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CGS Technical Support Engineer Interview Questions and Answers for Experienced
CGS Technical Support Engineer Interview Experiences for Experienced
2 interviews found
I applied via Naukri.com and was interviewed in Oct 2022. There were 4 interview rounds.
Interview Questionnaire
3 Questions
- Q1. Previous company experiences and about roles and responsibilities.
- Q2. Salary discussion and some basic formalities for onboarding
- Q3. What kind of basic problems are there in a laptop or a desktop? What are the parts available in a desktop? About os related issues or some networking related query.
- Ans.
Basic problems in laptops/desktops, desktop parts, OS and networking issues.
Basic problems: slow performance, overheating, hardware failure, software issues
Desktop parts: motherboard, CPU, RAM, hard drive, power supply, graphics card
OS issues: installation, updates, compatibility, driver issues
Networking issues: connectivity, speed, security
Interview Preparation Tips
- Device Drivers
- Operating Systems
- Computer Hardware
- Network Engineering
Skills evaluated in this interview
I applied via Naukri.com and was interviewed in Sep 2021. There were 3 interview rounds.
In 1st round, they checked typing speed, customer handling skills, psychology test
(2 Questions)
- Q1. Just basic questions related to Hardware components
- Q2. What are the hardware components
- Ans.
Hardware components are physical parts of a computer system that can be seen and touched.
Central Processing Unit (CPU)
Random Access Memory (RAM)
Hard Disk Drive (HDD)
Solid State Drive (SSD)
Motherboard
Power Supply Unit (PSU)
Graphics Processing Unit (GPU)
Sound Card
Network Interface Card (NIC)
Optical Drive
(3 Questions)
- Q1. What are your salary expectations?
- Q2. Share details of your previous job.
- Q3. Tell me about yourself.
Interview Preparation Tips
Skills evaluated in this interview
Interview questions from similar companies
Technical Support Engineer Interview Questions & Answers
Capgemini
kajal chavan
posted on 6 Jul 2024
The test is about grammatical knowledge.
(2 Questions)
- Q1. Why you want to joine our company
- Q2. Tell me about your last organisation
(2 Questions)
- Q1. Why you want to joine the company
- Q2. Where you see yourself after 5years
(2 Questions)
- Q1. What is ethernet
- Ans.
Ethernet is a networking technology commonly used for connecting devices in a local area network (LAN).
Ethernet is a system for connecting a number of computer systems to form a local area network (LAN).
It uses a protocol called CSMA/CD (Carrier Sense Multiple Access with Collision Detection) to manage traffic on the network.
Ethernet cables are commonly used to physically connect devices to a network switch or router.
E...
- Q2. What is network
- Ans.
A network is a collection of computers, servers, mainframes, network devices, and other devices connected to one another to share data and resources.
Networks can be wired or wireless
Common types of networks include LAN (Local Area Network) and WAN (Wide Area Network)
Networks can be private (intranet) or public (internet)
Examples of network devices include routers, switches, and modems
Interview Preparation Tips
Skills evaluated in this interview
(2 Questions)
- Q1. Please Introduce yourself ?
- Q2. Asking for previews organization of experience on project.
(2 Questions)
- Q1. What is the CMDB ?
- Ans.
CMDB stands for Configuration Management Database, a centralized database that stores information about the hardware and software assets in an organization.
Centralized database for storing information about hardware and software assets
Helps in tracking changes and maintaining a record of configuration items
Used for IT service management and ensuring accurate asset inventory
Examples: ServiceNow CMDB, BMC Atrium CMDB
- Q2. What is the CI .
- Ans.
CI stands for Continuous Integration, a software development practice where code changes are automatically built, tested, and integrated into a shared repository frequently.
CI helps to identify and fix integration errors quickly.
It allows for faster delivery of software updates.
Popular CI tools include Jenkins, Travis CI, and CircleCI.
Skills evaluated in this interview
Technical Support Engineer Interview Questions & Answers
DXC Technology
Anonymous
posted on 27 Apr 2024
(1 Question)
- Q1. KNOW ALL aboyt linux and database
(2 Questions)
- Q1. Tell me about your self
- Q2. Why should I hired you
I applied via Walk-in
Grammar and spelling
I applied via Company Website and was interviewed in Aug 2022. There were 3 interview rounds.
(1 Question)
- Q1. What is a Firewall and ip binding
- Ans.
A firewall is a network security system that monitors and controls incoming and outgoing network traffic based on predetermined security rules.
Firewalls can be hardware or software-based
They can be configured to block or allow traffic based on IP addresses, ports, protocols, and other criteria
Firewalls can also be used to create virtual private networks (VPNs) for secure remote access
IP binding is the process of associ...
I m best computer hadware and network troubleshooting team leader
Interview Preparation Tips
- Networking
- Computer Hardware
- outlook 365
company requirement
Skills evaluated in this interview
Technical Support Engineer Interview Questions & Answers
Sutherland Global Services
Anonymous
posted on 19 Jan 2021
Interview Questionnaire
1 Question
- Q1. If laptop is not working and customer shouted on you what will be your fist step
- Ans.
Stay calm and listen to the customer's concerns.
Remain calm and composed
Listen attentively to the customer's complaints
Apologize for the inconvenience caused
Assure the customer that you will do your best to resolve the issue
Ask relevant questions to gather more information about the problem
Offer possible solutions or troubleshooting steps
If necessary, escalate the issue to a higher level of support
(2 Questions)
- Q1. SQL database questions, tool handle questions, Linux command, handle prioves work questions.
- Q2. As per company products
(2 Questions)
- Q1. Handle SQL database handle jira tool, good knowledge Linux command,postman API.
- Q2. SQL database questions Linux command questions
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