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2.9

based on 1.8k Reviews

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IntouchCX Senior E Support Officer Reviews

based on 104 reviews
Updated 14 Jan, 2025

Overall Rating

2.7/5
How AmbitionBox ratings work?

Category Ratings

2.5

Salary & Benefits

2.5

Skill development

2.4

Company culture

2.4

Work-Life balance

2.3

Work Satisfaction

2.2

Promotions/Appraisal

2.1

Job Security

Top Mentions in IntouchCX Senior E Support Officer Reviews

104 reviews found

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Top IntouchCX Senior E Support Officer Interview Questions

Q1. How important customers satisfaction means to you?
Q2. Speak continuously on something for 2 minutes.
Q3. Speak about something for 2 mins continuously.
Q4. What is up selling and cross selling?
Q5. Explain what is customer support?
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People also ask about IntouchCX's Senior E Support Officers

Is IntouchCX a good place to work for Senior E Support Officers?
The experience of working at any company can vary based on factors like team, manager, role, company policy etc. However, with an overall rating of 2.7 out of 5 from over 104 employee reviews, it's clear that most senior e support officers have a below average experience working at IntouchCX. Salary & Benefits holds the highest rating at 2.5, while job security is rated the lowest amongst all factors at 2.1. Read reviews about salary & benefits and job security on AmbitionBox.
Does IntouchCX pay their Senior E Support Officers well?
According to AmbitionBox reviews, IntouchCX senior e support officers rate their salary and benefits at 2.5 out of 5, based on 104 reviews. This lower rating reflects a significant level of dissatisfaction among employees regarding compensation and benefits, suggesting that many may feel undercompensated. You can know more about IntouchCX's senior e support officers salaries here and to read reviews specifically about salary and benefits at IntouchCX for senior e support officers, click here.
How is the work culture at IntouchCX for Senior E Support Officers?
Work culture at IntouchCX for senior e support officers is rated 2.4 out of 5 by 104 employees on AmbitionBox, indicating a below-average environment. Work culture encompasses aspects like collaboration, support, and overall employee satisfaction. This lower rating suggests that employees may experience challenges in aspects like collaboration, support, and overall satisfaction. To read reviews specifically about work culture at IntouchCX for senior e support officers, click here.
How is the job security at IntouchCX for Senior E Support Officers?
Based on 104 reviews on AmbitionBox, IntouchCX's senior e support officers rate job security at 2.1 out of 5. This lower rating indicates that a significant number of employees may have concerns about their job stability and the reliability of their roles at IntouchCX. To read reviews about job security at IntouchCX for senior e support officers, click here.
Is work from home available to Senior E Support Officers at IntouchCX?
According to AmbitionBox, 9% of IntouchCX's senior e support officers work from home permanently, 58% work from the office, and 33% follow a hybrid model, based on 21 reviews in the last 6 months. This indicates an inclination for in-office work arrangements with fewer remote options. To read reviews specifically about work-life balance at IntouchCX for senior e support officers, click here.

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Work Policy for IntouchCX Senior E Support Officer

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Workplace policy may vary based on Department, Designation and Location.

based on 21 reviews in last 6 months

Work from office

Work from office

58%
Hybrid

Hybrid

33%

Other hybrid work policies

24%

2 days/week from office

9%

Permanent work from home

Permanent work from home

9%
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Gender Based Ratings for IntouchCX Senior E Support Officer

based on 98 reviews
2.6
Rated by 25 Women

Rated 2.3 for Skill Development and 2.3 for Salary & Benefits

women
2.8
Rated by 73 Men

Rated 2.6 for Skill Development and 2.6 for Salary & Benefits

men

Working Days for IntouchCX Senior E Support Officer

based on 104 reviews
Rotational Shift
85%
Monday to Friday
12%
Monday to Saturday
1%
Alternate Saturday off
1%
Other
1%

Work Timings for IntouchCX Senior E Support Officer

based on 104 reviews
Flexible timing
Strict (2.30am - 11.30am)
Strict (8.30pm - 5.30am)
38%
7%
6%
49% employees reported other strict timings

Shift Timings for IntouchCX Senior E Support Officer

based on 104 reviews
Day shift
Night shift
55%
45%

Business Travel for IntouchCX Senior E Support Officer

based on 104 reviews
No travel
68%
Within city
30%
Within country
2%
IntouchCX Senior E Support Officer Salary
based on 596 salaries
₹1.9 L/yr - ₹5 L/yr
9% more than the average Senior E Support Officer Salary in India
View more details
cab
Office cab/shuttle
5 total responses
retirement
Retirement benefits
1 total response
joining
Joining bonus
1 total response
annualLeaves
Annual leaves
1 total response
+3 more benefits
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