CGS Voice Process Executive Interview Questions and Answers

Q1. Tell me something about yourself?
Ans. 
I am a dedicated and hardworking individual with a passion for customer service and communication.
• I have a Bachelor's degree in Communication Studies.

• I have previous experience working in customer service roles.

• I am proficient in handling customer queries and providing solutions.

• I am a good listener and have excellent communication skills.

• I am a team player and enjoy working in a fast-paced environment.
Answered by AI
Add your answer
Q2. What are you hobbies?
Ans. 
My hobbies include reading, painting, and hiking.
• Reading: I enjoy reading fiction novels and self-help books.

• Painting: I like to paint landscapes and abstract art in my free time.

• Hiking: I love exploring nature trails and challenging myself with new hikes.
Answered by AI
Add your answer

Q1. Why do you want to join genpact?
Ans. 
I want to join Genpact because of its reputation for providing excellent career growth opportunities and a positive work environment.
• Genpact is known for its strong focus on employee development and training programs.

• I am impressed by Genpact's commitment to innovation and technology in the outsourcing industry.

• I believe that working at Genpact will allow me to enhance my skills and contribute to the company's success.

• ...read more
Answered by AI
Add your answer
Q2. What your short and long term goals?
Ans. 
My short term goal is to enhance my communication skills and excel in my role as a Voice Process Executive. My long term goal is to progress into a leadership position within the company.
• Short term goal: Improve communication skills through training and practice

• Short term goal: Meet or exceed performance targets consistently

• Long term goal: Develop leadership qualities by taking on additional responsibilities

• Long term g...read more
Answered by AI
Add your answer

Q1. What is your favourite hobby?
Ans. 
My favourite hobby is painting. I find it relaxing and therapeutic.
• I enjoy experimenting with different painting techniques and styles

• I often paint landscapes and abstract art

• Painting allows me to express my creativity and emotions

• I attend painting workshops to learn new skills and techniques
Answered by AI
Add your answer
Q2. How does a bank generates revenue?
Ans. 
Banks generate revenue through various sources such as interest on loans, fees for services, investment income, and trading activities.
• Interest on loans: Banks earn revenue by charging interest on loans provided to customers.

• Fees for services: Banks charge fees for services such as account maintenance, ATM usage, and wire transfers.

• Investment income: Banks generate revenue through investments in securities, bonds, and ...read more
Answered by AI
Add your answer

Q1. Why you want to do Voice process job
Ans. 
I enjoy interacting with people and using my communication skills to assist others.
• Enjoy helping customers resolve issues

• Good communication skills

• Comfortable speaking on the phone

• Ability to multitask and problem solve

• Desire to work in a fast-paced environment
Answered by AI
Add your answer

Q1. Sentence construction, Repeat the sentences
Add your answer
Q2. Storytelling, Basic questions
Add your answer

Assessing your ability to understand and process written infarction

Measure a person ablity for Future knowledge

Q1. Why should you choose this field ? I choose this field for my extra activities, developing my knowledge in this field .so many systems software technologies in this field so choose this.
Add your answer

Q1. Self introduction
Add your answer
Q2. Coustomer support
Add your answer

Human Resources management team

Q1. About college days?
Add your answer