CGS International Voice Process Executive Interview Questions and Answers

It was easy if you study well means you can easily pass the test.

Q1. Hr interviewer was very rude for me while i am attending, this is the major drawback? 2.basic core questions?
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Q2. Tell me about yourself?
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About dream job. And communication skills...

Q1. What is your dream job
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Q1. Tell me about yourself,
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Q2. Why should we consider you for this ro
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Q3. Where do you sew yourself in 5 years
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Q4. Why do you want to join this industry
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Q5. How would a handle a irritated client
Ans. 
I would listen to their concerns, empathize with them, apologize for any inconvenience, and work towards finding a solution to their problem.
• Listen actively to understand their concerns

• Empathize with their situation and show understanding

• Apologize for any inconvenience caused

• Work towards finding a solution to their problem

• Stay calm and professional throughout the interaction
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Q1. Tell me about your self Why should I hire you Why are you looking for a job What are you salary expectation What are you weaknesses or strengths
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Q1. Why should we hire you?
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Q2. What is customer support?
Ans. 
Customer support is a service provided by a company to assist customers with inquiries, issues, and complaints.
• Customer support involves addressing customer inquiries, issues, and complaints in a timely and professional manner.

• It includes providing information about products or services, troubleshooting technical problems, and resolving billing disputes.

• Customer support can be offered through various channels such as p...read more
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Q1. Introduce yourself ?
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Q2. Which is your dream company?
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Q1. What Movie have you watched recently?
Ans. 
I recently watched the movie 'The Shawshank Redemption'.
• Directed by Frank Darabont

• Based on a novella by Stephen King

• Considered one of the greatest films of all time
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Q2. Looper, it is an English movie
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Q3. Explain that movie?
Ans. 
The movie is a science fiction thriller about a group of astronauts who go on a mission to investigate a mysterious signal from an alien planet.
• A group of astronauts embark on a dangerous mission to explore an alien planet

• They encounter strange and terrifying creatures on the planet

• The crew must navigate through various challenges to uncover the truth behind the mysterious signal

• The movie explores themes of isolation,
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Q4. How would lead a team of 5, if two of them are not working well?
Ans. 
I would address the performance issues with the two team members individually and provide support and guidance to help them improve.
• Have one-on-one meetings with each team member to discuss their performance and any challenges they may be facing

• Provide additional training or resources to help them improve

• Set clear expectations and goals for each team member

• Monitor their progress and provide regular feedback

• Consider rea
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Q5. Would you prefer new technologies or staying in the old technology?
Ans. 
I prefer new technologies as they often offer improved efficiency and capabilities.
• New technologies often provide better efficiency and capabilities

• Staying in old technology may lead to falling behind competitors

• Adopting new technologies can enhance customer experience and satisfaction
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Q1. What will you do if you were selected as pm
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Q2. What's difference between luck and hardwork
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Q1. The hR said do prepare for process you would be receive the call for next round and you are selected for underwriting role but i didn't receive any call
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Q2. I tried to touch with recruiter but they ignored my call and msg
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Q1. Tell about yourself
Ans. 
I am a dedicated and experienced Customer Support Executive with a strong background in providing excellent customer service.
• I have worked in the customer support industry for over 5 years.

• I have a deep understanding of customer needs and can effectively resolve their issues.

• I am skilled in using various customer support tools and software.

• I have received multiple positive feedback from customers for my exceptional ser...read more
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Q2. Your journey from your home to Wipro office
Ans. 
I commute to Wipro office by taking a bus and then walking for a few minutes.
• I live in a residential area near Wipro office.

• I usually take the bus from a nearby bus stop.

• The bus ride takes around 20 minutes.

• After getting off the bus, I walk for about 5 minutes to reach the office.

• The overall journey takes around 30 minutes.
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Q3. They will check your vocabulary. Whether you're good at vocabs or not. Some of the examples mostly asked by the interviewers
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Q4. Mississippi, Chlorophyll,Randevou, Aravalli
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Q5. They will ask you to speak for 3 min about anyone of your skills. Suppose they will ask you to speak on flexibility for 3 min or any other topics
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Q6. Work with your CV
Ans. Same thing. You have to speak about yourself.
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