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CGS Technical Support Engineer Interview Questions, Process, and Tips
Top CGS Technical Support Engineer Interview Questions and Answers
- Q1. What are the typed of software that we use on our systems
- Q2. What kind of basic problems are there in a laptop or a desktop? What are the parts available in a desktop? About os related issues or some networking related query.
- Q3. How would you troubleshoot a PC which is overheating and shutting down.
CGS Technical Support Engineer Interview Experiences
4 interviews found
I applied via Naukri.com and was interviewed in Oct 2022. There were 4 interview rounds.
Interview Questionnaire
3 Questions
- Q1. Previous company experiences and about roles and responsibilities.
- Q2. Salary discussion and some basic formalities for onboarding
- Q3. What kind of basic problems are there in a laptop or a desktop? What are the parts available in a desktop? About os related issues or some networking related query.
- Ans.
Basic problems in laptops/desktops, desktop parts, OS and networking issues.
Basic problems: slow performance, overheating, hardware failure, software issues
Desktop parts: motherboard, CPU, RAM, hard drive, power supply, graphics card
OS issues: installation, updates, compatibility, driver issues
Networking issues: connectivity, speed, security
Interview Preparation Tips
- Device Drivers
- Operating Systems
- Computer Hardware
- Network Engineering
Skills evaluated in this interview
I applied via Naukri.com and was interviewed in Sep 2021. There were 3 interview rounds.
In 1st round, they checked typing speed, customer handling skills, psychology test
(2 Questions)
- Q1. Just basic questions related to Hardware components
- Q2. What are the hardware components
- Ans.
Hardware components are physical parts of a computer system that can be seen and touched.
Central Processing Unit (CPU)
Random Access Memory (RAM)
Hard Disk Drive (HDD)
Solid State Drive (SSD)
Motherboard
Power Supply Unit (PSU)
Graphics Processing Unit (GPU)
Sound Card
Network Interface Card (NIC)
Optical Drive
(3 Questions)
- Q1. What are your salary expectations?
- Q2. Share details of your previous job.
- Q3. Tell me about yourself.
Interview Preparation Tips
Skills evaluated in this interview
I applied via Approached by Company and was interviewed before Oct 2021. There were 3 interview rounds.
General Assignment for grammar check
(5 Questions)
- Q1. Introduction about your self
- Ans. Should be polite and Confident while giving your answers
- Q2. BGC verification about your education and experience
- Ans. Once BGC is done, should be knowledgeable of laptop and pc hardware is suggestible
- Q3. Difference between RAM & ROM
- Ans.
RAM is volatile memory used for temporary storage while ROM is non-volatile memory used for permanent storage.
RAM stands for Random Access Memory and is used for temporary storage of data and programs while the computer is running.
ROM stands for Read-Only Memory and is used for permanent storage of data and programs that cannot be changed.
RAM is volatile memory, meaning it loses its contents when the power is turned of...
- Q4. What are the typed of software that we use on our systems
- Ans.
We use various types of software on our systems.
Operating systems (e.g. Windows, macOS, Linux)
Productivity software (e.g. Microsoft Office, Google Suite)
Security software (e.g. antivirus, firewalls)
Development software (e.g. IDEs, compilers)
Communication software (e.g. email clients, messaging apps)
Media software (e.g. media players, photo editors)
Browser software (e.g. Chrome, Firefox, Safari)
- Q5. What was your expectations about salary
- Ans. I am open to discussion regarding my salary expectations. However, given my salary in my previous position as well as my industry knowledge and experience.
Interview Preparation Tips
- Laptop Support
- Computer Hardware
- Electronics
Skills evaluated in this interview
Interview Questionnaire
2 Questions
- Q1. What does BIOS stand for?
- Ans.
BIOS stands for Basic Input/Output System.
BIOS is a firmware that initializes hardware during the boot process.
It provides the computer with basic instructions on how to load the operating system.
BIOS settings can be accessed and modified through a setup utility.
Examples of BIOS manufacturers include AMI (American Megatrends Inc.) and Phoenix Technologies.
- Q2. How would you troubleshoot a PC which is overheating and shutting down.
- Ans.
To troubleshoot an overheating PC, check for dust buildup, ensure proper ventilation, monitor CPU usage, and check for faulty hardware.
Check for dust buildup in the fans and heatsinks
Ensure proper ventilation by checking the placement of the PC and the surrounding environment
Monitor CPU usage to identify any processes that may be causing excessive heat
Check for faulty hardware such as a malfunctioning fan or power supp...
Skills evaluated in this interview
CGS interview questions for designations
Top trending discussions
Interview questions from similar companies
I was interviewed before Jun 2016.
Interview Questionnaire
1 Question
- Q1. Tell us something about yourself
- Ans.
