Cogent E Services Customer Service Advisor Interview Questions and Answers

Banks are financial institutions that offer services such as loans and credit cards to individuals and businesses.

• Banks are institutions that provide financial services such as savings accounts, checking accounts, and loans.

• Loans are borrowed money that must be repaid with interest over a specified period of time.

• Credit cards are payment cards that allow users to borrow money from the card issuer up to a certain limit ...read more

A bank is a financial institution that accepts deposits from the public and creates credit.

• Banks provide various financial services such as loans, mortgages, and investment accounts.

• They play a crucial role in the economy by facilitating the flow of money and capital.

• Banks are regulated by government authorities to ensure stability and protect customers' funds.

• Examples of banks include JPMorgan Chase, Bank of America,

My daily routine as a Customer Service Advisor involves assisting customers, resolving issues, and maintaining records.

• Start the day by checking emails and voicemails for any customer inquiries or issues

• Respond to customer inquiries via phone, email, or chat, providing helpful and accurate information

• Resolve customer complaints or issues by investigating the problem and finding appropriate solutions

• Maintain detailed re...read more

I am a dedicated and experienced customer service advisor with a passion for helping others.

• Over 5 years of experience in customer service roles

• Strong communication and problem-solving skills

• Ability to handle difficult customers and resolve issues effectively

• Proficient in using customer service software and tools

• Received multiple positive customer feedback and recognition