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CGS Technical Support Engineer Interview Questions, Process, and Tips

Updated 22 Nov 2022

Top CGS Technical Support Engineer Interview Questions and Answers

  • Q1. What are the typed of software that we use on our systems
  • Q2. What kind of basic problems are there in a laptop or a desktop? What are the parts available in a desktop? About os related issues or some networking related query.
  • Q3. How would you troubleshoot a PC which is overheating and shutting down.
View all 6 questions

CGS Technical Support Engineer Interview Experiences

4 interviews found

I applied via Naukri.com and was interviewed in Sep 2021. There were 3 interview rounds.

Round 1 - Assignment 

In 1st round, they checked typing speed, customer handling skills, psychology test

Round 2 - Technical 

(2 Questions)

  • Q1. Just basic questions related to Hardware components
  • Q2. What are the hardware components
  • Ans. 

    Hardware components are physical parts of a computer system that can be seen and touched.

    • Central Processing Unit (CPU)

    • Random Access Memory (RAM)

    • Hard Disk Drive (HDD)

    • Solid State Drive (SSD)

    • Motherboard

    • Power Supply Unit (PSU)

    • Graphics Processing Unit (GPU)

    • Sound Card

    • Network Interface Card (NIC)

    • Optical Drive

  • Answered by AI
Round 3 - HR 

(3 Questions)

  • Q1. What are your salary expectations?
  • Q2. Share details of your previous job.
  • Q3. Tell me about yourself.

Interview Preparation Tips

Interview preparation tips for other job seekers - They want communication skill and confidence to handle customer

Skills evaluated in this interview

I applied via Naukri.com and was interviewed in Oct 2022. There were 4 interview rounds.

Interview Questionnaire 

3 Questions

  • Q1. Previous company experiences and about roles and responsibilities.
  • Q2. Salary discussion and some basic formalities for onboarding
  • Q3. What kind of basic problems are there in a laptop or a desktop? What are the parts available in a desktop? About os related issues or some networking related query.
  • Ans. 

    Basic problems in laptops/desktops, desktop parts, OS and networking issues.

    • Basic problems: slow performance, overheating, hardware failure, software issues

    • Desktop parts: motherboard, CPU, RAM, hard drive, power supply, graphics card

    • OS issues: installation, updates, compatibility, driver issues

    • Networking issues: connectivity, speed, security

  • Answered by AI

Interview Preparation Tips

Topics to prepare for CGS Technical Support Engineer interview:
  • Device Drivers
  • Operating Systems
  • Computer Hardware
  • Network Engineering
Interview preparation tips for other job seekers - Enjoy the time and friendship you get inside organisation. Team leader and L2 are quite awesome but need to ask more query about process to learn new things for level up.

Skills evaluated in this interview

I applied via Approached by Company and was interviewed before Oct 2021. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Assignment 

General Assignment for grammar check

Round 3 - One-on-one 

(5 Questions)

  • Q1. Introduction about your self
  • Ans. Should be polite and Confident while giving your answers
  • Answered Anonymously
  • Q2. BGC verification about your education and experience
  • Ans. Once BGC is done, should be knowledgeable of laptop and pc hardware is suggestible
  • Answered Anonymously
  • Q3. Difference between RAM & ROM
  • Ans. 

    RAM is volatile memory used for temporary storage while ROM is non-volatile memory used for permanent storage.

    • RAM stands for Random Access Memory and is used for temporary storage of data and programs while the computer is running.

    • ROM stands for Read-Only Memory and is used for permanent storage of data and programs that cannot be changed.

    • RAM is volatile memory, meaning it loses its contents when the power is turned of...

  • Answered by AI
  • Q4. What are the typed of software that we use on our systems
  • Ans. 

    We use various types of software on our systems.

    • Operating systems (e.g. Windows, macOS, Linux)

    • Productivity software (e.g. Microsoft Office, Google Suite)

    • Security software (e.g. antivirus, firewalls)

    • Development software (e.g. IDEs, compilers)

    • Communication software (e.g. email clients, messaging apps)

    • Media software (e.g. media players, photo editors)

    • Browser software (e.g. Chrome, Firefox, Safari)

  • Answered by AI
  • Q5. What was your expectations about salary
  • Ans. I am open to discussion regarding my salary expectations. However, given my salary in my previous position as well as my industry knowledge and experience.
  • Answered Anonymously

Interview Preparation Tips

Topics to prepare for CGS Technical Support Engineer interview:
  • Laptop Support
  • Computer Hardware
  • Electronics
Interview preparation tips for other job seekers - Request you to be polite and confident about yourself, Should be an expert in Communication skills

Skills evaluated in this interview

Interview Questionnaire 

2 Questions

  • Q1. What does BIOS stand for?
  • Ans. 

