Firstsource Solutions Senior CSA review

What employees say about Firstsource Solutions?

Insights from employee reviews on AmbitionBox

Workplace insights

Work from office

77% employees reported

Rotational Shift

55% employees reported

Flexible timing

60% employees reported

No travel

66% employees reported

View more detailed insights

Gender based rating

4.0

Rated by Women

32 reviews

3.3

Rated by Men

50 reviews

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Top Mentions in Firstsource Solutions Senior CSA Reviews

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86 reviews found

Sort by: Popular

Senior CSA in Mumbai

Full Time

Non Voice Department

1.0

Overall Rating

1.0

Category Ratings

5.0

Salary

5.0

Skill development

1.0

Job security

2.0

Promotions

5.0

Work satisfaction

1.0

Company culture

1.0

Work-life balance

posted on 18 Jan 2025

Likes

Salary always on time everything good.

Salary - Excellent
Skill development - Excellent
Work satisfaction - Excellent

Dislikes

There is no job security, team leader manager HR everyone is doing politics, if you made any mistake they will play politics and terminate from company no job security

Job security - Bad
Promotions - Poor
Company culture - Bad
Work-life balance - Bad

Sopra Steria

Success to our employee's well-being? A work-life balance that's simply unbeatable.

Our employees have rated us 4 for Work-Life Balance on AmbitionBox

Senior CSA in Mumbai

Full Time

Non Voice Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Salary

1.0

Skill development

1.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

1.0

Work-life balance

posted on 19 Nov 2024

Likes

Nothing

Dislikes

Worst place to work… I was being harassed by the boys at FS and the HR did nothing … the HR didn’t raise any action against them… I would never suggest a girl to work here

Salary - Bad
Skill development - Bad
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Senior CSA in Hyderabad / Secunderabad

Full Time

Non Voice Department

1.0

Overall Rating

1.0

Category Ratings

2.0

Salary

2.0

Skill development

4.0

Job security

2.0

Promotions

2.0

Work satisfaction

2.0

Company culture

2.0

Work-life balance

posted on 25 Apr 2024

Likes

Nothing I like in the Firstsource Management is not good and not good cafertia. Deducated Breaks 30 mintues for 2 times you should not exceed the breaks and system is not good but you should login timely.

Job security - Good

Dislikes

Management is not Good. Before training they will tell you will get very good incentives and when you will perform really time work. the incenticves will be deducated

Salary - Poor
Skill development - Poor
Promotions - Poor
Work satisfaction - Poor
Company culture - Poor
Work-life balance - Poor

Senior CSA in Mumbai

Full Time

Back Office Department

1.0

Overall Rating

1.0

Category Ratings

3.0

Salary

2.0

Skill development

3.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

4.0

Work-life balance

posted on 04 Mar 2025

Likes

Worst management

Work-life balance - Good

Dislikes

Worst management playing politics

Skill development - Poor
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This job involves Travel Within City.

Senior CSA in Mumbai

Full Time

Sales Support & Operations Department

1.0

Overall Rating

1.0

Category Ratings

2.0

Salary

5.0

Skill development

1.0

Job security

1.0

Promotions

4.0

Work satisfaction

1.0

Company culture

5.0

Work-life balance

posted on 25 Feb 2025

Likes

Skill development - Excellent
Work satisfaction - Good
Work-life balance - Excellent

Dislikes

I had an accident and company forcefully resign me I can’t go to office because of my surgery and the company kick me gave me false hope and make me do forceful resign

Salary - Poor
Job security - Bad
Promotions - Bad
Company culture - Bad

Work Details

Work days: Rotational Shift (Flexible Timings)

Senior CSA in Hyderabad / Secunderabad

Full Time

Other Department

3.0

Overall Rating

3.0

Category Ratings

2.0

Salary

3.0

Skill development

3.0

Job security

1.0

Promotions

3.0

Work satisfaction

1.0

Company culture

3.0

Work-life balance

posted on 18 Feb 2025

Likes

We can improve our skills.

Dislikes

Completely unhygienic organization.

Salary - Poor
Promotions - Bad
Company culture - Bad

ServiceNow

Our employees have rated us 4.1 on AmbitionBox

Join a company where our employee's ratings speak volumes.

Senior CSA in Dindigul

Full Time

Back Office Department

4.0

Overall Rating

4.0

Category Ratings

4.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 01 Feb 2025

Likes

Good IMP that is promotion being encouraged for all senior employees and both fresher and experienced candidates can learn many in work

Salary - Good
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Salary hike was not upto the level

Work Details

Work policy: For me it was 3months work from home

Work days: Monday to Friday (Strict Timings)

You are reading trusted reviews. Keep reading to find out more about Firstsource Solutions.

