IntouchCX Senior Customer Service Executive Reviews by 10+ Employees | Rated 2.9/5

What employees say about IntouchCX?

Insights from employee reviews on AmbitionBox

Workplace insights

Rotational Shift

64% employees reported

Flexible timing

36% employees reported

No travel

78% employees reported

View more detailed insights

Gender based rating

3.2

Rated by Women

7 reviews

2.6

Rated by Men

9 reviews

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16 reviews found

Sort by: Popular

Senior Customer Service Executive in Hyderabad / Secunderabad

Full Time

Customer Success Department

4.0

Overall Rating

4.0

Category Ratings

4.0

Salary

3.0

Skill development

3.0

Job security

3.0

Promotions

2.0

Work satisfaction

3.0

Company culture

3.0

Work-life balance

posted on 08 May 2024

Likes

They are good paymasters even after leaving the job they credited my salary for the number of days I worked.

Salary - Good

Dislikes

Transport facility is not upto the mark Infrastructure needs to be worked

Work satisfaction - Poor

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This job involves Travel Within City.

Senior Customer Service Executive in Bangalore / Bengaluru

Full Time

Back Office Department

2.0

Overall Rating

2.0

Category Ratings

2.0

Salary

3.0

Skill development

2.0

Job security

2.0

Promotions

2.0

Work satisfaction

2.0

Company culture

2.0

Work-life balance

posted on 28 Sep 2024

Likes

Appreciated them allowing sick leave.

Dislikes

Too much expectations from me and the salary deduction based on performance is just wrong.

Salary - Poor
Job security - Poor
Promotions - Poor
Work satisfaction - Poor
Company culture - Poor
Work-life balance - Poor

Senior Customer Service Executive in Hyderabad / Secunderabad

Full Time

Non Voice Department

3.0

Overall Rating

3.0

Category Ratings

2.0

Salary

3.0

Skill development

3.0

Job security

1.0

Promotions

3.0

Work satisfaction

5.0

Company culture

3.0

Work-life balance

posted on 11 May 2024

Likes

Good environment

Company culture - Excellent

Dislikes

No hike, increment

Salary - Poor
Promotions - Bad

Senior Customer Service Executive in Bangalore / Bengaluru (working remotely)

Full Time

Operations Support Department

2.0

Overall Rating

2.0

Category Ratings

2.0

Salary

1.0

Skill development

2.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

3.0

Work-life balance

posted on 20 Dec 2023

Likes

Work From Home ONLY!

Dislikes

Managers are incapable, HR depends on operation to take any action or follow procedures. Normally it's the other way.

Salary - Poor
Skill development - Bad
Job security - Poor
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Senior Customer Service Executive in Hyderabad / Secunderabad

Full Time

Voice / Blended Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 16 Feb 2024

Likes

Very good place to work and good support and very good staff

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

N/A

Work Details

Work policy: 2 days/week from office

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Senior Customer Service Executive in Bangalore / Bengaluru

Full Time

Non Voice Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Salary

1.0

Skill development

1.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

1.0

Work-life balance

posted on 27 Jan 2024

Likes

Nothing to like

Dislikes

Everything to dislike

Salary - Bad
Skill development - Bad
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad

Work Details

Work days: Alternate Saturday off (Strict Timings)

Work related travel: This is a desk job.

Senior Customer Service Executive in Bangalore / Bengaluru

Full Time

Non Voice Department

2.0

Overall Rating

2.0

Category Ratings

2.0

Salary

1.0

Skill development

1.0

Job security

3.0

Promotions

1.0

Work satisfaction

1.0

Company culture

3.0

Work-life balance

posted on 13 Jun 2023

Likes

Dont go for it,even a low paying job in some other company is better

Dislikes

Food,politics

Salary - Poor
Skill development - Bad
Job security - Bad
Work satisfaction - Bad
Company culture - Bad

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This job involves Travel Within City.

