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Hexaware Technologies Customer Support Executive Interview Questions and Answers

Updated 19 Jul 2024

Hexaware Technologies Customer Support Executive Interview Experiences

4 interviews found

Interview experience
3
Average
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed in Jan 2024. There were 2 interview rounds.

Round 1 - HR 

(2 Questions)

  • Q1. Tell me about yourself
  • Q2. Education and experience
Round 2 - Behavioral 

(1 Question)

  • Q1. Any random topic

Interview Preparation Tips

Interview preparation tips for other job seekers - Just be patient with the waiting time. If you have good communication skills, it is enough.
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - Technical 

(3 Questions)

  • Q1. Explain about the infrastructure,Admin and Management.
  • Q2. Tell something about your institution and day today activity.
  • Q3. What is the Progress Report on Daily Basis and Updates.
  • Ans. 

    Daily progress reports and updates are essential for effective customer support.

    • Daily progress reports should include a summary of the previous day's activities and any outstanding issues.

    • Updates should be provided regularly to keep customers informed of any changes or developments.

    • Reports and updates should be clear, concise, and easy to understand.

    • Examples of updates include status updates on ongoing issues, new prod...

  • Answered by AI
Round 3 - Technical 

(2 Questions)

  • Q1. Explain the benefits of the educational institutions
  • Ans. 

    Educational institutions provide numerous benefits to individuals and society as a whole.

    • Educational institutions equip individuals with knowledge and skills necessary for personal and professional growth.

    • They provide opportunities for socialization and networking.

    • Educational institutions contribute to the development of a skilled workforce, which in turn boosts the economy.

    • They promote research and innovation, leading...

  • Answered by AI
  • Q2. Explain the beautiful timein your institution.
  • Ans. 

    The most beautiful time in my institution was during the annual cultural fest.

    • The entire campus was decorated with colorful lights and vibrant decorations.

    • Students from different departments came together to showcase their talents in various competitions.

    • There were dance performances, music concerts, and even a fashion show.

    • The atmosphere was filled with excitement and enthusiasm.

    • It was a great opportunity for students...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Be sincerely and dedication to wards your work.Carey resume and do Certification, Explain in detail.

Customer Support Executive Interview Questions Asked at Other Companies

Q1. Understanding customer problems,whT i know about BPO nd how they ... read more
Q2. If customer is angry how can you make him understand
Q3. Customer satisfaction how can you provide.
Q4. Do you have aadhaar card with phone number linked with it?
Q5. 1.what is customer support?
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed in Oct 2023. There was 1 interview round.

Round 1 - One-on-one 

(1 Question)

  • Q1. Tell me about urself

Interview Preparation Tips

Interview preparation tips for other job seekers - Make it last option

I applied via Campus Placement and was interviewed in Apr 2022. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - One-on-one 

(3 Questions)

  • Q1. Introduce yourself ,here the interviewer asked me to introduce myself where more question were base on what i said in my introduction
  • Q2. Asked about my hobby ,i said reading therefore they asked fav book ,author name ,publication and one motivation you get after reading the book
  • Q3. They were mostly checking my English since i am in my final year so they asked for my subject which i am studying currently.
Round 3 - HR 

(2 Questions)

  • Q1. Introduce yourself again same question .
  • Q2. We discussed joining date ,availability and are you willing to relocate to new area
Round 4 - conversational /versant round 

(1 Question)

  • Q1. Machine enable test ,done on versant app where most question are vocabulary related others are what if type question where a situation is given and you have to answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Do not hesitate ,even if you don't know think and answer something

Hexaware Technologies interview questions for designations

 Customer Support Associate

 (1)

 Customer Care Executive

 (7)

 Customer Service Executive

 (3)

 Senior Customer Executive

 (1)

 Senior Customer Service Executive

 (3)

 Customer Service Associate

 (1)

 Customer Service Representative

 (1)

 Technical Support Associate

 (1)

Customer Support Executive Jobs at Hexaware Technologies

View all

Interview questions from similar companies

I applied via Referral and was interviewed before Oct 2020. There was 1 interview round.

Interview Questionnaire 

4 Questions

  • Q1. I have been asked about what do u understand by accounts payable ?
  • Ans. 

    Accounts payable refers to the money a company owes to its vendors or suppliers for goods or services received.

    • Accounts payable is a liability on the balance sheet.

    • It is recorded when a company receives an invoice from a vendor or supplier.

    • Payment terms are negotiated between the company and the vendor, such as net 30 or net 60.

    • Examples of accounts payable include rent, utilities, and inventory purchases.

    • Accounts payab...

  • Answered by AI
  • Q2. Definition of accounting
  • Ans. 