I am a dedicated Technical Support Engineer with 5 years of experience in troubleshooting hardware and software issues.
5 years of experience in technical support
Skilled in troubleshooting hardware and software issues
Strong communication and problem-solving skills
Interview Preparation Tips
Experience: it was an introductory round
it went good
Tips: be confident and real for this round
Round: Group Discussion
Experience: it was an introductory round
it went good
Tips: be confident and real for this round
Round: Group Discussion
Experience: we discuss ed and concluded
Tips: always conclude
Skills: Communication And Confidence
Technical Support Engineer Interview Questions & Answers
Tech Mahindra
Anonymous
posted on 3 May 2017
I was interviewed before May 2016.
Interview Questionnaire
1 Question
- Q1. What are your future plans
- Ans.
I plan to continue expanding my technical skills and knowledge through certifications and training programs.
Obtain certifications in relevant technologies (e.g. Cisco, Microsoft)
Attend training programs and workshops to stay updated on latest industry trends
Pursue higher education in a related field to enhance expertise
Explore opportunities for career advancement within the company or in a different organization
Interview Preparation Tips
Duration: 20 minutes
Round: Group Activity
Experience: They gave a group and told to perform in agroup
College Name: Sagi Ramakrishnam Raju Engineering College, Bhimavaram [ SRKR ]
Technical Support Engineer Interview Questions & Answers
Tech Mahindra
Anonymous
posted on 28 Jun 2017
I was interviewed before Jun 2016.
Interview Questionnaire
7 Questions
- Q1. What are routers?
- Ans.
Routers are networking devices that forward data packets between computer networks.
Routers connect multiple devices to the internet or other networks
They use routing tables to determine the best path for data to travel
Routers can be wired or wireless, and can be used in homes, businesses, and data centers
Examples of popular router brands include Cisco, Netgear, and TP-Link
- Q2. What is subnet mask?
- Ans.
Subnet mask is a 32-bit number used to divide an IP address into network and host addresses.
Determines the network portion of an IP address
Used in conjunction with IP address to identify network and host
Common subnet masks include 255.255.255.0 and 255.255.0.0
- Q3. What is anonymous FTP?
- Ans.
Anonymous FTP allows users to access files on a server without providing login credentials.
Users can download files without needing a username or password
Can be used for public file sharing or distribution
Can pose security risks if not properly configured
Example: ftp://ftp.debian.org/debian/
- Q4. What are your hobbies?
- Ans.
My hobbies include playing guitar, hiking, and cooking.
Playing guitar helps me relax and express my creativity
Hiking allows me to explore nature and stay active
Cooking is a passion of mine and I enjoy trying out new recipes
- Q5. What are your goals?
- Ans.
My goal is to continuously improve my technical skills and knowledge in order to provide excellent support to customers.
Continuously learn new technologies and tools relevant to the role
Enhance problem-solving skills to troubleshoot issues effectively
Strive to provide exceptional customer service and satisfaction
Work towards certifications to validate expertise, such as CompTIA A+ or Cisco CCNA
- Q6. Why should we hire you?
- Ans.
I have a strong technical background, excellent problem-solving skills, and a passion for helping customers.
Extensive experience in troubleshooting technical issues
Strong communication skills to effectively assist customers
Proven track record of resolving complex problems efficiently
- Q7. What are the qualities you acquire?
- Ans.
I possess strong problem-solving skills, excellent communication abilities, technical expertise, and a customer-focused mindset.
Strong problem-solving skills - able to troubleshoot and resolve technical issues efficiently
Excellent communication abilities - can effectively communicate complex technical information to non-technical users
Technical expertise - knowledgeable in various technologies and systems
Customer-focus...
Interview Preparation Tips
Skills evaluated in this interview
Technical Support Engineer Interview Questions & Answers
Tech Mahindra
Anonymous
posted on 21 Aug 2020
I applied via Naukri.com and was interviewed in Jul 2020. There were 6 interview rounds.
Interview Questionnaire
2 Questions
- Q1. Introduction, Technical Support experience and stability check, communication and experience is mandatory.
- Q2. English writing and speaking ability.
Interview Preparation Tips
I applied via Naukri.com and was interviewed before Nov 2019. There was 1 interview round.
Interview Questionnaire
2 Questions
- Q1. Asking some basic question related to Networking like LAN / WAN/ Active Directory /IP address / TCP/IP
- Q2. Basic installation and troubleshooting software like MS office/security software
I applied via Job Portal and was interviewed before Jan 2021. There were 4 interview rounds.
(1 Question)
- Q1. Why should I hire you when you have the same qualifications as everyone else applying?
Interview Preparation Tips
CGS Interview FAQs
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CGS Technical Support Engineer Interview Process
based on 2 interviews
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