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Cognizant
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Cognizant Customer Support Executive Interview Questions and Answers
Cognizant Customer Support Executive Interview Experiences
5 interviews found
Anonymous
Selected
(5 Questions)
- Q1. Tell me about your self.
- Q2. Why want to join this job.
- Ans.
I want to join this job because, I want to grow my career and enhance my skile and being a self independent
- Q3. What is your weakness and strength?
- Ans.
My strengthis my ability to stay organised and mange multiple tasks at once I have the projects dwon into smaller tasks and finding efficient ways to complete them and My weakness is that I something take too long finish tasks, but I am working on it.
- Q4. What are your career goals?
- Q5. Tell me about your family background
- Ans.
A about my family background I have four members in my family including me my father is a farmer, my mother is a house wife also and my sister pursuing graduation
I applied via Naukri.com and was interviewed in Jun 2023. There were 3 interview rounds.
(2 Questions)
- Q1. Why should we hire you?
- Q2. What is customer support?
- Ans.
Customer support is a service provided by a company to assist customers with inquiries, issues, and complaints.
Customer support involves addressing customer inquiries, issues, and complaints in a timely and professional manner.
It includes providing information about products or services, troubleshooting technical problems, and resolving billing disputes.
Customer support can be offered through various channels such as p...
(2 Questions)
- Q1. Introduce yourself ?
- Q2. Which is your dream company?
I applied via Job Fair and was interviewed in Aug 2023. There were 3 interview rounds.
About dream job. And communication skills...
(1 Question)
- Q1. What is your dream job
What people are saying about Cognizant
G Radhakrishna
I applied via Walk-in
(1 Question)
- Q1. Tell me about your self Why should I hire you Why are you looking for a job What are you salary expectation What are you weaknesses or strengths
Interview Preparation Tips
Cognizant interview questions for designations
It was easy if you study well means you can easily pass the test.
(2 Questions)
- Q1. Hr interviewer was very rude for me while i am attending, this is the major drawback? 2.basic core questions?
- Q2. Tell me about yourself?
Interview Preparation Tips
Interview questions from similar companies
I applied via Naukri.com and was interviewed in Jun 2024. There were 2 interview rounds.
(2 Questions)
- Q1. Tell me something about yourself?
- Ans.
I am a dedicated and empathetic customer support executive with 5 years of experience in resolving customer issues and providing excellent service.
5 years of experience in customer support
Skilled in resolving customer issues
Strong communication and problem-solving skills
Empathetic and patient when dealing with customers
- Q2. Why did you applied for this job?
- Ans.
I applied for this job because of my passion for helping customers and resolving their issues.
Passion for customer service
Enjoy problem-solving
Previous experience in customer support roles
(2 Questions)
- Q1. As you are from technical background why you want to join a BPO?
- Ans.
I believe my technical background will complement my customer support skills, allowing me to provide more efficient and effective solutions to customers.
My technical background gives me a strong foundation in problem-solving and analytical skills, which are essential in customer support roles.
I am passionate about helping people and enjoy interacting with customers, making me well-suited for a customer support role.
Wor...
- Q2. How will handle this situation when a customer is angry and using cuss words?
- Ans.
Stay calm, listen actively, empathize, apologize, offer solutions, and escalate if necessary.
Remain calm and composed
Listen actively to the customer's concerns
Empathize with the customer's frustration
Apologize for any inconvenience caused
Offer solutions to address the customer's issue
If unable to resolve, escalate the matter to a supervisor
Interview Preparation Tips
Selected
I applied via Naukri.com and was interviewed in Sep 2024. There was 1 interview round.
(2 Questions)
- Q1. Java basics questions
- Q2. Sql basics questions
Interview Preparation Tips
Selected
I applied via Recruitment Consulltant and was interviewed in Mar 2024. There were 2 interview rounds.
English grammar, voice versent, story retelling
(2 Questions)
- Q1. Previous company job responsibilities
- Q2. If customer is adamant how to convince the customer
- Ans.
Listen to the customer, empathize with their concerns, provide solutions and options, and maintain a positive attitude.
Listen actively to understand the customer's perspective
Empathize with the customer's concerns and show understanding
Provide options and solutions that address the customer's needs
Maintain a positive and professional attitude throughout the interaction
Seek feedback and ensure the customer feels heard a
Interview Preparation Tips
Selected
I applied via Referral and was interviewed in Feb 2024. There were 2 interview rounds.
(2 Questions)
- Q1. Self introduction
- Q2. Speak on a certain topic
- Ans.
The importance of effective communication in customer support
Effective communication builds trust with customers
Active listening is crucial to understand customer needs
Clear and concise responses help resolve issues efficiently
Empathy and patience are key in handling difficult situations
Using positive language can improve customer satisfaction
Providing timely updates and follow-ups shows commitment to resolving issues
(2 Questions)
- Q1. Self introduction
- Q2. What do you know about the role
Interview Preparation Tips
Selected
I applied via Job Portal and was interviewed in May 2024. There were 3 interview rounds.
Speak about any of your interested for 2 minutes
(1 Question)
- Q1. Questions from CV
(1 Question)
- Q1. Salary Discussion
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Cognizant Customer Support Executive Interview Process
based on 8 interviews
1 Interview rounds
- Resume Shortlist Round
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Cognizant Customer Support Executive Reviews and Ratings
based on 18 reviews
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