

Sutherland Global Services user image Anonymous

posted on 12 Nov 2024

Interview experience
4
Good
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed before Nov 2023. There were 3 interview rounds.

Round 1 - One-on-one 

(2 Questions)

  • Q1. Introduction....................
    • Add your answer
  • Q2. Why should we hire you
  • Ans. 

    I am a dedicated and empathetic individual with strong communication skills and a passion for helping others.

    • I have excellent communication skills, both written and verbal, which are essential for providing top-notch customer support.

    • I am highly empathetic and can easily put myself in the customer's shoes to understand their needs and concerns.

    • I am a quick learner and can adapt to new situations and technologies easily...

    • Answered by AI
    Add your answer
Round 2 - Assignment 

Paragraph writing (any topic of your choice)

Round 3 - Group Discussion 

Just asked about the jd, and regarding the stability for the job.

Customer Support Associate Interview Questions & Answers

IGT Solutions user image Anonymous

posted on 28 Dec 2022

Interview experience
3
Average
Difficulty level
Moderate
Process Duration
4-6 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed in Nov 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - HR 

(1 Question)

  • Q1. Introduction,edu.background,past experience etc
    • Add your answer
Round 3 - HR 

(1 Question)

  • Q1. Topics..like vivid, social media etc
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be fluent while you talking to the HR.. and also be prepared about the topics like covid,social media and many more depend on the HR moods..so best of luck for your future 👍👍

Customer Support Associate Interview Questions & Answers

Sutherland Global Services user image Anonymous

posted on 24 Jun 2024

Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(2 Questions)

  • Q1. Self introduction
    • Add your answer
  • Q2. About customer handling
    • Add your answer

Customer Support Associate Interview Questions & Answers

Sutherland Global Services user image Anonymous

posted on 11 Dec 2024

Interview experience
5
Excellent
Difficulty level
Hard
Process Duration
4-6 weeks
Result
Selected Selected

I applied via campus placement at Gudlavalleru Engineering College, Gudlavalleru and was interviewed before Dec 2023. There was 1 interview round.

Round 1 - Group Discussion 

Given a random topic, I was asked to speak about it.

Interview Preparation Tips

Interview preparation tips for other job seekers - There was an assessment that evaluated six parameters, including typing skills, listening and speaking abilities, listening and rephrasing, as well as judgmental questions, among others.

Customer Support Associate Interview Questions & Answers

Sutherland Global Services user image Anonymous

posted on 8 Dec 2024

Interview experience
4
Good
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed before Dec 2023. There was 1 interview round.

Round 1 - HR 

(2 Questions)

  • Q1. Introduce yourself
  • Ans. 

    I am a dedicated and experienced customer support professional with a strong background in resolving customer issues and providing excellent service.

    • Over 5 years of experience in customer support roles

    • Skilled in resolving customer complaints and issues

    • Excellent communication and problem-solving skills

    • Familiar with CRM systems and ticketing platforms

    • Received multiple awards for outstanding customer service

    • Answered by AI
    Add your answer
  • Q2. Tell me about the last movie you have watched
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Good communication in english is a plus.

Customer Support Associate Interview Questions & Answers

Sutherland Global Services user image Anonymous

posted on 24 Nov 2023

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Walk-in and was interviewed in May 2023. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Properly align and format text in your resume. A recruiter will have to spend more time reading poorly aligned text, leading to high chances of rejection.
View all tips
Round 2 - Aptitude Test 

Tell me about my childhood life.

Round 3 - HR 

(2 Questions)

  • Q1. Tell me about my native place.
    • Add your answer
  • Q2. My experience questions
    • Add your answer

Interview Preparation Tips

Topics to prepare for Sutherland Global Services Customer Support Associate interview:
  • Business Analysis
  • Communication Skills
  • Project Management
Interview preparation tips for other job seekers - Very good interview process.

Customer Support Associate Interview Questions & Answers

Sutherland Global Services user image Anonymous

posted on 31 Dec 2022

Interview experience
5
Excellent
Difficulty level
Hard
Process Duration
More than 8 weeks
Result
Selected Selected

I applied via Job Fair and was interviewed before Dec 2021. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Double-check your resume for any spelling mistakes. The recruiter may consider spelling mistakes as careless behavior or poor communication skills.
View all tips
Round 2 - HR 

(2 Questions)

  • Q1. Tell me about yourself
    • View 2 more answers
  • Q2. Tell me about yourself.
    • Add your answer
Round 3 - Aptitude Test 

Grammar writing on a Topic of the assessment and given.

Round 4 - Assignment 

Tell or speak Technical term in the process.

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident and work hard and sincere to achieve the goal.
More about working at Hexaware Technologies

Hexaware Technologies Interview FAQs

How many rounds are there in Hexaware Technologies Customer Support Associate interview?
Hexaware Technologies interview process usually has 2 rounds. The most common rounds in the Hexaware Technologies interview process are Resume Shortlist and HR.

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Hexaware Technologies Customer Support Associate Interview Process

based on 1 interview

Interview experience

5
  
Excellent
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Hexaware Technologies Customer Support Associate Salary
based on 19 salaries
₹1.2 L/yr - ₹3 L/yr
32% less than the average Customer Support Associate Salary in India
View more details

Hexaware Technologies Customer Support Associate Reviews and Ratings

based on 4 reviews

3.2/5

Rating in categories

3.8

Skill development

3.0

Work-life balance

3.2

Salary

3.0

Job security

3.3

Company culture

2.5

Promotions

2.7

Work satisfaction

Explore 4 Reviews and Ratings
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