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Cogent E Services Customer Service Advisor Interview Questions and Answers
Cogent E Services Customer Service Advisor Interview Experiences
2 interviews found
Junaid
Selected
I applied via Recruitment Consulltant and was interviewed in Aug 2023. There were 4 interview rounds.
(2 Questions)
- Q1. Tell me about yourself ?
- Q2. What you did yesterday ?
(3 Questions)
- Q1. Tell me about yourself ?
- Q2. Speak on your memorable day ?
- Q3. What is bank, loans, credit Card
- Ans.
Banks are financial institutions that offer services such as loans and credit cards to individuals and businesses.
Banks are institutions that provide financial services such as savings accounts, checking accounts, and loans.
Loans are borrowed money that must be repaid with interest over a specified period of time.
Credit cards are payment cards that allow users to borrow money from the card issuer up to a certain limit ...
(3 Questions)
- Q1. Tell me about yourself?
- Q2. Please elaborate the past experience more ?
- Q3. Ok, what is bank ?
- Ans.
A bank is a financial institution that accepts deposits from the public and creates credit.
Banks provide various financial services such as loans, mortgages, and investment accounts.
They play a crucial role in the economy by facilitating the flow of money and capital.
Banks are regulated by government authorities to ensure stability and protect customers' funds.
Examples of banks include JPMorgan Chase, Bank of America,
Interview Preparation Tips
I applied via Walk-in and was interviewed in Apr 2022. There were 3 interview rounds.
(1 Question)
- Q1. Daily routine about your day
- Ans.
My daily routine as a Customer Service Advisor involves assisting customers, resolving issues, and maintaining records.
Start the day by checking emails and voicemails for any customer inquiries or issues
Respond to customer inquiries via phone, email, or chat, providing helpful and accurate information
Resolve customer complaints or issues by investigating the problem and finding appropriate solutions
Maintain detailed re...
(1 Question)
- Q1. Tell me about your self
- Ans.
I am a dedicated and experienced customer service advisor with a passion for helping others.
Over 5 years of experience in customer service roles
Strong communication and problem-solving skills
Ability to handle difficult customers and resolve issues effectively
Proficient in using customer service software and tools
Received multiple positive customer feedback and recognition
Interview Preparation Tips
Interview questions from similar companies
Selected
I applied via Naukri.com and was interviewed in Dec 2023. There were 2 interview rounds.
(1 Question)
- Q1. Tell me about your work profile, this was the only question asked to me in the HR Round.
- Ans. I worked with Concentrix for over 2 years and the process I worked for was Macy's where I used to handle international customer queries through email and chat. It was a non- voice process and whatever queries related to our products that are listed on the website or their order status or any escalation for that matter, we used to handle them and try to finish in the first interaction itself.
(2 Questions)
- Q1. Tell me something about yourself and tell me about your last trip experience about wherever you had visited.
- Q2. Asked how much comfortable can I be doing this job offered.
Interview Preparation Tips
Selected
I applied via Company Website and was interviewed in Oct 2023. There were 2 interview rounds.
Very easy to do hardly would anyone fail as it is based on your personality type
(3 Questions)
- Q1. Tell me about yourself
- Q2. What do you think about policy and procedures
- Ans.
I believe policies and procedures are essential for maintaining consistency and efficiency in customer service.
Policies and procedures provide guidelines for handling customer inquiries and issues.
They help ensure that all customers are treated fairly and consistently.
Following policies and procedures can help prevent errors and misunderstandings.
Examples: having a policy for escalating customer complaints, following a
- Q3. Why have you chosen the bank
(2 Questions)
- Q1. Tell me about yourself
- Ans.
Experienced Senior Advisor with a background in finance and strategic planning.
Over 10 years of experience in advising senior management on financial decisions
Skilled in developing and implementing strategic plans to drive business growth
Strong analytical skills and ability to communicate complex financial information clearly
Proven track record of successfully leading cross-functional teams
Previous roles include Senior
- Q2. Previous workexp
- Ans.
