CGS Customer Service Associate Interview Questions and Answers

Versant Pearson test

Q1. Tell me about yourself
Ans. 
I am a dedicated and experienced customer service professional with a strong focus on providing exceptional support to customers.
• I have over 5 years of experience in customer service roles

• I am skilled in handling customer inquiries and resolving issues efficiently

• I have a proven track record of exceeding customer satisfaction goals

• I am a strong communicator and problem-solver

• I am proficient in using CRM systems and oth
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Q2. Why do you want to join Accenture
Ans. 
I want to join Accenture because of its reputation for innovation and commitment to employee growth.
• I am impressed by Accenture's track record of delivering cutting-edge solutions to clients.

• I am excited about the opportunity to work with a diverse and talented team at Accenture.

• I believe that Accenture's focus on continuous learning and development aligns with my career goals.

• I am drawn to Accenture's culture of colla
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Q3. What does customer service means to you
Ans. 
Customer service means providing assistance and support to customers to ensure their satisfaction and loyalty.
• Customer service involves actively listening to customers' needs and concerns

• It requires empathy and understanding to effectively address customer issues

• Providing timely and accurate information to customers is essential

• Going above and beyond to exceed customer expectations can lead to customer loyalty

• Resolving...read more
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Q4. Let us play a scenario I'm a customer calling you with complains regarding the latest purchase and I'm unsatisfied and want to return it.
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Q1. Discuss about any topic for 5 mins.
Ans. 
The impact of social media on mental health
• Introduction to social media and its prevalence in society

• Discuss the potential negative effects on mental health such as increased anxiety and depression

• Explore the role of cyberbullying and comparison on social media platforms

• Highlight the importance of setting boundaries and practicing self-care while using social media

• Provide tips for maintaining a healthy relationship wit
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Q2. Introduction about yourself
Ans. 
Experienced customer service professional with strong communication skills and a passion for helping others.
• Over 5 years of experience in customer service roles

• Excellent communication skills, both written and verbal

• Strong problem-solving abilities

• Passionate about providing top-notch service to customers

• Ability to remain calm and professional in challenging situations
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All about appititube and customer service based questions like how would you deal with the customers.

Q1. All about your personal details?
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Q2. Why sutherland?
Ans. 
Sutherland offers a supportive work environment, opportunities for growth, and a strong focus on customer satisfaction.
• Sutherland provides extensive training and development programs for employees.

• The company values diversity and inclusion in the workplace.

• Sutherland has a reputation for excellent customer service and innovative solutions.

• The company offers competitive benefits and opportunities for career advancement.
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Q1. Tell me about your self
Ans. 
I am a dedicated and experienced customer service professional with a passion for helping others.
• I have over 5 years of experience in customer service roles

• I am skilled in handling customer inquiries and resolving issues efficiently

• I am a strong communicator and problem-solver

• I am committed to providing excellent service and building positive relationships with customers
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Q2. Tell about our company?
Ans. 
Our company is a leading provider of customer service solutions in the retail industry.
• Founded in 2005

• Headquartered in New York City

• Specializes in providing personalized customer service experiences

• Works with top retail brands such as Macy's and Nordstrom
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General Questions regarding your experience in customer support

Q1. Introduction What is your Memorable day Speak something about your college days in hindi Are you comfortable with night shift What is your salary expectation.
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Q1. Verbal questions Communication skills testing
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Q1. Who is the father of chemistry
Ans. 
The father of chemistry is considered to be Antoine Lavoisier, a French chemist known for his work on the conservation of mass in chemical reactions.
• Antoine Lavoisier is often referred to as the father of modern chemistry due to his significant contributions to the field.

• He is known for establishing the law of conservation of mass, which states that matter cannot be created or destroyed in a chemical reaction.

• Lavoisier...read more
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Q2. Where was the sunlight fallen for one time
Ans. 
The sunlight fell for one time in the morning when it first broke through the clouds.
• The sunlight fell for one time in a secluded forest clearing.

• The sunlight fell for one time on a dew-covered meadow.

• The sunlight fell for one time on a mountaintop at sunrise.
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An exam used to determine an individual skills

Walk through your solution by hand with in example input

Q1. Provide your name, educational background, relevant work experience,key skills and strengths
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Q2. Golla Lakshmi Prasanna
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Q3. Degree BSC computer science
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Q4. It is important criminal record on checks on fresher
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Q5. Self introduction
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Q6. Role model In your life
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Q1. Self introduction
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Q2. Experience and com skills
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