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Cognizant Technical Support Engineer Interview Questions and Answers

Updated 9 Aug 2024

Cognizant Technical Support Engineer Interview Experiences

6 interviews found

Interview experience
3
Average
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Technical 

(1 Question)

  • Q1. Tell about the oops ocncpets
  • Ans. 

    Object-oriented programming concepts focus on classes, objects, inheritance, encapsulation, and polymorphism.

    • Classes: Blueprint for creating objects with attributes and methods.

    • Objects: Instances of classes that contain data and behavior.

    • Inheritance: Allows a class to inherit attributes and methods from another class.

    • Encapsulation: Bundling data and methods that operate on the data into a single unit.

    • Polymorphism: Abil...

  • Answered by AI

I applied via Company Website and was interviewed in Aug 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Technical 

(1 Question)

  • Q1. What is a Firewall and ip binding
  • Ans. 

    A firewall is a network security system that monitors and controls incoming and outgoing network traffic based on predetermined security rules.

    • Firewalls can be hardware or software-based

    • They can be configured to block or allow traffic based on IP addresses, ports, protocols, and other criteria

    • Firewalls can also be used to create virtual private networks (VPNs) for secure remote access

    • IP binding is the process of associ...

  • Answered by AI
Round 3 - Aptitude Test 

I m best computer hadware and network troubleshooting team leader

Interview Preparation Tips

Topics to prepare for Cognizant Technical Support Engineer interview:
  • Networking
  • Computer Hardware
  • outlook 365
Interview preparation tips for other job seekers - SAP hana is a very important
company requirement

Skills evaluated in this interview

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Q5. How to release previous IP which assign to your device?

I applied via Campus Placement and was interviewed in Feb 2021. There were 3 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. 1.Introduce yourself. 2.Do you know the job roles? 3.Even though you are a mechanical engineer, why are you willing to take this role? 4.Why are you interested in IT sector? 5.You dont have any IT backgrou...

Interview Preparation Tips

Interview preparation tips for other job seekers - 1.Answer honestly.
2.Be confident.
3.Dont stutter.
4.Do not back question.
5.Stick to your choices/opinions. Don't keep agreeing with the interviewer.

Interview Questionnaire 

5 Questions

  • Q1. Tell me about your self ?
  • Q2. What is your higher qualifications?
  • Q3. How much experience you have regarding this designation ?
  • Q4. Are you immediate joiner ?
  • Q5. If no what's your grace period?

Interview Preparation Tips

Interview preparation tips for other job seekers - Speak in English

Cognizant interview questions for designations

 Technical Support

 (1)

 Technical Support Executive

 (1)

 Technical Support Representative

 (1)

 Senior Technical Support Executive

 (1)

 Support Engineer

 (1)

 Technical Engineer

 (1)

 Desktop Support Engineer

 (4)

 Production Support Engineer

 (1)

Interview Questionnaire 

1 Question

  • Q1. Tell me about yourself?
  • Ans. 

    I am a technical support engineer with experience in troubleshooting hardware and software issues.

    • Proficient in diagnosing and resolving technical issues

    • Skilled in providing excellent customer service

    • Experienced in working with various operating systems and software applications

    • Familiar with network protocols and configurations

    • Adept at communicating technical information to non-technical users

  • Answered by AI

Interview Preparation Tips

Round: Test
Experience: Before sharing my experience, i would like to say that that i had obsessed myself so much about cognizant that it placed a pressure bomb inside my head. i got invited for the interview.
So D-day arrived! I reached their office . No words can describe the environment they have created for themselves. Hats off Cognizant! The vibes coming out were positive, fun filled and attractive to a soon-going to be a graduate-counterculture-aspirant! I was asked to wait in the waiting room with other job aspirants. And that's when the time bomb started ticking inside my head! All aspirants were well dressed.Then i was called for the test. Overall it was too good experience i can say.
Tips: Practice as much as you can.Practice exam technique and try to become more familiar with the types of test you may face by completing practice questions.You should work quickly and accurately through the test. Don’t get stuck on any particular question.Treat aptitude tests like an interview: get a good night's sleep, plan your journey to the test site, and arrive on time and appropriately dressed. Listen to the instructions you are given and follow them precisely.Work swiftly and accurately through any test. Never be in a hurry. Stay calm and attempt the test.
Duration: 30mins minutes
Total Questions: 50