    BIOS stands for Basic Input/Output System.

    • BIOS is a firmware that initializes hardware during the boot process.

    • It provides the computer with basic instructions on how to load the operating system.

    • BIOS settings can be accessed and modified through a setup utility.

    • Examples of BIOS manufacturers include AMI (American Megatrends Inc.) and Phoenix Technologies.

  • Answered by AI
  • Q2. How would you troubleshoot a PC which is overheating and shutting down.
  • Ans. 

    To troubleshoot an overheating PC, check for dust buildup, ensure proper ventilation, monitor CPU usage, and check for faulty hardware.

    • Check for dust buildup in the fans and heatsinks

    • Ensure proper ventilation by checking the placement of the PC and the surrounding environment

    • Monitor CPU usage to identify any processes that may be causing excessive heat

    • Check for faulty hardware such as a malfunctioning fan or power supp...

  • Answered by AI

Skills evaluated in this interview

CGS interview questions for designations

 Technical Support Executive

 (1)

 Technical Support Agent

 (1)

 Desktop Support Engineer L1

 (1)

 Customer Support Executive

 (2)

 Chat and Email Support Executive

 (1)

 Software Engineer

 (1)

 QA Engineer

 (1)

 Customer Care Executive

 (1)

Interview questions from similar companies

Interview experience
3
Average
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
Not Selected

I applied via Job Portal and was interviewed in Oct 2024. There were 2 interview rounds.

Round 1 - Aptitude Test 

First Round was assessment test round, Which includes English + Cognitive questions

Round 2 - Technical 

(1 Question)

  • Q1. As I have completed aeronautical engineering. They asked me basic questions related to aeronautics. What are the primary part of the airplane?
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
No response

I applied via Recruitment Consulltant and was interviewed in Aug 2024. There were 2 interview rounds.

Round 1 - Soft skill 

(2 Questions)

  • Q1. What is your Favorite movie ?
  • Ans. 

    My favorite movie is The Shawshank Redemption.

    • Directed by Frank Darabont

    • Based on a Stephen King novella

    • Set in a prison in Maine

    • Themes of hope, friendship, and redemption

    • Starring Tim Robbins and Morgan Freeman

  • Answered by AI
  • Q2. What is your Favorite colour?
  • Ans. 

    My favorite color is blue because it reminds me of the calming ocean and clear skies.

    • Blue is associated with calmness and tranquility

    • It symbolizes trust, loyalty, and confidence

    • Examples: navy blue, sky blue, royal blue

  • Answered by AI
Round 2 - Technical 

(2 Questions)

  • Q1. What is power draining?
  • Ans. 

    Power draining refers to the excessive consumption of power by a device or system, leading to decreased battery life or performance.

    • Power draining can occur due to background apps running constantly on a device.

    • Faulty hardware components can also contribute to power draining.

    • Settings such as high screen brightness or frequent data syncing can increase power draining.

    • Examples include a smartphone losing battery quickly ...

  • Answered by AI
  • Q2. What is VPN? When you use it?
  • Ans. 

    VPN stands for Virtual Private Network. It is used to create a secure connection over the internet, allowing users to access private networks remotely.

    • VPN encrypts data to ensure privacy and security

    • It allows users to access restricted websites or content

    • Commonly used for remote work, accessing company networks, and bypassing geo-restrictions

    • Examples include NordVPN, ExpressVPN, and Cisco AnyConnect

  • Answered by AI

Skills evaluated in this interview

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via campus placement at Amrita Vishwa Vidyapeetham, Amritapuri Campus and was interviewed in May 2024. There were 3 interview rounds.

Round 1 - Coding Test 

Hackerrank medium - hard lavel questions

Round 2 - Technical 

(2 Questions)

  • Q1. DSA question of finding the largest element and it's occurrence. Along with time complexity.
  • Q2. OOP, DBMS and all fundamentals
Round 3 - HR 

(2 Questions)

  • Q1. Project related question and why IBM?
  • Q2. Explain the issues handled in previous project

Interview Preparation Tips

Topics to prepare for IBM Technical Support Engineer interview:
  • DBMS
  • DSA
  • OOP
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
-
Result
Selected Selected
Round 1 - Aptitude Test 

There were five rounds
1. HR screening
2. Technical Test
3. IVR test
4. Manager round
5. Offer letter discussion

Round 2 - Technical 

(2 Questions)

  • Q1. Computer Network Question
  • Q2. Group Discussion
Interview experience
3
Average
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Technical 

(1 Question)

  • Q1. Tell about the oops ocncpets
  • Ans. 

