Accenture Customer Support Executive Interview Questions, Process, and Tips

It was bad, its terrible company

Q1. Worst company and worst HR
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Q1. Most fake company and fake, horrible interview experience
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Most third class job

Q1. Waste of time, horrible
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Q1. How can you handle customer who angry
Ans. 
Listen to their concerns, empathize with them, offer solutions, and follow up to ensure satisfaction.
• Listen actively to understand their concerns

• Empathize with their emotions and show understanding

• Apologize for any inconvenience caused

• Offer solutions to address their issues

• Follow up to ensure their satisfaction
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Q2. How can you handle and escalation call
Ans. 
Handle escalation calls by remaining calm, listening actively, empathizing with the customer, offering solutions, and escalating to a supervisor if necessary.
• Remain calm and composed throughout the call

• Listen actively to the customer's concerns and show empathy

• Offer solutions or alternatives to address the issue

• If unable to resolve, escalate the call to a supervisor or higher authority

• Follow up with the customer to ens
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Q1. Self introduction
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Q2. Speak on a certain topic
Ans. 
The importance of effective communication in customer support
• Effective communication builds trust with customers

• Active listening is crucial to understand customer needs

• Clear and concise responses help resolve issues efficiently

• Empathy and patience are key in handling difficult situations

• Using positive language can improve customer satisfaction

• Providing timely updates and follow-ups shows commitment to resolving issues
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Q1. Self introduction
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Q2. What do you know about the role
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Q1. Explain gap in your resume
Ans. But gap details should be asked after asking previous experiance details.
Answered by VIJAY KANSE
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Q1. Explain your previous roles and responsiblities
Ans. Explained detailed roles of previous companies
Answered by VIJAY KANSE
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