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3.6

based on 33k Reviews

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Tech Mahindra Customer Service Associate Reviews

based on 992 reviews
Updated 19 Dec, 2024

Overall Rating

3.3/5
How AmbitionBox ratings work?

Category Ratings

3.4

Skill development

3.2

Company culture

3.1

Work-Life balance

3.1

Salary & Benefits

3.1

Work Satisfaction

3.0

Job Security

2.8

Promotions/Appraisal

Top Mentions in Tech Mahindra Customer Service Associate Reviews

992 reviews found

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Top Tech Mahindra Customer Service Associate Interview Questions

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Q1. If the customer is not satisfied with your answer so wh ... read more
View answers (19)
Q2. What do you understand by customer care service?
View answers (87)

Get interview-ready with top interview questions

View all 34 questions
Q3. Why customer care service is important for a company?
View answers (25)
Q4. Do you have medical facilities in office?
View answers (69)
Q5. Is this a product based or service based company?
View answers (22)
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People also ask about Tech Mahindra's Customer Service Associates

Is Tech Mahindra a good place to work for Customer Service Associates?
The experience of working at any company can vary based on factors like team, manager, role, company policy etc. However, with an overall rating of 3.3 out of 5 from over 992 employee reviews, it's clear that most customer service associates have an average experience working at Tech Mahindra. Skill development holds the highest rating at 3.4, while career growth is rated the lowest amongst all factors at 2.8. Read reviews about skill development and career growth on AmbitionBox.
Does Tech Mahindra pay their Customer Service Associates well?
According to AmbitionBox reviews, Tech Mahindra customer service associates rate their salary and benefits at 3.1 out of 5, based on 992 reviews. The rating reflects an average level of satisfaction among employees regarding compensation and benefits, indicating that while employees find the compensation and benefits acceptable, there is room for improvement in these areas. You can know more about Tech Mahindra's customer service associates salaries here and to read reviews specifically about salary and benefits at Tech Mahindra for customer service associates, click here.
How is the work culture at Tech Mahindra for Customer Service Associates?
Work culture at Tech Mahindra for customer service associates is rated 3.2 out of 5 by 992 employees on AmbitionBox, indicating an average environment. Work culture encompasses aspects like collaboration, support, and overall employee satisfaction. The rating reflects that while some aspects of the work culture are satisfactory, there is room for improvement in certain areas. To read reviews specifically about work culture at Tech Mahindra for customer service associates, click here.
How is the job security at Tech Mahindra for Customer Service Associates?
Based on 992 reviews on AmbitionBox, Tech Mahindra's customer service associates rate job security at 3.0 out of 5. This average rating suggests that while many employees feel reasonably secure in their roles, there may be some concerns or uncertainties. To read reviews about job security at Tech Mahindra for customer service associates, click here.
Is work from home available to Customer Service Associates at Tech Mahindra?
According to AmbitionBox, 19% of Tech Mahindra's customer service associates work from home permanently, 69% work from the office, and 12% follow a hybrid model, based on 75 reviews in the last 6 months. This indicates an inclination for in-office work arrangements with fewer remote options. To read reviews specifically about work-life balance at Tech Mahindra for customer service associates, click here.

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Work Policy for Tech Mahindra Customer Service Associate

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Workplace policy may vary based on Department, Designation and Location.

based on 75 reviews in last 6 months

Work from office

Work from office

69%
Permanent work from home

Permanent work from home

19%
Hybrid

Hybrid

12%

Other hybrid work policies

10%

2 days/week from office

1%

3 days/week from office

1%

Gender Based Ratings for Tech Mahindra Customer Service Associate

based on 932 reviews
3.4
Rated by 355 Women

Rated 3.4 for Skill Development and 3.1 for Work-Life Balance

women
3.3
Rated by 577 Men

Rated 3.4 for Skill Development and 3.3 for Company Culture

men

Working Days for Tech Mahindra Customer Service Associate

based on 993 reviews
Rotational Shift
69%
Monday to Saturday
17%
Monday to Friday
11%
Other
2%
Alternate Saturday off
1%

Work Timings for Tech Mahindra Customer Service Associate

based on 993 reviews
Flexible timing
Strict (9am - 6pm)
Strict (10am - 7pm)
57%
7%
3%
33% employees reported other strict timings

Shift Timings for Tech Mahindra Customer Service Associate

based on 993 reviews
Day shift
Night shift
75%
25%

Business Travel for Tech Mahindra Customer Service Associate

based on 993 reviews
No travel
72%
Within city
23%
Within country
4%
International travel
1%
Tech Mahindra Customer Service Associate Salary
based on 4.1k salaries
₹0.9 L/yr - ₹5 L/yr
At par with the average Customer Service Associate Salary in India
View more details
cab
Office cab/shuttle
30 total responses
onsite
International/On-site exposure
7 total responses
freemeal
Free meal
6 total responses
joining
Joining bonus
4 total responses
+26 more benefits
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