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CGS Voice Process Executive Interview Questions and Answers

Updated 13 Dec 2021

CGS Voice Process Executive Interview Experiences

1 interview found

I applied via Walk-in and was interviewed in Nov 2021. There were 3 interview rounds.

Interview Questionnaire 

4 Questions

  • Q1. Tell about yourself!?
  • Q2. Tell any topic!?
  • Ans. 

    The benefits of meditation

    • Reduces stress and anxiety

    • Improves focus and concentration

    • Increases self-awareness

    • Promotes emotional well-being

    • Enhances immune system function

  • Answered by AI
  • Q3. What are the hardware components of a computer?
  • Ans. 

    Hardware components of a computer include CPU, RAM, hard drive, motherboard, power supply, and peripherals.

    • CPU (Central Processing Unit) is the brain of the computer

    • RAM (Random Access Memory) stores data temporarily for quick access

    • Hard drive stores data permanently

    • Motherboard connects all the components together

    • Power supply provides power to the components

    • Peripherals include keyboard, mouse, monitor, and printer

  • Answered by AI
  • Q4. What do you know about this company?

Interview Preparation Tips

Interview preparation tips for other job seekers - At the first there was a typing and some general knowledge test.later they took f2f interview asking about yourself and picked some topics to tell
That they're testing your communication skills

Skills evaluated in this interview

Interview questions from similar companies

I applied via Naukri.com and was interviewed before Apr 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Aptitude Test 

There are basic questions so we have to resolve.

Interview Preparation Tips

Interview preparation tips for other job seekers - This is very good aaplication and If people are facing any issue so they have to download this application lots of people are getting job here

I applied via Company Website and was interviewed in Jan 2022. There were 4 interview rounds.

Round 1 - Aptitude Test 
Round 2 - Assignment 
Round 3 - HR 

(10 Questions)

  • Q1. Where do you see yourself in 5 years?
  • Ans. 

    In 5 years, I see myself as a senior customer support executive, leading a team and implementing innovative solutions to enhance customer satisfaction.

    • Leading a team of customer support executives

    • Implementing innovative solutions to enhance customer satisfaction

    • Continuously improving customer support processes

    • Developing strong relationships with customers

    • Contributing to the growth and success of the company

  • Answered by AI
  • Q2. Why are you looking for a change?
  • Ans. 

    Looking for growth opportunities and a new challenge.

    • Seeking a role that offers more opportunities for professional growth and development.

    • Interested in taking on new challenges and expanding my skill set.

    • Want to work in a company that aligns more closely with my values and goals.

    • Desire to explore different industries and gain diverse experience.

    • Looking for a supportive and collaborative work environment.

  • Answered by AI
  • Q3. What are your salary expectations?
  • Ans. 

    I expect a competitive salary based on my experience and skills.

    • I am looking for a salary that reflects my qualifications and the responsibilities of the role.

    • I have researched the average salary range for Customer Support Executives in this industry.

    • I am open to negotiation and would like to discuss the salary package further during the interview process.

  • Answered by AI
  • Q4. Share details of your previous job.
  • Ans. 

    I worked as a Customer Support Executive at XYZ Company.

    • Handled customer inquiries and provided solutions

    • Resolved customer complaints and issues

    • Assisted customers in navigating the company's products and services

    • Maintained accurate records of customer interactions and transactions

    • Collaborated with other departments to resolve complex customer problems

  • Answered by AI
  • Q5. Why should we hire you?
  • Ans. 

    I have excellent communication skills, problem-solving abilities, and a strong customer-centric approach.

    • I have a proven track record of providing exceptional customer support.

    • I am highly skilled in resolving customer issues and ensuring customer satisfaction.

    • I possess excellent communication skills, both verbal and written, which are essential for effective customer support.

    • I am a quick learner and can adapt to new te...

  • Answered by AI
  • Q6. What is your family background?
  • Ans. 

    My family background is diverse and has shaped my values and perspectives.

    • My family consists of individuals from different cultural and professional backgrounds.

    • We value education and have a strong emphasis on continuous learning.

    • My parents have instilled in me the importance of empathy and compassion.

    • Growing up, I was exposed to various languages and traditions, which has made me adaptable and open-minded.

    • My family ha...

  • Answered by AI
  • Q7. Tell me about yourself.
  • Ans. 

    I am a dedicated and experienced Customer Support Executive with a strong background in providing excellent customer service.

    • I have worked in the customer support industry for over 5 years.

    • I am skilled in handling customer inquiries, resolving complaints, and providing product information.

    • I have a proven track record of maintaining high customer satisfaction ratings.

    • I am proficient in using customer support software an...

  • Answered by AI
  • Q8. What are your salary expectations
  • Ans. 

    I am open to discussing salary based on the responsibilities and benefits offered.

    • I am flexible and open to negotiation.

    • I am looking for a fair and competitive salary.