    Object-oriented programming concepts focus on classes, objects, inheritance, encapsulation, and polymorphism.

    • Classes: Blueprint for creating objects with attributes and methods.

    • Objects: Instances of classes that contain data and behavior.

    • Inheritance: Allows a class to inherit attributes and methods from another class.

    • Encapsulation: Bundling data and methods that operate on the data into a single unit.

    • Polymorphism: Abil...

  • Answered by AI
Interview experience
3
Average
Difficulty level
Hard
Process Duration
Less than 2 weeks
Result
No response

I applied via Referral and was interviewed in Aug 2023. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Group Discussion 

Any topic we can choose and just speak in front of the fellow candidates

Round 3 - Technical 

(5 Questions)

  • Q1. Difference between ram and rom
  • Ans. 

    RAM is volatile memory used for temporary storage, while ROM is non-volatile memory used for permanent storage.

    • RAM stands for Random Access Memory, used for temporary storage of data and program instructions

    • ROM stands for Read-Only Memory, used for permanent storage of data and program instructions

    • RAM is volatile, meaning data is lost when power is turned off

    • ROM is non-volatile, meaning data is retained even when power

  • Answered by AI
  • Q2. What do you know about cloud computing
  • Ans. 

    Cloud computing is the delivery of computing services over the internet, including storage, servers, databases, networking, software, and analytics.

    • Cloud computing allows users to access and use resources on-demand without the need for physical infrastructure.

    • It offers scalability, flexibility, cost-effectiveness, and increased efficiency.

    • Examples of cloud computing services include Amazon Web Services (AWS), Microsoft

  • Answered by AI
  • Q3. What is network
  • Ans. 

    A network is a collection of computers, servers, mainframes, network devices, and other devices connected to one another to share data and resources.

    • Networks can be wired or wireless

    • They can be local (LAN), wide (WAN), or global (Internet)

    • Networks use protocols like TCP/IP to communicate

    • Examples include Ethernet, Wi-Fi, and cellular networks

  • Answered by AI
  • Q4. What are mentioned in job description and what do you understand about the role mentioned in JD
  • Q5. What is IP and how IP address is represented
  • Ans. 

    IP stands for Internet Protocol. An IP address is a unique numerical label assigned to each device connected to a computer network.

    • IP stands for Internet Protocol

    • IP address is a unique numerical label assigned to devices on a network

    • IP addresses are represented in decimal format, such as 192.168.1.1

    • There are two versions of IP addresses - IPv4 and IPv6

  • Answered by AI

Interview Preparation Tips

Topics to prepare for NTT Data Information Processing Services Technical Support Engineer interview:
  • Computer Networking
  • Data Communication
  • Public Speaking
  • spontaneity
Interview preparation tips for other job seekers - in GD just seak-up loud and clear and get spontaneous
for technical round get ready with the computer networks (TCP,IP)
be confident

Skills evaluated in this interview

CGS Interview FAQs

How many rounds are there in CGS Technical Support Engineer interview?
CGS interview process usually has 3 rounds. The most common rounds in the CGS interview process are Assignment, Technical and HR.
How to prepare for CGS Technical Support Engineer interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at CGS. The most common topics and skills that interviewers at CGS expect are Technical Support, International Voice Process, customer support, Communication Skills and System Troubleshooting.
What are the top questions asked in CGS Technical Support Engineer interview?

Some of the top questions asked at the CGS Technical Support Engineer interview -

  1. What are the typed of software that we use on our syst...read more
  2. What kind of basic problems are there in a laptop or a desktop? What are the pa...read more
  3. How would you troubleshoot a PC which is overheating and shutting dow...read more

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People are getting interviews through

based on 3 CGS interviews
Job Portal
67%
33% candidates got the interview through other sources.
Moderate Confidence
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Moderate Confidence means the data is based on a sufficient number of responses received from the candidates
CGS Technical Support Engineer Salary
based on 95 salaries
₹1.8 L/yr - ₹4 L/yr
34% less than the average Technical Support Engineer Salary in India
View more details

CGS Technical Support Engineer Reviews and Ratings

based on 24 reviews

3.0/5

Rating in categories

2.9

Skill development

2.6

Work-Life balance

2.7

Salary & Benefits

2.9

Job Security

2.7

Company culture

2.1

Promotions/Appraisal

2.5

Work Satisfaction

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