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CGS Interview Questions, Process, and Tips

Updated 17 Feb 2025

Top CGS Interview Questions and Answers

View all 13 questions

CGS Interview Experiences

Popular Designations

25 interviews found

I applied via Naukri.com and was interviewed in Oct 2022. There were 4 interview rounds.

Interview Questionnaire 

3 Questions

  • Q1. Previous company experiences and about roles and responsibilities.
  • Q2. Salary discussion and some basic formalities for onboarding
  • Q3. What kind of basic problems are there in a laptop or a desktop? What are the parts available in a desktop? About os related issues or some networking related query.
  • Ans. 

    Basic problems in laptops/desktops, desktop parts, OS and networking issues.

    • Basic problems: slow performance, overheating, hardware failure, software issues

    • Desktop parts: motherboard, CPU, RAM, hard drive, power supply, graphics card

    • OS issues: installation, updates, compatibility, driver issues

    • Networking issues: connectivity, speed, security

  • Answered by AI

Interview Preparation Tips

Topics to prepare for CGS Technical Support Engineer interview:
  • Device Drivers
  • Operating Systems
  • Computer Hardware
  • Network Engineering
Interview preparation tips for other job seekers - Enjoy the time and friendship you get inside organisation. Team leader and L2 are quite awesome but need to ask more query about process to learn new things for level up.

Skills evaluated in this interview

Top CGS Technical Support Engineer Interview Questions and Answers

Q1. What are the typed of software that we use on our systems
View answer (2)

Technical Support Engineer Interview Questions asked at other Companies

Q1. Admin Questions :- What is Relationships what are types of relationships
View answer (4)

Interview Questions & Answers

user image Anonymous

posted on 6 Aug 2024

Interview experience
2
Poor
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Naukri.com and was interviewed in Jul 2024. There were 2 interview rounds.

Round 1 - Group Discussion 

JAM just introduce yourself or speak on sometime topic shared

Round 2 - Aptitude Test 

English knowledge pen n paper

Interview Preparation Tips

Interview preparation tips for other job seekers - First of all very prolonged interview they don’t have proper schedule.
And they literally call out interviewer names aloud and say leave ( unprofessional - at least take them in hall tell them the reason which them better luck next time, may be this boosts them for other take) mostly freshers
. HR -doesn’t share proper feedback or reason
. No decision on salary manager seems talkative juz seems unnecessary
. Every candidate has to go for 2days no matter he will be selected/rejected.
.I wasted my whole day just to give typing test and written test and that to being experienced and later they asked to come tomorrow for another round

Interview Questions & Answers

user image Anonymous

posted on 28 Jul 2024

Interview experience
1
Bad
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Walk-in and was interviewed in Jun 2024. There were 4 interview rounds.

Round 1 - Group Discussion 

It was like JAM self intro

Round 2 - Aptitude Test 

General grammar followed by typing speed test

Round 3 - HR 

(1 Question)

  • Q1. Let me know about you
  • Ans. 

    I am a dedicated Quality Analyst with experience in training and leading teams to success.

    • Over 5 years of experience in quality analysis in various industries

    • Skilled in developing and implementing training programs for new hires

    • Proven track record of improving team performance and efficiency

    • Strong attention to detail and problem-solving skills

    • Excellent communication and leadership abilities

  • Answered by AI
Round 4 - Behavioral 

(2 Questions)

  • Q1. Introduce your self
  • Ans. 

    I am a dedicated Quality Analyst with experience in training and leading teams to success.

    • Experienced in conducting quality audits and providing feedback to improve processes

    • Skilled in developing training materials and delivering effective training sessions

    • Proven ability to lead and motivate teams to meet and exceed quality standards

  • Answered by AI
  • Q2. Previous experience

QA Engineer Interview Questions & Answers

user image Anonymous

posted on 12 Dec 2024

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Aptitude Test 

It was good test to crack

Round 2 - Coding Test 

Duration was for 30minutes

Round 3 - HR 

(2 Questions)

  • Q1. Which City you are from
  • Ans. 

