Capgemini Customer Support Executive Interview Questions and Answers

Q1. Introduction about yourself
Ans. 
I am a dedicated and experienced customer support executive with a passion for helping customers resolve their issues.
• I have over 5 years of experience in customer support roles

• I am skilled in handling customer inquiries and providing solutions in a timely manner

• I have a strong understanding of product knowledge and troubleshooting techniques

• I am proficient in using CRM systems and other customer support tools

• I have re...read more
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Q2. Previous experience related
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Q1. Previous experience related
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Q2. About yourself and previous work related
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It was bad, its terrible company

Q1. Worst company and worst HR
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Q1. Most fake company and fake, horrible interview experience
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Most third class job

Q1. Waste of time, horrible
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Q1. Tell me something about yourself?
Ans. 
I am a dedicated and empathetic customer support executive with 5 years of experience in resolving customer issues and providing excellent service.
• 5 years of experience in customer support

• Skilled in resolving customer issues

• Strong communication and problem-solving skills

• Empathetic and patient when dealing with customers
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Q2. Why did you applied for this job?
Ans. 
I applied for this job because of my passion for helping customers and resolving their issues.
• Passion for customer service

• Enjoy problem-solving

• Previous experience in customer support roles
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Q1. As you are from technical background why you want to join a BPO?
Ans. 
I believe my technical background will complement my customer support skills, allowing me to provide more efficient and effective solutions to customers.
• My technical background gives me a strong foundation in problem-solving and analytical skills, which are essential in customer support roles.

• I am passionate about helping people and enjoy interacting with customers, making me well-suited for a customer support role.

• Wor...read more
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Q2. How will handle this situation when a customer is angry and using cuss words?
Ans. 
Stay calm, listen actively, empathize, apologize, offer solutions, and escalate if necessary.
• Remain calm and composed

• Listen actively to the customer's concerns

• Empathize with the customer's frustration

• Apologize for any inconvenience caused

• Offer solutions to address the customer's issue

• If unable to resolve, escalate the matter to a supervisor
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Q1. Java basics questions
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Q2. Sql basics questions
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English grammar, voice versent, story retelling

Q1. Previous company job responsibilities
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Q2. If customer is adamant how to convince the customer
Ans. 
Listen to the customer, empathize with their concerns, provide solutions and options, and maintain a positive attitude.
• Listen actively to understand the customer's perspective

• Empathize with the customer's concerns and show understanding

• Provide options and solutions that address the customer's needs

• Maintain a positive and professional attitude throughout the interaction

• Seek feedback and ensure the customer feels heard a
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Speak about any of your interested for 2 minutes

Q1. Questions from CV
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Q1. Salary Discussion
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Q1. Why should we hire you?
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Q2. What is customer support?
Ans. 
Customer support is a service provided by a company to assist customers with inquiries, issues, and complaints.
• Customer support involves addressing customer inquiries, issues, and complaints in a timely and professional manner.

• It includes providing information about products or services, troubleshooting technical problems, and resolving billing disputes.

• Customer support can be offered through various channels such as p...read more
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Q1. Introduce yourself ?
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Q2. Which is your dream company?
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