CGS Customer Service Associate Interview Questions and Answers

Customer support is a service provided by a company to assist customers with inquiries, issues, and complaints.

• Customer support involves addressing customer inquiries, issues, and complaints in a timely and professional manner.

• It includes providing information about products or services, troubleshooting technical problems, and resolving billing disputes.

• Customer support can be offered through various channels such as p...read more

I recently watched the movie 'The Shawshank Redemption'.

• Directed by Frank Darabont

• Based on a novella by Stephen King

• Considered one of the greatest films of all time

The movie is a science fiction thriller about a group of astronauts who go on a mission to investigate a mysterious signal from an alien planet.

• A group of astronauts embark on a dangerous mission to explore an alien planet

• They encounter strange and terrifying creatures on the planet

• The crew must navigate through various challenges to uncover the truth behind the mysterious signal

• The movie explores themes of isolation,

I would address the performance issues with the two team members individually and provide support and guidance to help them improve.

• Have one-on-one meetings with each team member to discuss their performance and any challenges they may be facing

• Provide additional training or resources to help them improve

• Set clear expectations and goals for each team member

• Monitor their progress and provide regular feedback

• Consider rea

I prefer new technologies as they often offer improved efficiency and capabilities.

• New technologies often provide better efficiency and capabilities

• Staying in old technology may lead to falling behind competitors

• Adopting new technologies can enhance customer experience and satisfaction

I would listen to their concerns, empathize with them, apologize for any inconvenience, and work towards finding a solution to their problem.

• Listen actively to understand their concerns

• Empathize with their situation and show understanding

• Apologize for any inconvenience caused

• Work towards finding a solution to their problem

• Stay calm and professional throughout the interaction

I am a dedicated and experienced customer support executive with a passion for helping customers resolve their issues.

• I have over 5 years of experience in customer support roles

• I am skilled in handling customer inquiries and providing solutions in a timely manner

• I have a strong understanding of product knowledge and troubleshooting techniques

• I am proficient in using CRM systems and other customer support tools

• I have re...read more

Experienced customer support executive with strong communication skills and problem-solving abilities.

• Started as a customer support representative and quickly promoted to team lead for exceptional performance

• Managed a team of 10 support agents, providing training and guidance to ensure high customer satisfaction

• Implemented new customer support strategies that reduced response time by 30%

• Received multiple awards for out

Listen actively, stay calm, empathize, find a solution, follow up

• Listen actively to understand the customer's issue

• Stay calm and composed, avoid getting defensive

• Empathize with the customer's frustration

• Find a solution that satisfies the customer's needs

• Follow up to ensure the issue is resolved to the customer's satisfaction