CGS International Voice Process Executive Interview Questions and Answers

Q1. Introduce yourself
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Q2. Did u do any project during your college period? If yes, can u elaborate about what you did?
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Q3. Are you comfortable working night shifts?
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Q1. Tell me about ur self
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Q2. Women empowerment
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Q3. Favorite color and speak about it
Ans. 
My favorite color is blue because it reminds me of the calmness of the ocean and the vastness of the sky.
• Blue is often associated with tranquility and peace

• It is the color of the sky and the ocean, symbolizing depth and stability

• Many people find blue to be a soothing and calming color

• Examples: Blue is often used in healthcare settings to promote a sense of calm and relaxation
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Q1. Self introduction
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Q1. Self introduction, roles and responsibilities about your previous work and Communication skills fluent in English needed to take calls of international topic of any thing which should be in English fluency...read more
Ans. Start with a smile to wish and Short and perfect introduction about us and place we live and education and experience of work roles and responsibilities regarding job change and CTC looking for we have to present in order to the recruiter to understand and we must have a patience to attend the interview when our turn comes in the interview should maintain a smile and attractive at interview
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English Aptitude test

Q1. Self intro they asked
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Q2. Some questions about your resume
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Q1. What factors influenced your decision to choose a career in the BPO sector?
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Q1. Tell me about your self in brief
Ans. 
I am a dedicated and experienced professional with a strong background in customer service and communication skills.
• Over 5 years of experience in customer service roles

• Excellent communication skills, both written and verbal

• Proven track record of meeting and exceeding customer expectations

• Strong problem-solving abilities

• Proficient in handling international customer queries and concerns
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Q2. What is customer service?
Ans. 
Customer service is the assistance and support provided to customers before, during, and after a purchase.
• Customer service involves addressing customer inquiries, resolving complaints, and providing guidance.

• It focuses on building positive relationships with customers to ensure satisfaction and loyalty.

• Examples include answering phone calls, responding to emails, and offering solutions to customer issues.

• Good customer ...read more
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Written test
Write about your college or school?

Q1. How are you capable of this role?
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Q2. Question related to your project?
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