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Senior Customer Service Executive in Hyderabad / Secunderabad

Full Time

Non Voice Department

4.0

Overall Rating

4.0

Category Ratings

3.0

Salary

3.0

Skill development

4.0

Job security

3.0

Promotions

3.0

Work satisfaction

3.0

Company culture

3.0

Work-life balance

posted on 25 Jul 2023

Likes

Average

Job security - Good

Dislikes

Work pressure is too high

Work Details

Work days: Rotational Shift (Flexible Timings)

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Senior Customer Service Executive in Bangalore / Bengaluru

Full Time

Non Voice Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

4.0

Work-life balance

posted on 04 Sep 2023

Likes

Managers are friendly in nature

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Good

Dislikes

Nothing

Senior Customer Service Executive in Bangalore / Bengaluru

Full Time

Customer Support Service Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 03 Aug 2022

Likes

One of the best company I've worked with

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Nothing

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Senior Customer Service Executive (working remotely)

Full Time

Non Voice Department

2.0

Overall Rating

2.0

Category Ratings

1.0

Salary

1.0

Skill development

3.0

Job security

2.0

Promotions

2.0

Work satisfaction

1.0

Company culture

2.0

Work-life balance

posted on 09 Oct 2024

Likes

Would like to discuss

Dislikes

Elaborately explain

Salary - Bad
Skill development - Bad
Promotions - Poor
Work satisfaction - Poor
Company culture - Bad
Work-life balance - Poor

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Senior Customer Service Executive (working remotely)

Voice / Blended Department

1.0

Overall Rating

1.0

Category Ratings

4.0

Salary

1.0

Skill development

1.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

1.0

Work-life balance

posted on 24 May 2022

Likes

Nothing positive read offer letter before joining they will terminate 80% candidates after training and this company is hub of politics especially bangalore branch.

Salary - Good

Dislikes

This is the worst organization ever seen pathetic experience 😕 not recommended please don't waste your time and your job is not guaranteed even though you give your best in assessments and they will keep on filtering candidates every week and i cleared almost all assessment from the date of joining every day and my last assessmentI scored 54 out of 60 but still I got a call from ruthless HR of bangalore branch that will get termination very much disappointed They playing with careers of people Labour's court should take strict action on this company....Read More

Skill development - Bad
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Senior Customer Service Executive in Bangalore / Bengaluru

Full Time

Other Department

4.0

Overall Rating

4.0

Category Ratings

4.0

Salary

4.0

Skill development

4.0

Job security

4.0

Promotions

4.0

Work satisfaction

4.0

Company culture

4.0

Work-life balance

posted on 30 May 2024

Likes

Salary - Good
Skill development - Good
Job security - Good
Promotions - Good
Work satisfaction - Good
Company culture - Good
Work-life balance - Good

Senior Customer Service Executive (working remotely)

Non Voice Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

4.0

Skill development

5.0

Job security

4.0

Promotions

4.0

Work satisfaction

5.0

Company culture

4.0

Work-life balance

posted on 27 Oct 2022

Likes

Flexible shifts- incentives

Salary - Excellent
Skill development - Good
Job security - Excellent
Promotions - Good
Work satisfaction - Good
Company culture - Excellent
Work-life balance - Good

Dislikes

Nothing there is no dislikes

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Senior Customer Service Executive in Hyderabad / Secunderabad

Voice / Blended Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Salary

1.0

Skill development

1.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

1.0

Work-life balance

posted on 29 Jun 2022

Likes

Very bad

Dislikes

Everything

Salary - Bad
Skill development - Bad
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad

Senior Customer Service Executive in Hyderabad / Secunderabad

Voice / Blended Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Salary

1.0

Skill development

1.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

1.0

Work-life balance

posted on 23 Feb 2021

Likes

Their true colours of betrayal of not only their employees but also their clients were revealed in the daylight during covid 19, sad sick saddest place I've ever seen, masters of micro / nano management

Dislikes

Did u work for 7.59.59 your salary for that day ain't paid cuz it doesn't show 8hrs, ask your clients to sign a contract and cheat them by not providing service later on, make them run away from you but yet u won't forget to charge them early termination fee, their we go i gave away the whole strategy

Salary - Bad
Skill development - Bad
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad

Work Details

It's like living under the sun bare naked and getting burnt in the same spot day after another

Work days: Monday to Friday (Strict Timings)

Top trending discussions

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Career Advice

2w (edited)

a team lead

I'm getting a good offer after joining a company. It's been 10 days only . Can i leave it?

I recently joined a new company, and within 10 days, I received a more attractive offer from another company. Can I resign without serving the notice period? Would declining any salary and relieving letter (Experience Letter) it easier for the company to agree to my departure?

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AmbitionBox has 16 IntouchCX reviews submitted by IntouchCX employees. Read reviews on salaries, working hours, work culture, office environment, and more to know if IntouchCX is the right company for you. 64% of employees reported the...Read more

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