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TCS Customer Support Executive Interview Questions and Answers
TCS Customer Support Executive Interview Experiences
6 interviews found
Selected
I applied via Recruitment Consulltant and was interviewed in Mar 2024. There were 2 interview rounds.
English grammar, voice versent, story retelling
(2 Questions)
- Q1. Previous company job responsibilities
- Q2. If customer is adamant how to convince the customer
- Ans.
Listen to the customer, empathize with their concerns, provide solutions and options, and maintain a positive attitude.
Listen actively to understand the customer's perspective
Empathize with the customer's concerns and show understanding
Provide options and solutions that address the customer's needs
Maintain a positive and professional attitude throughout the interaction
Seek feedback and ensure the customer feels heard a
Interview Preparation Tips
I applied via Job Fair and was interviewed in Sep 2023. There were 2 interview rounds.
Maths and aptitudes , basic it questions
(1 Question)
- Q1. When will u join
Selected
I applied via Campus Placement and was interviewed before Nov 2023. There were 3 interview rounds.
Arthematic, Reasoning and English, Duration : 3 hours
(2 Questions)
- Q1. What are Arrays?
- Ans.
Arrays are a data structure that stores a collection of elements of the same data type in a contiguous memory location.
Arrays have a fixed size determined at the time of declaration.
Elements in an array are accessed using an index starting from 0.
Example: string[] names = {"Alice", "Bob", "Charlie"};
- Q2. Write a code on swapping
- Ans.
Code to swap two elements in an array
Create a temporary variable to store one of the elements
Assign the value of the first element to the second element
Assign the value of the temporary variable to the first element
(2 Questions)
- Q1. Are you willing to Relocate?
- Q2. What are your strengths and weakness
Skills evaluated in this interview
What people are saying about TCS
I applied via Company Website and was interviewed before Apr 2023. There was 1 interview round.
(1 Question)
- Q1. About work profile and current work environment
TCS interview questions for designations
Selected
I applied via Walk-in and was interviewed before Jan 2022. There were 4 interview rounds.
General aptitude test was conducted with 30 questions..
(1 Question)
- Q1. Typing test was conducted to see whether you are typing in 40 words per minute speed that too without making mistake..
(1 Question)
- Q1. Asked about myself, Any previous experience, Why i chose this job..
Interview Preparation Tips
Interview Questionnaire
1 Question
- Q1. They ask what you wrote in resume
Interview Preparation Tips
Interview questions from similar companies
Customer Support Executive Interview Questions & Answers
LTIMindtree
Anonymous
posted on 29 Dec 2024
Selected
I applied via Approached by Company and was interviewed in Nov 2024. There were 3 interview rounds.
It was a versant round from Pearson.
(1 Question)
- Q1. Manager asked basic questions related to CV. explained the job profile. checked the communication and stability.
(1 Question)
- Q1. Basic salary expectations
Interview Preparation Tips
Customer Support Executive Interview Questions & Answers
Tech Mahindra
Anonymous
posted on 3 Oct 2024
I applied via Walk-in and was interviewed in Sep 2024. There were 2 interview rounds.
(2 Questions)
- Q1. Introduce your self?
- Ans.
I am a dedicated and experienced Customer Support Executive with a strong background in resolving customer issues and providing exceptional service.
Over 5 years of experience in customer support roles
Skilled in resolving customer complaints and issues in a timely manner
Excellent communication and problem-solving skills
Proficient in using CRM systems and ticketing platforms
Received multiple awards for outstanding custom
- Q2. Tell me about your memorable day.
- Ans.
My memorable day was when I went on a spontaneous road trip with my friends to a beautiful beach town.
Woke up early and decided to go on a road trip
Enjoyed the scenic drive with good music and snacks
Reached the beach town and spent the day relaxing on the beach and exploring the town
Had a delicious seafood dinner at a local restaurant
Watched the sunset over the ocean before heading back home
(2 Questions)
- Q1. Explaine about E-Commerce?
- Ans.
E-commerce refers to buying and selling goods or services over the internet.
Online transactions
Digital payment methods
Virtual storefronts
Order fulfillment and delivery
Customer support and feedback
Examples: Amazon, eBay, Shopify
- Q2. Are you comfortable in night shift?
- Ans.
Yes, I am comfortable working in night shifts as I have prior experience and can adjust my schedule accordingly.
I have previous experience working night shifts and have adjusted my schedule accordingly.
I am a night owl and tend to be more productive during late hours.
I understand the importance of providing support round the clock and am willing to work in night shifts.
I have no issues with the night shift timings and
Interview Preparation Tips
Selected
(2 Questions)
- Q1. Introduction about yourself
- Ans.
I am a dedicated and experienced customer support executive with a passion for helping customers resolve their issues.
I have over 5 years of experience in customer support roles
I am skilled in handling customer inquiries and providing solutions in a timely manner
I have a strong understanding of product knowledge and troubleshooting techniques
I am proficient in using CRM systems and other customer support tools
I have re...
- Q2. Previous experience related
(2 Questions)
- Q1. Previous experience related
- Q2. About yourself and previous work related
Customer Support Executive Interview Questions & Answers
Accenture
Sharvari Kamble
posted on 10 Sep 2024
I applied via Recruitment Consulltant and was interviewed in Aug 2024. There were 5 interview rounds.
It was bad, its terrible company
(1 Question)
- Q1. Worst company and worst HR
(1 Question)
- Q1. Most fake company and fake, horrible interview experience
Most third class job
(1 Question)
- Q1. Waste of time, horrible
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TCS Customer Support Executive Interview Process
based on 4 interviews in last 1 year
1 Interview rounds
- Aptitude Test Round
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