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Accenture Technical Support Engineer Interview Questions, Process, and Tips

Updated 18 Jul 2024

Top Accenture Technical Support Engineer Interview Questions and Answers

Accenture Technical Support Engineer Interview Experiences

6 interviews found

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(2 Questions)

  • Q1. Please Introduce yourself ?
  • Q2. Asking for previews organization of experience on project.
Round 2 - Technical 

(2 Questions)

  • Q1. What is the CMDB ?
  • Ans. 

    CMDB stands for Configuration Management Database, a centralized database that stores information about the hardware and software assets in an organization.

    • Centralized database for storing information about hardware and software assets

    • Helps in tracking changes and maintaining a record of configuration items

    • Used for IT service management and ensuring accurate asset inventory

    • Examples: ServiceNow CMDB, BMC Atrium CMDB

  • Answered by AI
  • Q2. What is the CI .
  • Ans. 

    CI stands for Continuous Integration, a software development practice where code changes are automatically built, tested, and integrated into a shared repository frequently.

    • CI helps to identify and fix integration errors quickly.

    • It allows for faster delivery of software updates.

    • Popular CI tools include Jenkins, Travis CI, and CircleCI.

  • Answered by AI

Skills evaluated in this interview

Interview experience
3
Average
Difficulty level
-
Process Duration
-
Result
-

I applied via Campus Placement

Round 1 - Aptitude Test 

Good easy and satisfactory

Round 2 - One-on-one 

(2 Questions)

  • Q1. What is Polymorphism
  • Ans. 

    Polymorphism is the ability of a function or method to behave differently based on the object it is acting upon.

    • Polymorphism allows objects of different classes to be treated as objects of a common superclass.

    • It enables a single interface to be used for different data types or classes.

    • Examples include method overloading and method overriding in object-oriented programming.

  • Answered by AI
  • Q2. What is abstraction
  • Ans. 

    Abstraction is the concept of hiding complex details and showing only the essential features of an object or system.

    • Abstraction allows us to focus on what an object does, rather than how it does it

    • It helps in reducing complexity and improving efficiency

    • For example, when driving a car, we don't need to know the internal workings of the engine to operate it

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Work hard

Technical Support Engineer Interview Questions Asked at Other Companies

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Q2. Send an email to customer apologising the mistake made by the rep ... read more
asked in Salesforce
Q3. How you will get contact of account with name starting with abc.
Q4. What are the steps which you will follow if a customer calls and ... read more
Q5. How to release previous IP which assign to your device?
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
-

I applied via Referral and was interviewed before Mar 2023. There was 1 interview round.

Round 1 - Technical 

(2 Questions)

  • Q1. Technical questions both hardware and software
  • Q2. Networking related questions
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed before Dec 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Technical 

(5 Questions)

  • Q1. How to brief in I,t tech
  • Q2. How to co related I,t with Technology
  • Q3. What is your name ?
  • Q4. Where do you leaved
  • Q5. How you know about vaccancy
  • Ans. 

    I found out about the vacancy through a job posting on a job search website.

    • I saw the job posting on a popular job search website.

    • I received an email notification about the vacancy from a job search website.

    • I heard about the vacancy through a friend or colleague who works in the same industry.

    • I regularly check the career section of the company's website and saw the vacancy listed there.

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Find suitable placed to submit

Accenture interview questions for designations

 Technical Support Executive

 (4)

 Technical Support Associate

 (2)

 Technical Support Analyst

 (2)

 Senior Technical Support Representative

 (1)

 Technical Engineer

 (1)

 Senior Technical Support Associate

 (1)

 Associate Technical Engineer

 (1)

 Application Support Engineer

 (11)

I applied via Naukri.com and was interviewed in Jul 2021. There were 4 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. Basic questions related to troubleshooting, past work experience and job description
  • Q2. SLA, OLA, KPI (Service Desk Management), Incident (definition)

Interview Preparation Tips

Interview preparation tips for other job seekers - Interview is pretty easy

I was interviewed before May 2016.

Interview Questionnaire 

1 Question

  • Q1. Technical

Interview Preparation Tips

Round: Test
Experience: This is the first round to get shortlisted for the next level of recruitment. The questions were easy enough to solve it in 60 minutes. I had the level of confidence that I will clear
Duration: 1 hour
Total Questions: 40

Round: HR Interview
Experience: We were five in a panel. We were asked to introduce ourselves. As I was in the IT background, I was asked questions in database management.

Interview questions from similar companies

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Naukri.com and was interviewed in Nov 2024. There were 2 interview rounds.

Round 1 - Group Activity 

(2 Questions)

  • Q1. Advantage and disadvantage of smart phones
  • Ans. 

    Smartphones offer convenience and connectivity but can also lead to distractions and privacy concerns.