    • I value the opportunity for growth and development.

    • I am willing to consider other compensation factors such as benefits and bonuses.

    • I am confident that we can reach a mutually beneficial agreement.

  • Answered by AI
  • Q9. Why should we hire you
  • Ans. 

    I have excellent communication skills, a strong customer service background, and a passion for helping others.

    • I have a proven track record of providing exceptional customer support in my previous roles.

    • I am highly skilled in resolving customer issues and ensuring their satisfaction.

    • I possess excellent communication skills, both verbal and written, which are essential for effective customer support.

    • I am empathetic and p...

  • Answered by AI
  • Q10. Im confident about my job, i give my 100℅ involvement regarding work being honest towards it.
Round 4 - One-on-one 

(1 Question)

  • Q1. Where do you see yourself after 5years
  • Ans. 

    In 5 years, I see myself as a senior customer support executive, leading a team and contributing to the company's growth.

    • Leading a team of customer support executives

    • Contributing to the company's growth through excellent customer service

    • Continuously improving my skills and knowledge in customer support

    • Building strong relationships with customers and ensuring their satisfaction

    • Taking on additional responsibilities and c...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Be ready for interview to give the best attempt to get hired
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed before May 2022. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(1 Question)

  • Q1. Formal introduction Hobbies Fav movie
Round 3 - Assignment 

English proficiency test
Typing test

Round 4 - Behavioral 

(1 Question)

  • Q1. Introduction Favourite place and explain why it is favourite Hobbies and interests Speak about your favourite food for 2min Why this position What makes you fit for this role
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed before Aug 2022. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Properly align and format text in your resume. A recruiter will have to spend more time reading poorly aligned text, leading to high chances of rejection.
View all tips
Round 2 - HR 

(2 Questions)

  • Q1. Tell me about yourself
  • Q2. Salary expectation and previous work experience
  • Ans. Previous salary and previous job details and salary expectations
  • Answered Anonymously
Round 3 - Aptitude Test 

Vercent digital online test based on a.i.

Round 4 - Technical 

(1 Question)

  • Q1. Details about technical experience

Interview Preparation Tips

Interview preparation tips for other job seekers - confident
do not fumble
Interview experience
3
Average
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
No response

I applied via Campus Placement and was interviewed in Feb 2024. There were 2 interview rounds.

Round 1 - Group decision 

(4 Questions)

  • Q1. Easy round just talk boldly and with confident.
  • Q2. Tell me about yourself
  • Q3. Why did you choose b com ?
  • Q4. What is your hobby ?
Round 2 - HR 

(1 Question)

  • Q1. Same just talk with confident
Interview experience
5
Excellent
Difficulty level
Hard
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Walk-in and was interviewed in Oct 2024. There were 2 interview rounds.

Round 1 - HR 

(2 Questions)

  • Q1. Tell me about your self
  • Q2. What was the pervious work experience
  • Ans. 

    I have 3 years of experience in customer support roles at various companies.

    • Worked as a Customer Support Representative at Company X for 2 years

    • Handled customer inquiries, resolved issues, and provided product information

    • Managed a team of support agents at Company Y for 1 year

  • Answered by AI
Round 2 - Group Discussion 

Any topic did you speak about fluently

Interview Preparation Tips

Interview preparation tips for other job seekers - be prepare before the interview
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed before Jan 2024. There was 1 interview round.

Round 1 - HR 

(2 Questions)

  • Q1. Regarding customer queries
  • Q2. Regarding my experience with previous company

Interview Preparation Tips

Interview preparation tips for other job seekers - Prepare for your role and speak confidently
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
No response

I appeared for an interview in Feb 2025.

Round 1 - Group Discussion 

What is an essential need of a cu stomer?

Round 2 - Aptitude Test 

How should one treat a customer?

Interview Preparation Tips

Interview preparation tips for other job seekers - You should be confident
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(5 Questions)

  • Q1. Introduction and skills check
  • Q2. Job experience in next job
  • Ans. 

    I have 3 years of experience in a similar role, providing excellent customer support and resolving issues efficiently.

    • Handled customer inquiries via phone, email, and chat

    • Resolved customer complaints and issues in a timely manner

    • Maintained a high level of customer satisfaction through effective communication

    • Collaborated with other departments to address customer needs

    • Trained new team members on customer support process

  • Answered by AI
  • Q3. Skills check or all questions
  • Q4. Back office questions
  • Q5. Complete profile

CGS Interview FAQs

How to prepare for CGS Voice Process Executive interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at CGS. The most common topics and skills that interviewers at CGS expect are English, English Language, Hindi, International Voice Process and international bpo.
What are the top questions asked in CGS Voice Process Executive interview?

Some of the top questions asked at the CGS Voice Process Executive interview -

  1. What are the hardware components of a comput...read more
  2. Tell any topi...read more

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