Round: Group Discussion
Experience: there were 6 of us. We were asked to introduce ourselves and quote one embarrassing moment from our respective lives. The moderators were two young ladies. The introduction went quite smoothly . Few of us were quoting their childhood moments which for me i guess depicts that you have been a flop show lately on the fun side. My topic for Group Discussion was "Views on Western culture and Indian culture". We were given 30 seconds to prepare before we shoot off and as soon as they directed us to start. Then the GD started and The discussion went on for 12-15 minutes. I held on to my view through out the GD and was pretty much confident.and thankfully i was shortlisted to the final round.
Tips: Be positive and prepare your thoughts well but do not be over-confident.Do not repeat a point, or be lengthy or irrelevant. Also intervene, if someone else is going on an irrelevant track.BE AS NATURAL AS POSSIBLE. Do not try to be someone you are not. Be yourself. In an attempt to be someone else, your opinions will not be portrayed.
GD evaluates how you can function as a part of a team. As a manager or as a member of an organization you will always be working in teams. Therefore how you interact in a team becomes an important criterion for your selection. So maintain good interactive skills.
Duration: 15mins minutes

Round: HR Interview
Experience: Now, i couldn't wait anymore, the bomb was racing in my head. I just wanted to go in and kill it before it blasts off. My patience was on test. At last, i was called! Tick tick tick... My body was shaking, my mouth had dried out and palms were sweating.. The pressure bomb had gone off! I was asked to introduce myself. he then introduced himself too, I told about my interests, my hobbies,and whatever was on mind.
He then asked me regarding my project of my final year and the technology used in it. I briefly gave him description of my project with a satisfactory answer. After that he gave me a task of anchoring. I was said to mimic as a TV anchor. It went well. and i was sent out for the results.

Finally after the interviews of all the students, we were given a break. They took the same and at around 11pm, all again gathered at the auditorium for the final result. Everyone was nervous regarding their selection. There was a lot of tension. Finally, they started announcing the names. I kept my fingers crossed and was continuously praying. After around 50 names, I heard my name. It was after that I felt relaxed. I thanked God and rushed out of auditorium to call my parents. They were so happy.
This was my first experience and I got selected. I was so elated. It was an ecstatic experience.

Tips: Always think that if u need this particular job then at the same time, organization is also looking for good candidate…During interview always focus on what all skill sets you will bring to organization. Once you are clear on Job Requirement, make a list of probable questions and their answers i.e. what all an interviewer can ask you.Always BE HONEST during interview..If u don’t know any answer just accept the same rather trying to give wrong answers…Besides knowledge, organizations give lot of importance to people who are honest in approach and also flexible in their approach.I hope these tips may help.

General Tips: Preparation is the key ingredient for interview success. Careful planning and preparation will make sure that your interview goes smoothly and will also help to calm your nerves!
Skill Tips: BE CONFIDENT about your goals. Then only you can achieve.
Skills: Hardwork, Honesty, punctuality, Ability To Cope Up With Stress, Time Management,
College Name: VRK Womens College of Engineering and Technology
Motivation: My motivation is my self-confidence and honesty.

Interview Preparation Tips

Round: Test
Experience: My experience for this test was Challenging and strenuous. Unlike every normal person even i was distress. Though I was prepared as per the requisite. Still there was feeling of nervousness all over my head.
Next morning, me many of my fellow mates we were preparing for the test and frankly i didn't knew what to study distinct that i was confident and attempted my test with conviction. The main important advice i can give is always be CONFIDENT in whatever your doing.
Tips: Before answering the question, think of a specific example of a past situation that answers the question given. Provide a clear but concise description of the situation, explain how you handled the situation, and describe the results. By focusing on one specific example, hopefully answer will be succinct and on topic.
Duration: 30 minutes
Total Questions: 30

General Tips: Ask yourself, “What’s the worst that could happen?” Too often, we place excess importance on potential problems. We all have a certain amount of energy so let’s apply it to creating extraordinary relationships, advancing our careers and meeting our goals INSTEAD of wasting that energy worrying. Take action on what you have control over and minimize risks for what you don’t. Then invest your energy wisely.
Skill Tips: Remember that you lose out on 100% of the opportunities that you never go for. To get what you want, ask for it. I fully believe that if I ask enough people for whatever I want, I can get it. This is not necessarily true and yet it’s a useful belief. As you think about your goals and what you are striving for, how effective would it be for you to believe that all the people out there want to help you if you only ask? Whether that is true or not in the “real world” does not matter. If you find that belief empowering, I invite you to adopt it as your own.
Skills: Hardwork, punctuality, ability to work in a team, Time Management, Ability To Cope Up With Stress, 1)communication
College Name: VRK Womens College of Engineering and Technology
Motivation: My motivation would be "Take a daily step outside our comfort zone".

Interview questions from similar companies

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Naukri.com and was interviewed in Nov 2024. There were 2 interview rounds.

Round 1 - Group Activity 

(2 Questions)

  • Q1. Advantage and disadvantage of smart phones
  • Ans. 

