Cognizant Customer Support Executive Interview Questions and Answers

Q1. Tell me about your self.
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Q2. Why want to join this job.
Ans. 
I am passionate about helping customers and resolving their issues efficiently.
• I have strong communication skills and enjoy interacting with people.

• I am patient and empathetic, which helps me understand and address customer concerns.

• I have previous experience in customer service roles, where I have successfully handled challenging situations.

• I am eager to learn and grow in a dynamic customer support environment.
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Q3. What is your weakness and strength?
Ans. 
My weakness is overthinking, but my strength is attention to detail.
• Weakness: tend to overthink situations and scenarios

• Strength: strong attention to detail, ensuring accuracy in tasks

• Example: I sometimes spend too much time analyzing a problem before taking action, but this also helps me catch small errors that others might overlook
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Q4. What are your career goals?
Ans. 
My career goal is to continuously improve my customer support skills and eventually move into a leadership role within the company.
• Continuously improve customer support skills through training and feedback

• Work towards taking on more responsibilities and projects within the customer support team

• Eventually aim to move into a leadership role within the company, such as a Customer Support Manager
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Q5. Tell me about your family background
Ans. 
I come from a close-knit family with a diverse background.
• My parents are both professionals in different fields.

• I have two siblings, one older and one younger.

• We often gather for family dinners and celebrations.

• My family has always been supportive of my career choices.
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Q1. Why should we hire you?
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Q2. What is customer support?
Ans. 
Customer support is a service provided by a company to assist customers with inquiries, issues, and complaints.
• Customer support involves addressing customer inquiries, issues, and complaints in a timely and professional manner.

• It includes providing information about products or services, troubleshooting technical problems, and resolving billing disputes.

• Customer support can be offered through various channels such as p...read more
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Q1. Introduce yourself ?
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Q2. Which is your dream company?
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About dream job. And communication skills...

Q1. What is your dream job
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Q1. Tell me about your self Why should I hire you Why are you looking for a job What are you salary expectation What are you weaknesses or strengths
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