Serco Senior Customer Service Representative Reviews
based on 1 review
i
This rating is based on a small number of reviews, so it may not fully
reflect the overall employee experience.
Updated 8 Feb, 2019
Overall Rating
3.0/5
How AmbitionBox ratings work?
Category Ratings
4.0
Company culture
4.0
Skill development
3.0
Job Security
3.0
Work-Life balance
2.0
Work Satisfaction
1.0
Salary & Benefits
1.0
Promotions/Appraisal
Serco is rated
3.0 out of 5 stars on
AmbitionBox, based on 1 company reviews.This rating
reflects an average employee experience, indicating moderate satisfaction with
the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.
Read more
Serco is rated
3.0 out of 5 stars on
AmbitionBox, based on 1 company reviews.This rating
reflects an average employee experience, indicating moderate satisfaction with
the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.
We strive to keep our reviews 100% genuine. Employers cannot manipulate reviews.
1 review found
Sort by:
Popular
Senior Customer Service Representative in
Mumbai
Finance Department
3.0
Overall Rating
3.0
Category Ratings
1.0
Promotions/Appraisal
4.0
Skill Development
4.0
Company Culture
2.0
Work Satisfaction
1.0
Salary & Benefits
3.0
Job Security
3.0
Work-Life Balance
posted on 08 Feb 2019
Overall Rating
Similar companies for Senior Customer Service Representative
We strive to keep our reviews 100% genuine. Employers cannot manipulate reviews.
Customer Service Associate in
Agra
Full Time
·
Voice / Blended Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
4.0
Work-Life Balance
posted on 21 Jan 2023
Likes
Awesome company 👍
Dislikes
No regions for dislike
Work Details
Work days: Monday to Saturday
(Strict Timings)
Customer Service Associate in
Lucknow
Full Time
·
Other Department
5.0
Overall Rating
5.0
Category Ratings
3.0
Promotions/Appraisal
5.0
Skill Development
4.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 18 Jul 2023
Likes
Service is also very good this company.
Dislikes
No issues
Work Details
Work days: Monday to Saturday
(Flexible Timings)
Work related travel: This job involves
Travel Within City.
Customer Support Associate in
Lucknow
Full Time
·
Voice / Blended Department
3.0
Overall Rating
3.0
Category Ratings
3.0
Promotions/Appraisal
3.0
Skill Development
3.0
Company Culture
3.0
Work Satisfaction
3.0
Salary & Benefits
2.0
Job Security
3.0
Work-Life Balance
posted on 04 Jul 2023
Likes
Teamwork was best
Dislikes
Target not good
Work Details
Work days: Monday to Saturday
(Strict Timings)
Work related travel: This job involves
Travel Within City.
Senior Customer Service Executive in
Chennai
Full Time
·
Senior costumer service executive Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 16 Jan 2022
Likes
Excellent company, my own problem that's why resign.
Work Details
Work days: Monday to Friday
(Flexible Timings)
Back Office Executive in
Pune
Full Time
·
Back Office Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
4.0
Job Security
5.0
Work-Life Balance
posted on 27 Sep 2018
Likes
This is the best i have ever worked.. Atmosphere, teammates, management all are very good.
Dislikes
More salary
Work Details
Work timings: Flexible Timings
Customer Support Associate in
Gurgaon / Gurugram
Full Time
·
Voice / Blended Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Promotions/Appraisal
1.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
1.0
Salary & Benefits
1.0
Job Security
2.0
Work-Life Balance
posted on 30 May 2023
Likes
There is nothing to like about serco. Complete infrastructure is corrupted by a** licking pests. Team leaders, managers, HR team don't give a damn about working environment. And if you are looking for appraisal or promotion then you have to be someone's pet.
Dislikes
Poor quality of work. It is more like a government office where you need to go round and round for getting a single task done. And once you left the company forget about your pending salary and pf funds.
Work Details
Work days: Monday to Saturday
(Flexible Timings)
Work related travel:This is a desk job.
Customer Care Executive in
Guwahati
Full Time
·
BPO Department
4.0
Overall Rating
4.0
Category Ratings
3.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
4.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 10 Jan 2019
Likes
Its a well build-ed organisation to work with
Dislikes
The Salary Amount
Work Details
Work days: Monday to Saturday
(Strict Timings)
Work related travel:This is a desk job.
Quality Analyst in
Thane
Full Time
·
Business Process Quality Department
3.0
Overall Rating
3.0
Category Ratings
2.0
Promotions/Appraisal
4.0
Skill Development
3.0
Company Culture
4.0
Work Satisfaction
4.0
Salary & Benefits
2.0
Job Security
4.0
Work-Life Balance
posted on 16 Jun 2023
Likes
Team members was good
Dislikes
Too much pressure
Work Details
Work days: Monday to Saturday
(Strict Timings)
Work related travel:This is a desk job.
Customer Care Executive in
Kolkata
Full Time
·
Enterprise & B2B Sales Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 19 Jan 2024
Likes
Supportive team
Dislikes
Company name changed that I don't know
Work Details
Work policy:
2 days/week from office
Work days: Monday to Saturday
(Flexible Timings)
Work related travel:This is a desk job.