    I am from New York City, known for its diverse culture, iconic landmarks, and bustling atmosphere.

    • Diverse culture

    • Iconic landmarks (e.g. Statue of Liberty, Empire State Building)

    • Bustling atmosphere

  • Answered by AI
  • Q2. What is your current salary
  • Ans. 

    I am currently earning a competitive salary based on my experience and skills.

    • My current salary is in line with industry standards

    • I am open to discussing salary expectations for this role

    • I believe my compensation reflects my qualifications and contributions

    • I am looking for a competitive salary package

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - It was nice experience to get interviewed here

QA Engineer Interview Questions asked at other Companies

Q1. 80 pairs of socks in a dark room, 40 black, 40 white, how many minimum number of socks need to be taken out to get 15 pairs of socks
View answer (9)

CGS interview questions for popular designations

 Technical Support Engineer

 (4)

 Customer Support Executive

 (2)

 Software Developer

 (2)

 Operations Associate

 (1)

 Customer Service Associate

 (1)

 Software Engineer

 (1)

 Customer Care Executive

 (1)

 Technical Support Executive

 (1)

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(2 Questions)

  • Q1. What is the troubleshooting
  • Ans. 

    Troubleshooting is the process of identifying and resolving issues with computer hardware or software.

    • Identify the problem by gathering information from the user or system logs

    • Isolate the issue by testing different components or software

    • Resolve the problem by applying solutions such as updating drivers or replacing faulty hardware

    • Verify the solution by testing the system to ensure the issue is resolved

  • Answered by AI
  • Q2. Who can you assembly the computer
  • Ans. 

    I can assemble a computer by following step-by-step instructions and using the appropriate tools.

    • Gather all necessary components such as motherboard, CPU, RAM, GPU, storage, power supply, and case

    • Follow the motherboard manual to install CPU, RAM, and GPU

    • Connect all components to the motherboard including power cables and data cables

    • Install the storage devices and connect them to the motherboard

    • Place the motherboard in ...

  • Answered by AI
Round 2 - HR 

(2 Questions)

  • Q1. What is the troubleshooting
  • Ans. 

    Troubleshooting is the process of identifying and resolving issues with computer hardware or software.

    • Identify the problem by gathering information from the user or system logs

    • Isolate the issue by testing different components or software

    • Resolve the problem by applying solutions such as updating drivers or replacing faulty hardware

    • Verify the solution by testing the system to ensure the issue is resolved

  • Answered by AI
  • Q2. Who can you assembly the computer
  • Ans. 

    To assemble a computer, you need to gather all the necessary components and follow a step-by-step process.

    • Gather all necessary components such as CPU, motherboard, RAM, GPU, storage, power supply, and case

    • Follow the motherboard manual to install the CPU, RAM, and GPU

    • Connect all components to the motherboard including power cables and data cables

    • Install the storage devices and connect them to the motherboard

    • Place the mo...

  • Answered by AI

Computer Hardware Technician Interview Questions asked at other Companies

Q1. From what location are the 1st computer instructions available on boot up?
View answer (2)

Get interview-ready with Top CGS Interview Questions

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Technical 

(2 Questions)

  • Q1. Tell me about your self
  • Q2. About the any topic

International Voice Process Executive Interview Questions asked at other Companies

Q1. What is inbound and outbound calls?
View answer (2)

Jobs at CGS

View all
Interview experience
2
Poor
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(1 Question)

  • Q1. Self Introduction

Interview Preparation Tips

Interview preparation tips for other job seekers - Worst interview experience. They are conducting interviews for time pass. Don't waste your time by going for interview in this company.

Chat and Email Support Executive Interview Questions asked at other Companies

Q1. What if customer says that the ordered material is not reached but the tracking shows the material is delivered. What has gone wrong.
View answer (5)
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Technical 

(1 Question)

  • Q1. Strecture of sql statement
  • Ans. 