I have over 10 years of experience working in various senior advisory roles in the finance industry.
Led strategic planning initiatives to drive business growth
Provided expert financial advice to senior management
Developed and implemented risk management strategies
Managed cross-functional teams to achieve project goals
(2 Questions)
- Q1. Strength and weakness
- Q2. Why you want us?
- Ans.
I want to join your team because of your reputation for innovation and commitment to excellence.
I admire your company's track record of success in the industry.
I am impressed by the opportunities for growth and development within your organization.
I believe my skills and experience align well with the needs of your team.
I applied via Naukri.com and was interviewed in Feb 2023. There were 3 interview rounds.
(1 Question)
- Q1. Related to insurance accounting technical questions
(1 Question)
- Q1. Related to insurance accounting technical questions
Interview Preparation Tips
Advisory Consultant Interview Questions & Answers
Conneqt Business Solutions
Syed Ahmed
posted on 28 Aug 2023
Selected
I applied via Referral and was interviewed in Feb 2023. There were 4 interview rounds.
Multiple Aptitude and general questions
Multiple questions related to role and responsibilities
(1 Question)
- Q1. How will you work with stressed atmosphere will you give contribution in company betterment and how long will you work
- Ans. All right here is your interview
I applied via Recruitment Consulltant and was interviewed before Jul 2023. There were 2 interview rounds.
Grammer, basic english test
(2 Questions)
- Q1. About yourself and your previous company
- Q2. Why should we hire you
- Ans.
I have extensive experience in senior advisory roles, a proven track record of success, and a strong ability to drive strategic initiatives.
Proven track record of success in senior advisory roles
Strong ability to drive strategic initiatives
Extensive experience in the field
Ability to provide valuable insights and guidance to senior leadership
Interview Preparation Tips
Technical Advisor Interview Questions & Answers
Microsoft Corporation
Anonymous
posted on 24 May 2021
I applied via Recruitment Consultant and was interviewed before May 2020. There were 4 interview rounds.
Interview Questionnaire
3 Questions
- Q1. Give brief introduction about the Microsoft Corporation.
- Q2. Products owned by the company.
- Ans.
The company owns a range of products.
The company produces software for various industries.
They also manufacture hardware products.
Some of their popular products include XYZ software and ABC hardware.
They have a line of consumer electronics as well.
- Q3. Basic understanding about the networking and hardware?
- Ans.
Networking involves connecting devices to share resources and communicate. Hardware refers to physical components of a computer system.
Networking involves protocols, devices, and topologies
Hardware includes components like CPU, RAM, and storage devices
Networking hardware includes routers, switches, and modems
Understanding networking and hardware is essential for troubleshooting and maintaining systems
Interview Preparation Tips
Even if you don't know any thing, always play smart try to answer in diplomatic way.
Also your answers should be crisp and to the point.
Always do some study about the company, its market presence and products associated with it.
Check the employee reviews about the company, the benefits and facilities it is providing.
Skills evaluated in this interview
I applied via Recruitment Consulltant and was interviewed before Apr 2021. There were 2 interview rounds.
(1 Question)
- Q1. Generic, past experience and skills
(1 Question)
- Q1. Situational, a time when yoh dealt w difficult client
Interview Preparation Tips
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Cogent E Services Customer Service Advisor Reviews and Ratings
based on 19 reviews
Rating in categories
|
Customer Service Associate
1k
salaries
|  ₹1 L/yr - ₹4.1 L/yr |
|
Customer Service Executive
580
salaries
| ₹1 L/yr - ₹4.1 L/yr |
|
Customer Care Executive
500
salaries
| ₹0.9 L/yr - ₹4 L/yr |
|
Team Lead
398
salaries
| ₹1 L/yr - ₹4.8 L/yr |
|
Customer Support Executive
307
salaries
| ₹1.2 L/yr - ₹3.6 L/yr |
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