Customer Service Executive in
Mumbai
Full Time
·
Security / Fraud Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 17 Sep 2023
Likes
It's the best place to work unless 1 has to adjust a little everywhere. The support system is just amazing.
Dislikes
Nothing
Work Details
Work days: Rotational Shift
Other Serco Reviews
We strive to keep our reviews 100% genuine. Employers cannot manipulate reviews.
Facility Executive - Technical in
Abu Dhabi
Full Time
·
Occupational Health & Safety Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 05 May 2024
Likes
Best company ever
Dislikes
South management
Work Details
Work days: Alternate Saturday off
(Flexible Timings)
Work related travel:This is a desk job.
C.S.A in
Mumbai
Full Time
·
Investment Banking, Private Equity & VC Department
5.0
Overall Rating
5.0
Category Ratings
3.0
Promotions/Appraisal
5.0
Skill Development
3.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
4.0
Job Security
5.0
Work-Life Balance
posted on 07 Jun 2023
Likes
Politicization on mid level persons hampers the growth level of company, specially in my case my career is hampered by middle management person.
Dislikes
Only due to middle management , i have to dislike it, this is like the saying- One bad person should disrupt the whole communities impression,
Work Details
Work days: Rotational Shift
(Flexible Timings)
Work related travel: This job involves
Travel Within City.
Assistant CSE Professor in
Gonda
Full Time
·
Back Office Department
3.0
Overall Rating
3.0
Category Ratings
5.0
Promotions/Appraisal
3.0
Skill Development
4.0
Company Culture
5.0
Work Satisfaction
4.0
Salary & Benefits
5.0
Job Security
4.0
Work-Life Balance
posted on 28 Oct 2023
Likes
Yes very good
Dislikes
Bad work
Work Details
Work days: Monday to Saturday
(Flexible Timings)
Work related travel:This is a desk job.
Technician in
Dubai
Full Time
·
Engineering and maintenance Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 09 Jan 2023
Likes
The work environment is very good. Management and HR policies is good for the employee. Chances for Career growth for the employee applying in international vacancies.
Dislikes
Thi is not the bad thing I say need to improve that the management level should meet the field level technician at least one or three months to take the review of the work environment.
Work Details
Work days: Monday to Friday
(Flexible Timings)
Work related travel:This is a desk job.
Worker in
Dubai
Full Time
·
Finance Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 02 Aug 2024
Likes
it is good
Dislikes
nothing bad
Work Details
Work days: Monday to Saturday
(Flexible Timings)
Work related travel:This is a desk job.
Hvac Team Leader in
Dubai
Full Time
·
Facility Management Department
5.0
Overall Rating
5.0
Category Ratings
4.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
3.0
Job Security
4.0
Work-Life Balance
posted on 14 Jun 2023
Likes
Salary, working cultural, Accommodation, safety And yearly Air ticket leave 30 days in year.
Dislikes
Force to do Overtime
Work Details
Work days: Rotational Shift
(Strict Timings)
Work related travel: This job involves
Travel Within City.
Software Developer in
New Delhi
Full Time
·
Software Development Department
5.0
Overall Rating
5.0
Category Ratings
4.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 03 Nov 2023
Likes
Demo demos demo
Dislikes
Demo demonstrates
Work Details
Work timings: Strict Timings
Customer Service Agent in
Dubai
Full Time
·
Customer Success Department
3.0
Overall Rating
3.0
Category Ratings
2.0
Promotions/Appraisal
3.0
Skill Development
2.0
Company Culture
2.0
Work Satisfaction
2.0
Salary & Benefits
2.0
Job Security
2.0
Work-Life Balance
posted on 17 May 2023
Likes
Just the fact that I have customer service visa.
Dislikes
Favoritism, workload, less pay, job insecurity, slavery
Work Details
Work timings: Strict Timings
Work related travel: This job involves
Travel Within City.
Training Manager in
Mumbai
Full Time
·
Corporate Training Department
4.0
Overall Rating
4.0
Category Ratings
4.0
Promotions/Appraisal
4.0
Skill Development
4.0
Company Culture
4.0
Work Satisfaction
4.0
Salary & Benefits
4.0
Job Security
4.0
Work-Life Balance
posted on 01 Sep 2023
Likes
Growth Opportunities
Dislikes
Lack of Support
Work Details
Work days: Monday to Friday
(Flexible Timings)
C.S.A in
Mumbai
Full Time
·
Investment Banking, Private Equity & VC Department
People also ask about Serco's Senior Customer Service Representatives
How is Serco to work for?
Serco is rated 3.0 out of 5, based on 1 reviews by employees on AmbitionBox.
Serco is known for Company culture which is rated at the top and given a rating of 4.0. However, Salary & Benefits is rated the lowest at 1.0 and can be improved. To know first hand how it is like to work at Serco read detailed reviews based on various job profiles, departments and locations in the reviews section.
How is the salary at Serco?
According to AmbitionBox ratings, Serco employees rate its salary and benefits as 1.0 out of 5. You can know more about Serco Salaries at AmbitionBox
How is the work culture at Serco?
Work culture is rated 4.0 at Serco by 1 employees. While job security is rated 3.0 and work-life balance is rated 3.0 at Serco. Read detailed reviews by employees of Serco on AmbitionBox.