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CGS

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3.6

based on 144 Reviews

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CGS Customer Support Executive Interview Questions and Answers

Updated 11 Apr 2024

CGS Customer Support Executive Interview Experiences

2 interviews found

Customer Support Executive Interview Questions & Answers

user image Anonymous

posted on 11 Apr 2024

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
No response

I applied via LinkedIn and was interviewed in Mar 2024. There was 1 interview round.

Round 1 - teams 

(1 Question)

  • Q1. Past experiences
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - prepare text in advence

Customer Support Executive Interview Questions & Answers

user image Abhi Jeremy

posted on 30 Mar 2023

Interview experience
1
Bad
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Not Selected

I was interviewed in Mar 2023.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(2 Questions)

  • Q1. Self introduction with confidence
    • Add your answer
  • Q2. Tell me about networking IT support
  • Ans. 

    Networking IT support involves providing technical assistance to users with network-related issues.

    • Diagnosing and resolving network connectivity issues

    • Configuring network devices such as routers and switches

    • Monitoring network performance and identifying potential issues

    • Providing remote support to users

    • Collaborating with other IT professionals to maintain network security

    • Training users on network best practices

    • Staying u...

    • Answered by AI
    Add your answer
Round 3 - Technical 

(1 Question)

  • Q1. Answer the questions for customer
    • Add your answer
Round 4 - One-on-one 

(1 Question)

  • Q1. How do you handle the customer with high temper
    • Add your answer
Round 5 - HR 

(1 Question)

  • Q1. Follow the instructions give me
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Joining immediately offer letter
Work permit for your life

Skills evaluated in this interview

Customer Support Executive Interview Questions Asked at Other Companies

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Q3. Customer satisfaction how can you provide.
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Q4. Do you have aadhaar card with phone number linked with it?
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asked in Tech Mahindra
Q5. 1.what is customer support?
View answers (25)
View All

Top trending discussions

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busybhindi
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TCS or Capgemini
I have got an offer of 34 LPA from TCS and Capgemini . I have 11 years of experience , Azure Developer. Can you please guide / suggest which company should I join . I am confused since both are offering the same CTC . TIA
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Interview questions from similar companies

Customer Support Executive Interview Questions & Answers

HCLTech user image Anonymous

posted on 16 Mar 2018

I applied via Naukri.com and was interviewed in Sep 2017. There were 6 interview rounds.

Interview Questionnaire 

3 Questions

  • Q1. VERSANT TEST(English language and voice test)
    • Add your answer
  • Q2. You will hear small sentences in English and are asked to repeat them, you would hear a small paragraph in English and would be asked some questions regarding the paragraph you've heard
    • Add your answer
  • Q3. Salary discussion
    • Add your answer

Interview Preparation Tips

Round: Resume Shortlist
Experience: Just asks to speak about our selves to test our English language skills

Round: Operations manager round
Experience: Normal questions about our experience and gives details about the process and estimates if we are fit their requirements

General Tips: Easy interview for any one with descent knowledge of English
Skills: Communication
Duration: <1 week

Customer Support Executive Interview Questions & Answers

Tech Mahindra user image Anonymous

posted on 22 Apr 2021

I applied via Referral and was interviewed in May 2020. There were 4 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. What did you do yesterday?
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - The intervier is understood me and they was asked me about myself, customer support role and related to any relevant topics

Customer Support Executive Interview Questions & Answers

Tech Mahindra user image Anonymous

posted on 17 Jan 2021

I applied via Walk-in and was interviewed before Jan 2020. There were 3 interview rounds.

Interview Questionnaire 

3 Questions

  • Q1. Group discussion
    • Add your answer
  • Q2. Operational round
    • Add your answer
  • Q3. HR and salary discussion
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Good

Customer Support Executive Interview Questions & Answers

Tech Mahindra user image Anonymous

posted on 8 Mar 2022

I was interviewed before Mar 2021.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(5 Questions)

  • Q1. Why should we hire you?
    • Add your answer
  • Q2. What are your strengths and weaknesses?
    • Add your answer
  • Q3. Share details of your previous job.
    • Add your answer
  • Q4. What is your family background?
    • Add your answer
  • Q5. Tell me about yourself.
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident, positive and be real

Customer Support Executive Interview Questions & Answers

Tech Mahindra user image Anonymous

posted on 19 Jun 2021

Interview Questionnaire 

1 Question

  • Q1. Self introduction, about our native special and college days etc
    • Add your answer

Customer Support Executive Interview Questions & Answers

Tech Mahindra user image Mo Imran Ansari

posted on 29 Nov 2020

I applied via Naukri.com and was interviewed in May 2021. There were 2 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. Tell about Yourself
  • Ans. 

    I am a customer-oriented individual with excellent communication skills and a passion for problem-solving.

    • I have experience in customer service roles, where I have honed my skills in active listening and conflict resolution.

    • I am a quick learner and can adapt to new technologies and processes easily.

    • I am a team player and enjoy collaborating with colleagues to achieve common goals.

    • I am committed to providing exceptional...

    • Answered by AI
    View 1 more answer
  • Q2. They can ask about your city, Education or can give you a random topic on which you will speak for 2-3 mins.
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - They just check your confidence level and how good you are in communication and also will check Hindi and English fluency

Customer Support Executive Interview Questions & Answers

Hexaware Technologies user image Anonymous

posted on 19 Jul 2024

Interview experience
3
Average
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed in Jan 2024. There were 2 interview rounds.

Round 1 - HR 

(2 Questions)

  • Q1. Tell me about yourself
    • Add your answer
  • Q2. Education and experience
    • Add your answer
Round 2 - Behavioral 

(1 Question)

  • Q1. Any random topic
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Just be patient with the waiting time. If you have good communication skills, it is enough.

Customer Support Executive Interview Questions & Answers

Hexaware Technologies user image Nayan Kawade

posted on 20 Apr 2024

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed in Oct 2023. There was 1 interview round.

Round 1 - One-on-one 

(1 Question)

  • Q1. Tell me about urself
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Make it last option
More about working at CGS

CGS Interview FAQs

How many rounds are there in CGS Customer Support Executive interview?
CGS interview process usually has 3 rounds. The most common rounds in the CGS interview process are HR, Resume Shortlist and Technical.
How to prepare for CGS Customer Support Executive interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at CGS. The most common topics and skills that interviewers at CGS expect are Spoken English and Verbal Communication.
What are the top questions asked in CGS Customer Support Executive interview?

Some of the top questions asked at the CGS Customer Support Executive interview -

  1. Tell me about networking IT supp...read more
  2. Answer the questions for custo...read more
  3. Follow the instructions give...read more

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Interview Questions for Popular Designations

CGS Customer Support Executive Interview Process

based on 2 interviews

Interview experience

2.5
  
Poor
View more

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CGS Customer Support Executive Salary
based on 8 salaries
₹2.4 L/yr - ₹2.6 L/yr
10% less than the average Customer Support Executive Salary in India
View more details
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