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CGS

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3.6

based on 144 Reviews

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CGS Customer Care Executive Interview Questions and Answers

Updated 12 Mar 2022

CGS Customer Care Executive Interview Experiences

1 interview found

Customer Care Executive Interview Questions & Answers

user image

posted on 12 Mar 2022

I applied via Naukri.com and was interviewed in Feb 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Aptitude Test 

Good

Round 3 - HR 

(4 Questions)

  • Q1. What are your salary expectations?
    • Add your answer
  • Q2. Tell me about yourself.
    • Add your answer
  • Q3. Why are you looking for a change?
    • Add your answer
  • Q4. Where do you see yourself in 5 years?
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - It was a great experience. Nice Interview by HR. Very well responsible.

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Interview questions from similar companies

Customer Support Executive Interview Questions & Answers

HCLTech user image Anonymous

posted on 16 Mar 2018

I applied via Naukri.com and was interviewed in Sep 2017. There were 6 interview rounds.

Interview Questionnaire 

3 Questions

  • Q1. VERSANT TEST(English language and voice test)
    • Add your answer
  • Q2. You will hear small sentences in English and are asked to repeat them, you would hear a small paragraph in English and would be asked some questions regarding the paragraph you've heard
    • Add your answer
  • Q3. Salary discussion
    • Add your answer

Interview Preparation Tips

Round: Resume Shortlist
Experience: Just asks to speak about our selves to test our English language skills

Round: Operations manager round
Experience: Normal questions about our experience and gives details about the process and estimates if we are fit their requirements

General Tips: Easy interview for any one with descent knowledge of English
Skills: Communication
Duration: <1 week

Customer Support Executive Interview Questions & Answers

Tech Mahindra user image Anonymous

posted on 22 Apr 2021

I applied via Referral and was interviewed in May 2020. There were 4 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. What did you do yesterday?
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - The intervier is understood me and they was asked me about myself, customer support role and related to any relevant topics

Customer Support Executive Interview Questions & Answers

Tech Mahindra user image Anonymous

posted on 17 Jan 2021

I applied via Walk-in and was interviewed before Jan 2020. There were 3 interview rounds.

Interview Questionnaire 

3 Questions

  • Q1. Group discussion
    • Add your answer
  • Q2. Operational round
    • Add your answer
  • Q3. HR and salary discussion
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Good

Customer Support Executive Interview Questions & Answers

Tech Mahindra user image Anonymous

posted on 8 Mar 2022

I was interviewed before Mar 2021.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(5 Questions)

  • Q1. Why should we hire you?
    • Add your answer
  • Q2. What are your strengths and weaknesses?
    • Add your answer
  • Q3. Share details of your previous job.
    • Add your answer
  • Q4. What is your family background?
    • Add your answer
  • Q5. Tell me about yourself.
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident, positive and be real

Customer Support Executive Interview Questions & Answers

Tech Mahindra user image Anonymous

posted on 19 Jun 2021

Interview Questionnaire 

1 Question

  • Q1. Self introduction, about our native special and college days etc
    • Add your answer

Customer Support Executive Interview Questions & Answers

Tech Mahindra user image Mo Imran Ansari

posted on 29 Nov 2020

I applied via Naukri.com and was interviewed in May 2021. There were 2 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. Tell about Yourself
  • Ans. 

    I am a customer-oriented individual with excellent communication skills and a passion for problem-solving.

    • I have experience in customer service roles, where I have honed my skills in active listening and conflict resolution.

    • I am a quick learner and can adapt to new technologies and processes easily.

    • I am a team player and enjoy collaborating with colleagues to achieve common goals.

    • I am committed to providing exceptional...

    • Answered by AI
    View 1 more answer
  • Q2. They can ask about your city, Education or can give you a random topic on which you will speak for 2-3 mins.
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - They just check your confidence level and how good you are in communication and also will check Hindi and English fluency

Customer Support Executive Interview Questions & Answers

Hexaware Technologies user image Anonymous

posted on 19 Jul 2024

Interview experience
3
Average
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed in Jan 2024. There were 2 interview rounds.

Round 1 - HR 

(2 Questions)

  • Q1. Tell me about yourself
    • Add your answer
  • Q2. Education and experience
    • Add your answer
Round 2 - Behavioral 

(1 Question)

  • Q1. Any random topic
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Just be patient with the waiting time. If you have good communication skills, it is enough.

Customer Support Executive Interview Questions & Answers

Hexaware Technologies user image Nayan Kawade

posted on 20 Apr 2024

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed in Oct 2023. There was 1 interview round.

Round 1 - One-on-one 

(1 Question)

  • Q1. Tell me about urself
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Make it last option

Customer Support Executive Interview Questions & Answers

Hexaware Technologies user image Anonymous

posted on 10 Mar 2023

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Technical 

(3 Questions)

  • Q1. Explain about the infrastructure,Admin and Management.
    • Add your answer
  • Q2. Tell something about your institution and day today activity.
    • Add your answer
  • Q3. What is the Progress Report on Daily Basis and Updates.
  • Ans. 

    Daily progress reports and updates are essential for effective customer support.

    • Daily progress reports should include a summary of the previous day's activities and any outstanding issues.

    • Updates should be provided regularly to keep customers informed of any changes or developments.

    • Reports and updates should be clear, concise, and easy to understand.

    • Examples of updates include status updates on ongoing issues, new prod...

    • Answered by AI
    Add your answer
Round 3 - Technical 

(2 Questions)

  • Q1. Explain the benefits of the educational institutions
  • Ans. 

    Educational institutions provide numerous benefits to individuals and society as a whole.

    • Educational institutions equip individuals with knowledge and skills necessary for personal and professional growth.

    • They provide opportunities for socialization and networking.

    • Educational institutions contribute to the development of a skilled workforce, which in turn boosts the economy.

    • They promote research and innovation, leading...

    • Answered by AI
    Add your answer
  • Q2. Explain the beautiful timein your institution.
  • Ans. 

    The most beautiful time in my institution was during the annual cultural fest.

    • The entire campus was decorated with colorful lights and vibrant decorations.

    • Students from different departments came together to showcase their talents in various competitions.

    • There were dance performances, music concerts, and even a fashion show.

    • The atmosphere was filled with excitement and enthusiasm.

    • It was a great opportunity for students...

    • Answered by AI
    Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be sincerely and dedication to wards your work.Carey resume and do Certification, Explain in detail.
More about working at CGS

CGS Interview FAQs

How many rounds are there in CGS Customer Care Executive interview?
CGS interview process usually has 3 rounds. The most common rounds in the CGS interview process are Resume Shortlist, Aptitude Test and HR.

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CGS Customer Care Executive Salary
based on 5 salaries
₹2 L/yr - ₹2.2 L/yr
19% less than the average Customer Care Executive Salary in India
View more details

CGS Customer Care Executive Reviews and Ratings

based on 2 reviews

1.3/5

Rating in categories

1.3

Skill development

1.3

Work-life balance

1.1

Salary

1.2

Job security

1.2

Company culture

1.2

Promotions

1.2

Work satisfaction

Explore 2 Reviews and Ratings
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