    Accounting is the process of recording, classifying, and summarizing financial transactions to provide information that is useful in making business decisions.

    • Accounting involves recording financial transactions such as sales, purchases, and payments.

    • It also involves classifying these transactions into categories such as assets, liabilities, and equity.

    • Finally, accounting involves summarizing this information in financ...

  • Answered by AI
  • Q3. What is a credit note and debit note
  • Ans. 

    A credit note is a document issued by a seller to a buyer, indicating that a refund or credit has been made to the buyer's account. A debit note is a document issued by a seller to a buyer, indicating that a debit has been made to the buyer's account.

    • A credit note is issued when a seller owes money to a buyer, such as when a product is returned or a discount is given.

    • A debit note is issued when a buyer owes money to a ...

  • Answered by AI
  • Q4. Learn some journal entries as well if u are looking for AP or AR profiles

Interview Preparation Tips

Interview preparation tips for other job seekers - It was good but salary is worst here they won't give u more then 1,60k as a fresher and not more then 2.5k If u r experienced
Worst company

I applied via Naukri.com and was interviewed before May 2020. There were 5 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. They asked about IND AS 115 & 116 and whatever is there in resume.

Interview Preparation Tips

Interview preparation tips for other job seekers - Your introduction is very important. The more elaborative introduction you will give, the more confident you will look to the interviewer. Your introduction can cover your complete resume, whatever you did in your last job/articleship/internship, wherever you represented your school, academic qualification, etc.. They basically evaluate your communication skill and how much you are comfortable working in corporate environment and also, if you are comfortable in relocating yourself. All the very best.

I applied via Referral and was interviewed before Nov 2021. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - Group Discussion 

Introduction initiated by 3 people. 2 people starts technical discussion. 1 started managerial discussion

Round 3 - HR 

(2 Questions)

  • Q1. Normal HR questions. Why to leave current company? Etc why wipro? Salary negotiation
  • Q2. Why join wipro and not other?

Interview Preparation Tips

Interview preparation tips for other job seekers - Be ready for all your answers on resume. Dont fake resume.

I applied via Naukri.com and was interviewed in Nov 2019. There were 4 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. It was all related to my field that is datacenter

Interview Preparation Tips

Interview preparation tips for other job seekers - The first round was the telephonic one which was all about technical and further clearing the round was asked for face to face interview with the manager where the further general questions were asked about the family background ad then further more into depth of technical knowledge Related to my field and then after clearing the round there was another interview with general manager And then further HR round

I applied via Recruitment Consultant and was interviewed before Feb 2020. There were 3 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. About work experience in tge past...comm skills as well

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident and know your skills and explain well..less grammer error advice

I applied via Campus Placement and was interviewed in Dec 2020. There was 1 interview round.

Interview Questionnaire 

2 Questions

  • Q1. Ind as115
  • Q2. Deferred tax asset

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident and you willbe auto confident when you technical is strong so prepare daily
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Hexaware Technologies Interview FAQs

How many rounds are there in Hexaware Technologies Customer Support Executive interview?
Hexaware Technologies interview process usually has 2-3 rounds. The most common rounds in the Hexaware Technologies interview process are Resume Shortlist, One-on-one Round and HR.
How to prepare for Hexaware Technologies Customer Support Executive interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Hexaware Technologies. The most common topics and skills that interviewers at Hexaware Technologies expect are inbound voice process, Customer Service, International Voice Process, Bpo Voice and customer support.
What are the top questions asked in Hexaware Technologies Customer Support Executive interview?

Some of the top questions asked at the Hexaware Technologies Customer Support Executive interview -

  1. What is the Progress Report on Daily Basis and Updat...read more
  2. Explain the benefits of the educational instituti...read more
  3. they were mostly checking my English since i am in my final year so they asked...read more

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Hexaware Technologies Customer Support Executive Interview Process

based on 6 interviews

Interview experience

4.2
  
Good
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Hexaware Technologies Customer Support Executive Salary
based on 168 salaries
₹1 L/yr - ₹4.5 L/yr
15% less than the average Customer Support Executive Salary in India
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Hexaware Technologies Customer Support Executive Reviews and Ratings

based on 34 reviews

3.3/5

Rating in categories

3.4

Skill development

3.1

Work-life balance

3.1

Salary

3.2

Job security

3.4

Company culture

2.8

Promotions

3.2

Work satisfaction

Explore 34 Reviews and Ratings
Customer Support Executive

Thane,

Navi Mumbai

+1

1-3 Yrs

₹ 3-4.5 LPA

Customer Support Executive

Navi Mumbai

0-2 Yrs

₹ 2-2.75 LPA

Customer Support Executive - Domestic Voice

Chennai

0-4 Yrs

₹ 2.25-3.75 LPA

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