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3.5

based on 142 Reviews

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CGS Customer Care Executive Interview Questions and Answers

Updated 12 Mar 2022

CGS Customer Care Executive Interview Experiences

1 interview found

I applied via Naukri.com and was interviewed in Feb 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Aptitude Test 

Good

Round 3 - HR 

(4 Questions)

  • Q1. What are your salary expectations?
  • Q2. Tell me about yourself.
  • Q3. Why are you looking for a change?
  • Q4. Where do you see yourself in 5 years?

Interview Preparation Tips

Interview preparation tips for other job seekers - It was a great experience. Nice Interview by HR. Very well responsible.

Interview questions from similar companies

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I was interviewed in Dec 2024.

Round 1 - HR 

(4 Questions)

  • Q1. Tell me something about yourself.
  • Q2. Work experience.
  • Q3. What do you see yourself in next 5 years?
  • Q4. Weakness and strength
Round 2 - HR 

(2 Questions)

  • Q1. In next 5 years.
  • Q2. What are yours goals? Weakness and strength. Know about company.
Interview experience
1
Bad
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(2 Questions)

  • Q1. Tell me about social media
  • Ans. 

    Social media refers to online platforms where users can create and share content, connect with others, and engage in virtual communities.

    • Social media platforms include Facebook, Instagram, Twitter, LinkedIn, and TikTok.

    • Users can share photos, videos, status updates, and links on social media.

    • Social media allows for real-time communication and interaction with a global audience.

    • Businesses use social media for marketing,...

  • Answered by AI
  • Q2. Tell me about the movie that you recently watched
  • Ans. 

    I recently watched the movie 'The Shawshank Redemption'

    • The movie is based on a Stephen King novella

    • It follows the story of a banker who is wrongly convicted of murder and his experiences in Shawshank State Penitentiary

    • Themes of hope, friendship, and redemption are central to the plot

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - One of the worst interview process. They don't let us know the results. Just doing interview to fullfill their targets. Will take interview for just corporate formality
Interview experience
4
Good
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed in Apr 2024. There were 2 interview rounds.

Round 1 - Assignment 

First round of the interview is assessment round where they gives a topic we have to write a paragraph on that topic

Round 2 - One-on-one 

(2 Questions)

  • Q1. After completing first round of interview successfully the second round would be face to face where they only check your communication
  • Q2. All about your resume and what your answer for previous question

Interview Preparation Tips

Interview preparation tips for other job seekers - Be bold they won’t judge you they only check your communication
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Naukri.com and was interviewed in Jul 2024. There was 1 interview round.

Round 1 - HR 

(2 Questions)

  • Q1. About qualification
  • Q2. About experience

Interview Preparation Tips

Interview preparation tips for other job seekers - Try Trr still u succeed
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
-
Result
-

I applied via Company Website and was interviewed in May 2024. There were 2 interview rounds.

Round 1 - Aptitude Test 

How u get to work to this company & our work performance to get hire posting & good computer skills good communication skills good English knowledge or tamil knowledge

Round 2 - Group Discussion 

About working discussion how to work to more improvement

Interview Preparation Tips

Interview preparation tips for other job seekers - When we'r working others want to help for freshers for how to work because they don't no about this company so seniors only want to help for fresher to move to other step
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Company Website and was interviewed in Jan 2024. There were 3 interview rounds.

Round 1 - HR 

(1 Question)

  • Q1. Communication skills
Round 2 - Technical 

(1 Question)

  • Q1. Grammatical part
Round 3 - HR 

(1 Question)

  • Q1. Company promises

I applied via Walk-in

Round 1 - Technical 

(1 Question)

  • Q1. Denail management Medical billing

Interview Preparation Tips

Interview preparation tips for other job seekers - Great interview great experience
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(2 Questions)

  • Q1. Tell me about your self
  • Ans. 

    I am a dedicated and empathetic customer care executive with a passion for helping customers resolve their issues.

    • I have over 5 years of experience in customer service roles

    • I am skilled in active listening and problem-solving

    • I have a track record of exceeding customer satisfaction goals

    • I am proficient in using CRM systems and handling high call volumes

  • Answered by AI
  • Q2. Who was your ideal person
  • Ans. 

    My ideal person is someone who is empathetic, patient, and a good listener.

    • Empathetic - able to understand and share the feelings of others

    • Patient - able to remain calm and composed in challenging situations

    • Good listener - attentive and responsive to the needs of others

    • Example: A mentor who guided me through difficult times with compassion and wisdom

  • Answered by AI
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
-

I applied via Walk-in and was interviewed in May 2024. There was 1 interview round.

Round 1 - Technical 

(2 Questions)

  • Q1. What is a web browser ?
  • Ans. 

    A web browser is a software application used to access information on the World Wide Web.

    • Allows users to view websites and web pages

    • Interprets HTML, CSS, and JavaScript to display content

    • Common examples include Google Chrome, Mozilla Firefox, and Safari

  • Answered by AI
  • Q2. What is a html?
  • Ans. 

    HTML stands for Hypertext Markup Language, used for creating and structuring web pages.

    • HTML is the standard markup language for creating web pages

    • It consists of a series of elements that define the structure of a webpage

    • Elements are represented by tags enclosed in angle brackets, like

    • Attributes can be added to tags to provide additional information

    • Example:

      This is a heading

Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - You have to be confident in your words which you are saying to your HR and be clear on it

Skills evaluated in this interview

CGS Interview FAQs

How many rounds are there in CGS Customer Care Executive interview?
CGS interview process usually has 3 rounds. The most common rounds in the CGS interview process are Resume Shortlist, Aptitude Test and HR.

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CGS Customer Care Executive Salary
based on 5 salaries
₹2 L/yr - ₹2.2 L/yr
19% less than the average Customer Care Executive Salary in India
View more details

CGS Customer Care Executive Reviews and Ratings

based on 2 reviews

1.3/5

Rating in categories

1.3

Skill development

1.3

Work-life balance

1.1

Salary

1.2

Job security

1.2

Company culture

1.2

Promotions

1.2

Work satisfaction

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