    SQL statements are used to interact with databases by performing operations like querying, updating, and deleting data.

    • SQL statements are made up of keywords like SELECT, INSERT, UPDATE, DELETE, etc.

    • They are structured in a specific order, with clauses like WHERE, ORDER BY, GROUP BY, etc.

    • Tables are referenced using their names, and conditions are specified to filter data.

    • Joins can be used to combine data from multiple

  • Answered by AI

Skills evaluated in this interview

Software Developer Interview Questions asked at other Companies

Q1. Maximum Subarray Sum Problem Statement Given an array of integers, determine the maximum possible sum of any contiguous subarray within the array. Example: Input: array = [34, -50, 42, 14, -5, 86] Output: 137 Explanation: The maximum sum is... read more
View answer (42)
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
No response

I applied via LinkedIn and was interviewed in Mar 2024. There was 1 interview round.

Round 1 - teams 

(1 Question)

  • Q1. Past experiences

Interview Preparation Tips

Interview preparation tips for other job seekers - prepare text in advence

Customer Support Executive Interview Questions asked at other Companies

Q1. Understanding customer problems,whT i know about BPO nd how they work,how i will handle a difficult nd angry customer,i can satisfied my client.
View answer (21)
Interview experience
4
Good
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I was interviewed in Feb 2024.

Round 1 - One-on-one 

(1 Question)

  • Q1. Tell me about yourself

Customer Service Associate Interview Questions asked at other Companies

Q1. Situational: If customer gets damaged product and he is saying he want to return the product then what you will do? (write an mail)
View answer (39)
Interview experience
1
Bad
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Not Selected

I was interviewed in Mar 2023.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(2 Questions)

  • Q1. Self introduction with confidence
  • Q2. Tell me about networking IT support
  • Ans. 

    Networking IT support involves providing technical assistance to users with network-related issues.

    • Diagnosing and resolving network connectivity issues

    • Configuring network devices such as routers and switches

    • Monitoring network performance and identifying potential issues

    • Providing remote support to users

    • Collaborating with other IT professionals to maintain network security

    • Training users on network best practices

    • Staying u...

  • Answered by AI
Round 3 - Technical 

(1 Question)

  • Q1. Answer the questions for customer
Round 4 - One-on-one 

(1 Question)

  • Q1. How do you handle the customer with high temper
Round 5 - HR 

(1 Question)

  • Q1. Follow the instructions give me

Interview Preparation Tips

Interview preparation tips for other job seekers - Joining immediately offer letter
Work permit for your life

Skills evaluated in this interview

Customer Support Executive Interview Questions asked at other Companies

Q1. Understanding customer problems,whT i know about BPO nd how they work,how i will handle a difficult nd angry customer,i can satisfied my client.
View answer (21)

CGS Interview FAQs

How many rounds are there in CGS interview?
CGS interview process usually has 2-3 rounds. The most common rounds in the CGS interview process are HR, Resume Shortlist and One-on-one Round.
How to prepare for CGS interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at CGS. The most common topics and skills that interviewers at CGS expect are International Voice Process, Communication Skills, Technical Support, SQL and English.
What are the top questions asked in CGS interview?

Some of the top questions asked at the CGS interview -

  1. What are the typed of software that we use on our syst...read more
  2. What kind of basic problems are there in a laptop or a desktop? What are the pa...read more
  3. How would you troubleshoot a PC which is overheating and shutting dow...read more
How long is the CGS interview process?

The duration of CGS interview process can vary, but typically it takes about less than 2 weeks to complete.

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CGS Interview Process

based on 18 interviews

Interview experience

3.4
  
Average
View more

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CGS Reviews and Ratings

based on 144 reviews

3.6/5

Rating in categories

3.3

Skill development

3.3

Work-life balance

3.3

Salary

3.2

Job security

3.3

Company culture

3.0

Promotions

3.2

Work satisfaction

Explore 144 Reviews and Ratings
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Hyderabad / Secunderabad

3-8 Yrs

Not Disclosed

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