    • Advantage: Convenient access to information, communication, and entertainment

    • Advantage: Enhanced productivity with apps and tools

    • Disadvantage: Potential distractions from notifications and social media

    • Disadvantage: Privacy concerns with data collection and security risks

  • Answered by AI
  • Q2. Advantage and disadvantage of online education
  • Ans. 

    Online education offers flexibility but lacks in-person interaction.

    • Advantage: Flexibility to study at own pace and schedule.

    • Advantage: Access to a wide range of courses and resources from anywhere.

    • Disadvantage: Lack of in-person interaction with teachers and peers.

    • Disadvantage: Potential for distractions and lack of motivation without a structured environment.

    • Disadvantage: Limited hands-on learning experiences for cer

  • Answered by AI
Round 2 - HR 

(2 Questions)

  • Q1. Tell about yourself
  • Ans. 

    I am a dedicated Technical Support Engineer with 5 years of experience in troubleshooting hardware and software issues.

    • 5 years of experience in technical support

    • Proficient in troubleshooting hardware and software issues

    • Strong communication and problem-solving skills

  • Answered by AI
  • Q2. What makes you a suitable candidate for this position?
  • Ans. 

    I have a strong technical background, excellent problem-solving skills, and a passion for helping customers.

    • Extensive experience in troubleshooting technical issues

    • Strong knowledge of various operating systems and software applications

    • Excellent communication skills to effectively assist customers

    • Proven track record of resolving complex technical problems efficiently

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - It is easy to answer, but consider real-time scenarios.
Interview experience
3
Average
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
Not Selected

I applied via Job Portal and was interviewed in Oct 2024. There were 2 interview rounds.

Round 1 - Aptitude Test 

First Round was assessment test round, Which includes English + Cognitive questions

Round 2 - Technical 

(1 Question)

  • Q1. As I have completed aeronautical engineering. They asked me basic questions related to aeronautics. What are the primary part of the airplane?
Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Technical 

(2 Questions)

  • Q1. Python code snippets for different codes
  • Q2. SQL Queries on Joins
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
No response

I applied via Recruitment Consulltant and was interviewed in Aug 2024. There were 2 interview rounds.

Round 1 - Soft skill 

(2 Questions)

  • Q1. What is your Favorite movie ?
  • Ans. 

    My favorite movie is The Shawshank Redemption.

    • Directed by Frank Darabont

    • Based on a Stephen King novella

    • Set in a prison in Maine

    • Themes of hope, friendship, and redemption

    • Starring Tim Robbins and Morgan Freeman

  • Answered by AI
  • Q2. What is your Favorite colour?
  • Ans. 

    My favorite color is blue because it reminds me of the calming ocean and clear skies.

    • Blue is associated with calmness and tranquility

    • It symbolizes trust, loyalty, and confidence

    • Examples: navy blue, sky blue, royal blue

  • Answered by AI
Round 2 - Technical 

(2 Questions)

  • Q1. What is power draining?
  • Ans. 

    Power draining refers to the excessive consumption of power by a device or system, leading to decreased battery life or performance.

    • Power draining can occur due to background apps running constantly on a device.

    • Faulty hardware components can also contribute to power draining.

    • Settings such as high screen brightness or frequent data syncing can increase power draining.

    • Examples include a smartphone losing battery quickly ...

  • Answered by AI
  • Q2. What is VPN? When you use it?
  • Ans. 

    VPN stands for Virtual Private Network. It is used to create a secure connection over the internet, allowing users to access private networks remotely.

    • VPN encrypts data to ensure privacy and security

    • It allows users to access restricted websites or content

    • Commonly used for remote work, accessing company networks, and bypassing geo-restrictions

    • Examples include NordVPN, ExpressVPN, and Cisco AnyConnect

  • Answered by AI

Skills evaluated in this interview

Accenture Interview FAQs

How many rounds are there in Accenture Technical Support Engineer interview?
Accenture interview process usually has 1-2 rounds. The most common rounds in the Accenture interview process are Technical, Resume Shortlist and Aptitude Test.
What are the top questions asked in Accenture Technical Support Engineer interview?

Some of the top questions asked at the Accenture Technical Support Engineer interview -

  1. How you know about vacca...read more
  2. What is the CMD...read more
  3. What is the C...read more

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Accenture Technical Support Engineer Interview Process

based on 9 interviews

Interview experience

4.4
  
Good
View more
Accenture Technical Support Engineer Salary
based on 525 salaries
₹1.9 L/yr - ₹8 L/yr
7% less than the average Technical Support Engineer Salary in India
View more details

Accenture Technical Support Engineer Reviews and Ratings

based on 56 reviews

3.7/5

Rating in categories

3.8

Skill development

3.5

Work-life balance

3.7

Salary

3.8

Job security

3.7

Company culture

3.3

Promotions

3.7

Work satisfaction

Explore 56 Reviews and Ratings
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