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I applied via Walk-in and was interviewed before Dec 2022. There were 4 interview rounds.
Verscent round were we have to listen to a words and do.
I have 3 years of experience in voice process roles. BPO refers to the entire outsourcing industry, while call center is a specific type of BPO focused on handling customer calls.
BPO (Business Process Outsourcing) is a broader term that encompasses various outsourcing services such as customer support, technical support, sales, etc.
Call center is a specific type of BPO that primarily focuses on handling inbound and out...
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posted on 28 Aug 2021
I applied via Referral and was interviewed in Feb 2021. There was 1 interview round.
I remain calm, listen to their concerns, apologize for the inconvenience, and offer a solution.
Remain calm and composed
Listen actively to their concerns
Apologize for the inconvenience caused
Offer a solution to resolve the issue
Ensure customer satisfaction
Follow up to ensure the issue is resolved
posted on 11 Oct 2020
I applied via Recruitment Consultant and was interviewed before Oct 2019. There were 4 interview rounds.
posted on 25 Aug 2022
I applied via Recruitment Consulltant and was interviewed before Aug 2021. There were 3 interview rounds.
Computer based aptitude and typing assignment
posted on 4 Jan 2021
Customer service is the assistance and support provided to customers before, during, and after their purchase or interaction with a company.
Customer service involves addressing customer inquiries, concerns, and complaints.
It includes providing information about products or services, helping customers make purchasing decisions, and resolving issues.
Customer service can be provided through various channels such as phone,...
posted on 29 May 2022
I applied via Referral and was interviewed before May 2021. There were 2 interview rounds.
posted on 12 Jan 2022
I applied via Recruitment Consultant and was interviewed before Jan 2021. There were 6 interview rounds.
posted on 13 Oct 2022
I applied via Referral and was interviewed before Oct 2021. There were 2 interview rounds.
posted on 23 Feb 2022
I applied via Walk-in and was interviewed before Feb 2021. There was 1 interview round.
posted on 17 May 2022
I applied via Walk-in and was interviewed before May 2021. There were 2 interview rounds.
based on 1 interview
Interview experience
based on 1 review
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Customer Support Executive
180
salaries
| ₹2 L/yr - ₹4.5 L/yr |
Customer Service Executive
156
salaries
| ₹2 L/yr - ₹4.5 L/yr |
Team Manager
144
salaries
| ₹3.8 L/yr - ₹8.5 L/yr |
Customer Service Associate
58
salaries
| ₹2.3 L/yr - ₹4 L/yr |
Quality Analyst
50
salaries
| ₹3.1 L/yr - ₹7 L/yr |
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