Senior CSA in Hyderabad / Secunderabad

Full Time

Content Management (Print / Online / Electronic) Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 29 Jan 2025

Likes

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Discover interview dos and don'ts from real experiences

Senior CSA in Bangalore / Bengaluru

Full Time

Customer Success Department

5.0

Overall Rating

5.0

Category Ratings

4.0

Salary

5.0

Skill development

5.0

Job security

3.0

Promotions

4.0

Work satisfaction

5.0

Company culture

4.0

Work-life balance

posted on 17 Jan 2025

Likes

Career growth, friendly environment

Salary - Good
Skill development - Excellent
Job security - Excellent
Work satisfaction - Good
Company culture - Excellent
Work-life balance - Good

Dislikes

Regarding appraisal

Senior CSA in Hyderabad / Secunderabad

Full Time

Corporate Training Department

1.0

Overall Rating

1.0

Category Ratings

3.0

Salary

1.0

Skill development

3.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

1.0

Work-life balance

posted on 15 Jan 2025

Likes

It's ok to work only as a temporary job

Dislikes

No management support, I had a issue with my bank account and they did not help me. I had to leave my job because of that.

Skill development - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad

Senior CSA in Mumbai

Full Time

Customer Success Department

4.0

Overall Rating

4.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

4.0

Promotions

5.0

Work satisfaction

5.0

Company culture

4.0

Work-life balance

posted on 30 Dec 2024

Likes

Friendly environment

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Good
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Good

Dislikes

Canteen food is worst compare to any organization

Senior CSA in Mumbai

Full Time

After Sales Service & Repair Department

4.0

Overall Rating

4.0

Category Ratings

4.0

Salary

4.0

Skill development

4.0

Job security

3.0

Promotions

5.0

Work satisfaction

4.0

Company culture

4.0

Work-life balance

posted on 18 Dec 2024

Likes

Work from home condition and Team leader supports

Salary - Good
Skill development - Good
Job security - Good
Work satisfaction - Excellent
Company culture - Good
Work-life balance - Good

Dislikes

Traveling to office and cafeteria opening time.

Work Details

Work related travel: This is a desk job.

Senior CSA in Mumbai

Full Time

Retail & B2C Sales Department

5.0

Overall Rating

5.0

Category Ratings

3.0

Salary

4.0

Skill development

2.0

Job security

3.0

Promotions

4.0

Work satisfaction

4.0

Company culture

4.0

Work-life balance

posted on 13 Dec 2024

Likes

Yes

Skill development - Good
Work satisfaction - Good
Company culture - Good
Work-life balance - Good

Dislikes

No job security in first source

Job security - Poor

Senior CSA in Hyderabad / Secunderabad

Full Time

Non Voice Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 27 Nov 2024

Likes

Salary and incentives

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

No cab and food

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Senior CSA in Bangalore / Bengaluru

Full Time

Customer Success Department

5.0

Overall Rating

5.0

Category Ratings

2.0

Salary

5.0

Skill development

5.0

Job security

3.0

Promotions

5.0

Work satisfaction

5.0

Company culture

4.0

Work-life balance

posted on 30 Oct 2024

Likes

First source has a very good company culture

Skill development - Excellent
Job security - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Good

Dislikes

There is no dislike I felt in first source

Salary - Poor

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Senior CSA in Chennai

Full Time

Pharmaceutical & Biotechnology Department

5.0

Overall Rating

5.0

Category Ratings

4.0

Salary

5.0

Skill development

4.0

Job security

4.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 21 Oct 2024

Likes

All are good,working place nice....

Salary - Good
Skill development - Excellent
Job security - Good
Promotions - Good
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

NOthing....

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Senior CSA in Bangalore / Bengaluru

Full Time

Operations Department

2.0

Overall Rating

2.0

Category Ratings

2.0

Salary

3.0

Skill development

3.0

Job security

1.0

Promotions

2.0

Work satisfaction

3.0

Company culture

1.0

Work-life balance

posted on 04 Oct 2024

Likes

Supportive team lead

Dislikes

Pressurising for work

Salary - Poor
Promotions - Bad
Work satisfaction - Poor
Work-life balance - Bad

Senior CSA in Mumbai

Full Time

Operations Support Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 13 Sep 2024

Likes

The environment

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

There’s nothing as such

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Senior CSA in Hyderabad / Secunderabad

Full Time

Operations Support Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 09 Jun 2024

Likes

worklife balance

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

no dislikes one of the best opportunity i have get in this company

Work Details

Work days: Alternate Saturday off (Flexible Timings)

Work related travel: This is a desk job.

Senior CSA in Mumbai

Full Time

Voice \/ Blended Department

4.0

Overall Rating

4.0

Category Ratings

3.0

Salary

4.0

Skill development

4.0

Job security

3.0

Promotions

5.0

Work satisfaction

3.0

Company culture

5.0

Work-life balance

posted on 06 May 2024

Likes

Work Life Balance

Skill development - Good
Job security - Good
Work satisfaction - Excellent
Work-life balance - Excellent

Dislikes

It's good for freshers as their salary budget is fixed & low.

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