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I applied via Naukri.com and was interviewed in Oct 2022. There were 4 interview rounds.
Basic problems in laptops/desktops, desktop parts, OS and networking issues.
Basic problems: slow performance, overheating, hardware failure, software issues
Desktop parts: motherboard, CPU, RAM, hard drive, power supply, graphics card
OS issues: installation, updates, compatibility, driver issues
Networking issues: connectivity, speed, security
I applied via Naukri.com and was interviewed in Sep 2021. There were 3 interview rounds.
In 1st round, they checked typing speed, customer handling skills, psychology test
Hardware components are physical parts of a computer system that can be seen and touched.
Central Processing Unit (CPU)
Random Access Memory (RAM)
Hard Disk Drive (HDD)
Solid State Drive (SSD)
Motherboard
Power Supply Unit (PSU)
Graphics Processing Unit (GPU)
Sound Card
Network Interface Card (NIC)
Optical Drive
I applied via Approached by Company and was interviewed before Oct 2021. There were 3 interview rounds.
General Assignment for grammar check
RAM is volatile memory used for temporary storage while ROM is non-volatile memory used for permanent storage.
RAM stands for Random Access Memory and is used for temporary storage of data and programs while the computer is running.
ROM stands for Read-Only Memory and is used for permanent storage of data and programs that cannot be changed.
RAM is volatile memory, meaning it loses its contents when the power is turned of...
We use various types of software on our systems.
Operating systems (e.g. Windows, macOS, Linux)
Productivity software (e.g. Microsoft Office, Google Suite)
Security software (e.g. antivirus, firewalls)
Development software (e.g. IDEs, compilers)
Communication software (e.g. email clients, messaging apps)
Media software (e.g. media players, photo editors)
Browser software (e.g. Chrome, Firefox, Safari)
BIOS stands for Basic Input/Output System.
BIOS is a firmware that initializes hardware during the boot process.
It provides the computer with basic instructions on how to load the operating system.
BIOS settings can be accessed and modified through a setup utility.
Examples of BIOS manufacturers include AMI (American Megatrends Inc.) and Phoenix Technologies.
To troubleshoot an overheating PC, check for dust buildup, ensure proper ventilation, monitor CPU usage, and check for faulty hardware.
Check for dust buildup in the fans and heatsinks
Ensure proper ventilation by checking the placement of the PC and the surrounding environment
Monitor CPU usage to identify any processes that may be causing excessive heat
Check for faulty hardware such as a malfunctioning fan or power supp...
CGS interview questions for designations
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I appeared for an interview in Dec 2016.
posted on 23 Jan 2017
I appeared for an interview in Nov 2016.
I appeared for an interview before May 2016.
posted on 24 Nov 2015
I am a technical support engineer with experience in troubleshooting hardware and software issues.
Proficient in diagnosing and resolving technical issues
Skilled in providing excellent customer service
Experienced in working with various operating systems and software applications
Familiar with network protocols and configurations
Adept at communicating technical information to non-technical users
posted on 24 Nov 2015
Some of the top questions asked at the CGS Technical Support Engineer interview -
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