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Infosys Customer Support Executive Interview Questions and Answers

Updated 7 Dec 2024

Infosys Customer Support Executive Interview Experiences

5 interviews found

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed in Sep 2024. There was 1 interview round.

Round 1 - Technical 

(2 Questions)

  • Q1. Java basics questions
  • Q2. Sql basics questions

Interview Preparation Tips

Interview preparation tips for other job seekers - it was good
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed in Nov 2024. There was 1 interview round.

Round 1 - HR 

(2 Questions)

  • Q1. Do you have a great Service
  • Q2. Why resignation your previous company

Interview Preparation Tips

Interview preparation tips for other job seekers - Very good experience

Customer Support Executive Interview Questions Asked at Other Companies

Q1. Understanding customer problems,whT i know about BPO nd how they ... read more
Q2. If customer is angry how can you make him understand
Q3. Customer satisfaction how can you provide.
Q4. Do you have aadhaar card with phone number linked with it?
Q5. 1.what is customer support?
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
-
Result
No response

I applied via Campus Placement

Round 1 - One-on-one 

(1 Question)

  • Q1. About the organisation..And work details
Round 2 - Coding Test 

Good infrastructure and nyc experience

I applied via Walk-in and was interviewed in Sep 2022. There was 1 interview round.

Round 1 - HR 

(2 Questions)

  • Q1. Tell me about yourself?
  • Q2. Whyy we need to hire you?

Interview Preparation Tips

Topics to prepare for Infosys Customer Support Executive interview:
  • My experience
Interview preparation tips for other job seekers - Need good communication skills and confidence with the talk

Infosys interview questions for designations

 Customer Support Associate

 (1)

 Customer Service Executive

 (9)

 Technical Support Executive

 (2)

 Senior Technology Support Executive

 (2)

 IT Support Executive

 (1)

 Customer Care

 (1)

 Technical Support

 (2)

 Support Engineer

 (1)

I applied via Recruitment Consultant and was interviewed in Aug 2021. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. Introduction, experience, work profile, comfortable in rotational shifts etc.
  • Ans. 

    I have experience in customer support, comfortable with rotational shifts.

    • I have worked as a Customer Support Executive for 3 years.

    • I have experience in handling customer queries and resolving issues.

    • I am comfortable working in rotational shifts and have done so in my previous job.

    • I have good communication and problem-solving skills.

    • I am familiar with using customer support software and tools.

    • I have received positive f

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - We should be confident while interview and give answer is n a polite way to interviewer whatever he asked.

Prepare your basic introduction and should be able to explain properly work experience if experienced. Take the time and answer the all questions accordingly.

Interview questions from similar companies

Interview experience
3
Average
Difficulty level
Moderate
Process Duration
-
Result
Selected Selected

I was interviewed in Jan 2025.

Round 1 - HR 

(2 Questions)

  • Q1. Introduce myself
  • Q2. Why you want to join
Round 2 - Technical 

(2 Questions)

  • Q1. Laptop and other technical check
  • Q2. WiFi and other equipment for work from home available or not
Round 3 - HR 

(1 Question)

  • Q1. Salary timing availability
Round 4 - Case Study 

Speak in two minutes on a topic

Round 5 - One-on-one 

(1 Question)

  • Q1. Topic discuss on online shopping
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
2-4 weeks
Result
Selected Selected

I was interviewed in Jan 2025.

Round 1 - Assignment 

Hai iam ns,ramakrishna i can compately in dipoma in final deee branch 2023 in dipoma promated

Round 2 - Technical 

(3 Questions)

  • Q1. I can when in this companey
  • Q2. When apprament letter
  • Ans. 

    The question seems to be asking about the timing of an appointment letter.

    • An appointment letter is typically sent out before a scheduled meeting or interview.

    • It is important to confirm the timing and details mentioned in the appointment letter.

    • If the appointment letter is not received on time, it is advisable to follow up with the sender.

  • Answered by AI
  • Q3. Monday i can jain in this companey

Interview Preparation Tips

Interview preparation tips for other job seekers - wipro companey i can apply in post custmar care extive thanku in hr
Interview experience
4
Good
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected
Round 1 - HR 

(5 Questions)

  • Q1. Tell me about your self.
  • Q2. Why want to join this job.
  • Ans. 

    I want to join this job because, I want to grow my career and enhance my skile and being a self independent

  • Answered Anonymously
  • Q3. What is your weakness and strength?
  • Ans. 

    My strengthis my ability to stay organised and mange multiple tasks at once I have the projects dwon into smaller tasks and finding efficient ways to complete them and My weakness is that I something take too long finish tasks, but I am working on it.

  • Answered Anonymously
  • Q4. What are your career goals?
  • Q5. Tell me about your family background
  • Ans. 

    A about my family background I have four members in my family including me my father is a farmer, my mother is a house wife also and my sister pursuing graduation

  • Answered Anonymously
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Approached by Company and was interviewed in Nov 2024. There were 3 interview rounds.

Round 1 - Aptitude Test 

It was a versant round from Pearson.

Round 2 - One-on-one 

(1 Question)

  • Q1. Manager asked basic questions related to CV. explained the job profile. checked the communication and stability.
Round 3 - HR 

(1 Question)

  • Q1. Basic salary expectations

Interview Preparation Tips

Interview preparation tips for other job seekers - Prepare well for Versant as this is the entry point for it.
Interview experience
1
Bad
Difficulty level
Hard
Process Duration
Less than 2 weeks
Result
No response

I applied via Recruitment Consulltant and was interviewed in Aug 2024. There were 5 interview rounds.

Round 1 - Coding Test 

It was bad, its terrible company

Round 2 - HR 

(1 Question)

  • Q1. Worst company and worst HR
Round 3 - Technical 

(1 Question)

  • Q1. Most fake company and fake, horrible interview experience
Round 4 - Group Discussion 

Most third class job

Round 5 - One-on-one 

(1 Question)

  • Q1. Waste of time, horrible

Infosys Interview FAQs

How many rounds are there in Infosys Customer Support Executive interview?
Infosys interview process usually has 1-2 rounds. The most common rounds in the Infosys interview process are HR, Resume Shortlist and One-on-one Round.
What are the top questions asked in Infosys Customer Support Executive interview?

Some of the top questions asked at the Infosys Customer Support Executive interview -

  1. Why resignation your previous comp...read more
  2. Do you have a great Serv...read more
  3. Java basics questi...read more

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Infosys Customer Support Executive Interview Process

based on 5 interviews

Interview experience

4.4
  
Good
View more
Join Infosys Creating the next opportunity for people, businesses & communities
Infosys Customer Support Executive Salary
based on 19 salaries
₹1.9 L/yr - ₹5.8 L/yr
11% more than the average Customer Support Executive Salary in India
View more details

Infosys Customer Support Executive Reviews and Ratings

based on 4 reviews

3.9/5

Rating in categories

4.9

Skill development

4.9

Work-life balance

4.9

Salary

5.0

Job security

4.9

Company culture

4.9

Promotions

4.9

Work satisfaction

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