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CGS Customer Care Executive Interview Questions and Answers
CGS Customer Care Executive Interview Experiences
1 interview found
Idrees Ahmed
I applied via Naukri.com and was interviewed in Feb 2022. There were 3 interview rounds.
Good
(4 Questions)
- Q1. What are your salary expectations?
- Q2. Tell me about yourself.
- Q3. Why are you looking for a change?
- Q4. Where do you see yourself in 5 years?
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Selected
I was interviewed in Dec 2024.
(4 Questions)
- Q1. Tell me something about yourself.
- Q2. Work experience.
- Q3. What do you see yourself in next 5 years?
- Q4. Weakness and strength
(2 Questions)
- Q1. In next 5 years.
- Q2. What are yours goals? Weakness and strength. Know about company.
(2 Questions)
- Q1. Tell me about social media
- Ans.
Social media refers to online platforms where users can create and share content, connect with others, and engage in virtual communities.
Social media platforms include Facebook, Instagram, Twitter, LinkedIn, and TikTok.
Users can share photos, videos, status updates, and links on social media.
Social media allows for real-time communication and interaction with a global audience.
Businesses use social media for marketing,...
- Q2. Tell me about the movie that you recently watched
- Ans.
I recently watched the movie 'The Shawshank Redemption'
The movie is based on a Stephen King novella
It follows the story of a banker who is wrongly convicted of murder and his experiences in Shawshank State Penitentiary
Themes of hope, friendship, and redemption are central to the plot
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Customer Care Executive Interview Questions & Answers
Sutherland Global Services
Anonymous
posted on 24 May 2024
Selected
I applied via Walk-in and was interviewed in Apr 2024. There were 2 interview rounds.
First round of the interview is assessment round where they gives a topic we have to write a paragraph on that topic
(2 Questions)
- Q1. After completing first round of interview successfully the second round would be face to face where they only check your communication
- Q2. All about your resume and what your answer for previous question
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Roshni Rida
I applied via Naukri.com and was interviewed in Jul 2024. There was 1 interview round.
(2 Questions)
- Q1. About qualification
- Q2. About experience
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I applied via Company Website and was interviewed in May 2024. There were 2 interview rounds.
How u get to work to this company & our work performance to get hire posting & good computer skills good communication skills good English knowledge or tamil knowledge
About working discussion how to work to more improvement
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I applied via Company Website and was interviewed in Jan 2024. There were 3 interview rounds.
(1 Question)
- Q1. Communication skills
(1 Question)
- Q1. Grammatical part
(1 Question)
- Q1. Company promises
I applied via Walk-in
(1 Question)
- Q1. Denail management Medical billing
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(2 Questions)
- Q1. Tell me about your self
- Ans.
I am a dedicated and empathetic customer care executive with a passion for helping customers resolve their issues.
I have over 5 years of experience in customer service roles
I am skilled in active listening and problem-solving
I have a track record of exceeding customer satisfaction goals
I am proficient in using CRM systems and handling high call volumes
- Q2. Who was your ideal person
- Ans.
My ideal person is someone who is empathetic, patient, and a good listener.
Empathetic - able to understand and share the feelings of others
Patient - able to remain calm and composed in challenging situations
Good listener - attentive and responsive to the needs of others
Example: A mentor who guided me through difficult times with compassion and wisdom
I applied via Walk-in and was interviewed in May 2024. There was 1 interview round.
(2 Questions)
- Q1. What is a web browser ?
- Ans.
A web browser is a software application used to access information on the World Wide Web.
Allows users to view websites and web pages
Interprets HTML, CSS, and JavaScript to display content
Common examples include Google Chrome, Mozilla Firefox, and Safari
- Q2. What is a html?
- Ans.
HTML stands for Hypertext Markup Language, used for creating and structuring web pages.
HTML is a markup language used to create the structure of web pages.
It consists of elements enclosed in tags, such as <html>, <head>, <title>, <body>.
Attributes can be added to elements to provide additional information.
HTML is used in conjunction with CSS and JavaScript to create interactive web pages.
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based on 2 reviews
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