    Smartphones offer convenience and connectivity but can also lead to distractions and privacy concerns.

    • Advantage: Convenient access to information, communication, and entertainment

    • Advantage: Enhanced productivity with apps and tools

    • Disadvantage: Potential distractions from notifications and social media

    • Disadvantage: Privacy concerns with data collection and security risks

  • Answered by AI
  • Q2. Advantage and disadvantage of online education
  • Ans. 

    Online education offers flexibility but lacks in-person interaction.

    • Advantage: Flexibility to study at own pace and schedule.

    • Advantage: Access to a wide range of courses and resources from anywhere.

    • Disadvantage: Lack of in-person interaction with teachers and peers.

    • Disadvantage: Potential for distractions and lack of motivation without a structured environment.

    • Disadvantage: Limited hands-on learning experiences for cer

  • Answered by AI
Round 2 - HR 

(2 Questions)

  • Q1. Tell about yourself
  • Ans. 

    I am a dedicated Technical Support Engineer with 5 years of experience in troubleshooting hardware and software issues.

    • 5 years of experience in technical support

    • Proficient in troubleshooting hardware and software issues

    • Strong communication and problem-solving skills

  • Answered by AI
  • Q2. What makes you a suitable candidate for this position?
  • Ans. 

    I have a strong technical background, excellent problem-solving skills, and a passion for helping customers.

    • Extensive experience in troubleshooting technical issues

    • Strong knowledge of various operating systems and software applications

    • Excellent communication skills to effectively assist customers

    • Proven track record of resolving complex technical problems efficiently

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - It is easy to answer, but consider real-time scenarios.
Interview experience
3
Average
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
Not Selected

I applied via Job Portal and was interviewed in Oct 2024. There were 2 interview rounds.

Round 1 - Aptitude Test 

First Round was assessment test round, Which includes English + Cognitive questions

Round 2 - Technical 

(1 Question)

  • Q1. As I have completed aeronautical engineering. They asked me basic questions related to aeronautics. What are the primary part of the airplane?
Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Technical 

(2 Questions)

  • Q1. Python code snippets for different codes
  • Q2. SQL Queries on Joins
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
No response

I applied via Recruitment Consulltant and was interviewed in Aug 2024. There were 2 interview rounds.

Round 1 - Soft skill 

(2 Questions)

  • Q1. What is your Favorite movie ?
  • Ans. 

    My favorite movie is The Shawshank Redemption.

    • Directed by Frank Darabont

    • Based on a Stephen King novella

    • Set in a prison in Maine

    • Themes of hope, friendship, and redemption

    • Starring Tim Robbins and Morgan Freeman

  • Answered by AI
  • Q2. What is your Favorite colour?
  • Ans. 

    My favorite color is blue because it reminds me of the calming ocean and clear skies.

    • Blue is associated with calmness and tranquility

    • It symbolizes trust, loyalty, and confidence

    • Examples: navy blue, sky blue, royal blue

  • Answered by AI
Round 2 - Technical 

(2 Questions)

  • Q1. What is power draining?
  • Ans. 

    Power draining refers to the excessive consumption of power by a device or system, leading to decreased battery life or performance.

    • Power draining can occur due to background apps running constantly on a device.

    • Faulty hardware components can also contribute to power draining.

    • Settings such as high screen brightness or frequent data syncing can increase power draining.

    • Examples include a smartphone losing battery quickly ...

  • Answered by AI
  • Q2. What is VPN? When you use it?
  • Ans. 

    VPN stands for Virtual Private Network. It is used to create a secure connection over the internet, allowing users to access private networks remotely.

    • VPN encrypts data to ensure privacy and security

    • It allows users to access restricted websites or content

    • Commonly used for remote work, accessing company networks, and bypassing geo-restrictions

    • Examples include NordVPN, ExpressVPN, and Cisco AnyConnect

  • Answered by AI

Skills evaluated in this interview

Cognizant Interview FAQs

How many rounds are there in Cognizant Technical Support Engineer interview?
Cognizant interview process usually has 2 rounds. The most common rounds in the Cognizant interview process are Technical, Resume Shortlist and Aptitude Test.
How to prepare for Cognizant Technical Support Engineer interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Cognizant. The most common topics and skills that interviewers at Cognizant expect are Docker, GIT, Github, Software Development and Technical Support.
What are the top questions asked in Cognizant Technical Support Engineer interview?

Some of the top questions asked at the Cognizant Technical Support Engineer interview -

  1. what is a Firewall and ip bind...read more
  2. tell about the oops ocncp...read more

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Cognizant Technical Support Engineer Salary
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₹1.6 L/yr - ₹9.4 L/yr
8% more than the average Technical Support Engineer Salary in India
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3.7/5

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3.5

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3.3

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