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CGS

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CGS Chat and Email Support Executive Interview Questions and Answers

Updated 23 Jul 2024

CGS Chat and Email Support Executive Interview Experiences

1 interview found

Chat and Email Support Executive Interview Questions & Answers

user image Anonymous

posted on 23 Jul 2024

Interview experience
2
Poor
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(1 Question)

  • Q1. Self Introduction
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Worst interview experience. They are conducting interviews for time pass. Don't waste your time by going for interview in this company.

Top trending discussions

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Career Growth
2w
a system engineer
New Job Anxiety?
Hey all I recently got an offer from a company as it offered me a 60-70 % hike over my current company which was about to secure a job. I am having 3 years of experience in SAP BW domain and mostly and in this I have worked for 1.6 years in BW support and that too in night shifts where there is not much work. I started preparing interviews and cleared them and now got an offer and I put my notice and my last working day was next week. Now coming to the main part even though I'm good about most part having less real time experience and exposure is freaking me out and what will be the new company expectations and I decided to work hard to learn all the details it's just the hands on I'm not sure. With in mean time I'll be preparing in that company I mean once I join should I need to tell my lead or manager that this is at where am I and should I just bluff them as i know everything. Any suggestions please...the joining date is around the corner which gives me more anxiety
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Interview questions from similar companies

Chat and Email Support Executive Interview Questions & Answers

Sutherland Global Services user image Anonymous

posted on 21 Mar 2024

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
-

I applied via Walk-in and was interviewed in Feb 2024. There were 5 interview rounds.

Round 1 - Group Discussion 

They asked tell me about yourself and things related to self intro

Round 2 - Aptitude Test 

They send one link in that we have to attend small test

Round 3 - One-on-one 

(3 Questions)

  • Q1. They asking some questions related customer support
    • Add your answer
  • Q2. What is customer support?
  • Ans. 

    Customer support is providing assistance and guidance to customers before, during, and after a purchase.

    • Customer support involves addressing customer inquiries, issues, and complaints.

    • It includes helping customers navigate products or services, troubleshooting technical problems, and providing solutions.

    • Customer support can be provided through various channels such as chat, email, phone, or in-person.

    • Examples of custom...

    • Answered by AI
    Add your answer
  • Q3. Tell some things you know about sutherland and this job.
    • Add your answer
Round 4 - Behavioral 

(1 Question)

  • Q1. Will you comfortable with night shift.
    • Add your answer
Round 5 - Aptitude Test 

Live chatting with the customer to solve their issues.

Chat and Email Support Executive Interview Questions & Answers

Wipro user image Anonymous

posted on 18 Dec 2024

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Referral and was interviewed in Nov 2024. There was 1 interview round.

Round 1 - HR 

(2 Questions)

  • Q1. Rule and Rusposibiluty
    • Add your answer
  • Q2. Experience
    • Add your answer

Chat and Email Support Executive Interview Questions & Answers

Genpact user image Anonymous

posted on 19 Jul 2024

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected
Round 1 - HR 

(3 Questions)

  • Q1. Tell me about your self
    • Add your answer
  • Q2. What are your goal
    • Add your answer
  • Q3. What are your strength
    • Add your answer
Round 2 - Aptitude Test 

Reasoning English grammar

Email Developer Interview Questions & Answers

IBM user image Anonymous

posted on 22 Jul 2024

Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Technical 

(2 Questions)

  • Q1. WHat are ways to create emails in SFMC
  • Ans. 

    Ways to create emails in SFMC

    • Use Content Builder to design and create email templates

    • Utilize HTML and AMPscript for customization and personalization

    • Leverage Journey Builder to automate email sends based on customer interactions

    • Answered by AI
    Add your answer
  • Q2. What are entry sources for SFMC journey builder
  • Ans. 

    Entry sources for SFMC journey builder include data extensions, Salesforce data, API events, and form submissions.

    • Data extensions

    • Salesforce data

    • API events

    • Form submissions

    • Answered by AI
    Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Prepare for basics

Skills evaluated in this interview

Email Support Executive Interview Questions & Answers

Cognizant user image Anonymous

posted on 1 May 2024

Interview experience
2
Poor
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Assignment 

Social media cons and pros

Round 2 - One-on-one 

(1 Question)

  • Q1. Tell me about yourself? Previous job details? Why did you left the job?
    • Add your answer

Email Support Executive Interview Questions & Answers

Accenture user image Anonymous

posted on 27 Jan 2021

Interview Questionnaire 

3 Questions

  • Q1. What makes you feel hard?
    • View 2 more answers
  • Q2. What is life?
  • Ans. 

    Life is the existence of living organisms, characterized by growth, reproduction, and response to stimuli.

    • Life refers to the state of being alive and the activities and processes that occur in living organisms.

    • It is characterized by growth, which is the increase in size or number of cells or organisms.

    • Reproduction is another essential aspect of life, where living organisms produce offspring of their own kind.

    • Life also ...

    • Answered by AI
    View 2 more answers
  • Q3. How to get job?
    • Add your answer

Chat and Email Support Executive Interview Questions & Answers

Sutherland Global Services user image Anonymous

posted on 21 Mar 2024

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
-

I applied via Walk-in and was interviewed in Feb 2024. There were 5 interview rounds.

Round 1 - Group Discussion 

They asked tell me about yourself and things related to self intro

Round 2 - Aptitude Test 

They send one link in that we have to attend small test

Round 3 - One-on-one 

(3 Questions)

  • Q1. They asking some questions related customer support
    • Add your answer
  • Q2. What is customer support?
  • Ans. 

    Customer support is providing assistance and guidance to customers before, during, and after a purchase.

    • Customer support involves addressing customer inquiries, issues, and complaints.

    • It includes helping customers navigate products or services, troubleshooting technical problems, and providing solutions.

    • Customer support can be provided through various channels such as chat, email, phone, or in-person.

    • Examples of custom...

    • Answered by AI
    Add your answer
  • Q3. Tell some things you know about sutherland and this job.
    • Add your answer
Round 4 - Behavioral 

(1 Question)

  • Q1. Will you comfortable with night shift.
    • Add your answer
Round 5 - Aptitude Test 

Live chatting with the customer to solve their issues.

Chat and Email Support Executive Interview Questions & Answers

Wipro user image Anonymous

posted on 15 Mar 2024

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed in Feb 2024. There was 1 interview round.

Round 1 - One-on-one 

(2 Questions)

  • Q1. Tell me about your self?
  • Ans. Hello mam/sir Thank you for giving me this opportunity to introduce myself my name is sireesha. Iam from allure in nandyal district. I have done my completed graduation in BSC(static) at Rayalaseema university,Nandikotkur. Then i completed my computer typing in english 30 to 40WPM. I belong to a middle-class family,my family we are 4 members including me. My father is a farmer and my mother is a housewife. My hobbi...
    • Answered Anonymously
    Add your answer
  • Q2. Why should i hire you?
    • Add your answer

Chat and Email Support Executive Interview Questions & Answers

Genpact user image Anonymous

posted on 27 Feb 2024

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(2 Questions)

  • Q1. How to know about the interview?
    • Add your answer
  • Q2. How I can join the interview if Genpact?
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Nice
More about working at CGS

CGS Interview FAQs

How many rounds are there in CGS Chat and Email Support Executive interview?
CGS interview process usually has 1 rounds. The most common rounds in the CGS interview process are One-on-one Round.

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