CGS Customer Support Executive Interview Questions and Answers

It was bad, its terrible company

Q1. Worst company and worst HR
Add your answer

Q1. Most fake company and fake, horrible interview experience
Add your answer

Most third class job

Q1. Waste of time, horrible
Add your answer

Q1. Tell me something about yourself?
Ans. 
I am a dedicated and empathetic customer support executive with 5 years of experience in resolving customer issues and providing excellent service.
• 5 years of experience in customer support

• Skilled in resolving customer issues

• Strong communication and problem-solving skills

• Empathetic and patient when dealing with customers
Answered by AI
Add your answer
Q2. Why did you applied for this job?
Ans. 
I applied for this job because of my passion for helping customers and resolving their issues.
• Passion for customer service

• Enjoy problem-solving

• Previous experience in customer support roles
Answered by AI
Add your answer

Q1. As you are from technical background why you want to join a BPO?
Ans. 
I believe my technical background will complement my customer support skills, allowing me to provide more efficient and effective solutions to customers.
• My technical background gives me a strong foundation in problem-solving and analytical skills, which are essential in customer support roles.

• I am passionate about helping people and enjoy interacting with customers, making me well-suited for a customer support role.

• Wor...read more
Answered by AI
Add your answer
Q2. How will handle this situation when a customer is angry and using cuss words?
Ans. 
Stay calm, listen actively, empathize, apologize, offer solutions, and escalate if necessary.
• Remain calm and composed

• Listen actively to the customer's concerns

• Empathize with the customer's frustration

• Apologize for any inconvenience caused

• Offer solutions to address the customer's issue

• If unable to resolve, escalate the matter to a supervisor
Answered by AI
Add your answer

Q1. Tell me about your self
Add your answer
Q2. What was the pervious work experience
Ans. 
I have 3 years of experience in customer support roles at various companies.
• Worked as a Customer Support Representative at Company X for 2 years

• Handled customer inquiries, resolved issues, and provided product information

• Managed a team of support agents at Company Y for 1 year
Answered by AI
Add your answer

Any topic did you speak about fluently

Q1. What Movie have you watched recently?
Ans. 
I recently watched the movie 'The Shawshank Redemption'.
• Directed by Frank Darabont

• Based on a novella by Stephen King

• Considered one of the greatest films of all time
Answered by AI
Add your answer
Q2. Looper, it is an English movie
Add your answer
Q3. Explain that movie?
Ans. 
The movie is a science fiction thriller about a group of astronauts who go on a mission to investigate a mysterious signal from an alien planet.
• A group of astronauts embark on a dangerous mission to explore an alien planet

• They encounter strange and terrifying creatures on the planet

• The crew must navigate through various challenges to uncover the truth behind the mysterious signal

• The movie explores themes of isolation,
Answered by AI
Add your answer
Q4. How would lead a team of 5, if two of them are not working well?
Ans. 
I would address the performance issues with the two team members individually and provide support and guidance to help them improve.
• Have one-on-one meetings with each team member to discuss their performance and any challenges they may be facing

• Provide additional training or resources to help them improve

• Set clear expectations and goals for each team member

• Monitor their progress and provide regular feedback

• Consider rea
Answered by AI
Add your answer
Q5. Would you prefer new technologies or staying in the old technology?
Ans. 
I prefer new technologies as they often offer improved efficiency and capabilities.
• New technologies often provide better efficiency and capabilities

• Staying in old technology may lead to falling behind competitors

• Adopting new technologies can enhance customer experience and satisfaction
Answered by AI
Add your answer

Q1. Why should we hire you?
Add your answer
Q2. What is customer support?
Ans. 
Customer support is a service provided by a company to assist customers with inquiries, issues, and complaints.
• Customer support involves addressing customer inquiries, issues, and complaints in a timely and professional manner.

• It includes providing information about products or services, troubleshooting technical problems, and resolving billing disputes.

• Customer support can be offered through various channels such as p...read more
Answered by AI
Add your answer

Q1. Introduce yourself ?
Add your answer
Q2. Which is your dream company?
Add your answer

Q1. Introduction and skills check
Add your answer
Q2. Job experience in next job
Add your answer
Q3. Skills check or all questions
Add your answer
Q4. Back office questions
Add your answer
Q5. Complete profile
Add your answer

Q1. Basic introduction and about self questions
Add your answer

Q1. Your point of view about this company
Add your answer