AmbitionBox
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Firstsource Solutions
based on 4.5k Reviews
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Full Time
Recruitment & Talent Acquisition Department
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Yes company is good, ensure good growth in terms of promotion and salary
Politics
Work days:Â Monday to Saturday (Flexible Timings)
Work related travel:Â This job involves Travel Within Country.
What people are saying about Firstsource Solutions
Full Time
HR Operations Department
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I appreciate working at Firstsource Solutions for its collaborative work environment and employee-centric approach. The company fosters professional growth by providing ample learning opportunities, skill development programs, and a supportive team culture. Its focus on innovation and delivering value to clients inspires me to contribute effectively. Additionally, the management’s open communication and efforts to recognize and reward hard work make it a great place to work....Read More
While I appreciate the supportive work culture at Firstsource Solutions, I feel there is room for improvement in streamlining internal processes to enhance efficiency. Additionally, more opportunities for cross-departmental collaboration or upskilling initiatives could help employees broaden their skill sets and contribute more effectively to the organization.
Work days:Â Monday to Saturday (Strict Timings)
Work related travel:Â This is a desk job.
Full Time
HR Operations Department
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Work policy: 2 days/week from office
Work days:Â Monday to Saturday (Flexible Timings)
Work related travel:Â This job involves Travel Within City.
Full Time
Human Resources - Other Department
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On time salary
Don't have
Full Time
Employee Relations Department
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Provides great opportunity to learn and grow. Culture is good
More structure needs to be there.
Work days:Â Monday to Friday (Strict Timings)
Full Time
Banking Operations Department
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Very Bad Environment
Overall not good
Work timings:Â Strict Timings
Full Time
Employee Relations Department
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I like my team and the support provided by them.
Work Culture and low focus on learning & development
Full Time
HR Operations Department
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Good worker and learner
No comments
Work days:Â Monday to Friday (Flexible Timings)
Work related travel:Â This job involves Travel Within City.
Full Time
HR Operations Department
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That you have job security
Company does not care about candidate/employee experience. Driven by numbers only.
Work days:Â Monday to Saturday (Strict Timings)
Work related travel:Â This is a desk job.
Full Time
Compensation & Benefits Department
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Coordinating with other people
Never appreciate Focusing on flaws than their work Never involved in any discussion No work life balance
Work policy: I go to office only when there is a meeting
Work days:Â Monday to Friday (Flexible Timings)
Work related travel:Â This is a desk job.
Full Time
Employee Relations Department
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Company has good job security and pays well.
Employee benefits are not upto the mark and competitors are providing better benefits.
Work days:Â Monday to Friday (Flexible Timings)
Work related travel:Â This is a desk job.
Full Time
Banking Operations Department
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Nothing like it.
There was a lot of politics in that company, only the sycophants and special ones of the manager and team leader got the opportunities, rest all just did work like donkeys, that is why I left that place.
Work days:Â Monday to Saturday (Flexible Timings)
Work related travel:Â This is a desk job.
Full Time
Voice / Blended Department
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Salary was competitive compared to the market.
No WFH option even if there is a possibility from the process perspective, Terrible office culture because of politics from the management as well as the agents and HRs intervention was not timely. Management will call you and threaten you regarding your job even if you are a performer and achiever but do not do things their way because they are looking for all the credit.
Work days:Â Rotational Shift (Flexible Timings)
Work related travel:Â This is a desk job.
Full Time
Voice / Blended Department
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Nothing to like about when supervisor is like this.
The asst manager behavior was not good. During covid I went to take vaccine and worked on my week off which was approved by TL. He shouted on the whole floor and said office work is first take vaccine after 1 year. That manager Ragvendra behavior was worst.
Work days:Â Rotational Shift (Strict Timings)
Work related travel:Â This is a desk job.
Full Time
Non Voice Department
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Nothing to be happy about.
Poor internal management. Unfriendly HRs, especially "A. Singhania".....complete politics in the office. Real issues will be suppressed by AM or Manager, the mistake is proven to be the organisation's end. Proceed at your own risk. If you work well here, they will make you work more, and it would be your responsibility to take a note of how much you have worked other than your login hours. Completely irresponsible management. My phone was stolen in this office during the third month...everyone including HR and manager suppressed my voice with all the lies and no action has been taken further. Such a miserable place to work....Read More
Work days:Â Rotational Shift (Strict Timings)
Work related travel:Â This job involves Travel Within City.
Full Time
Quality Assurance - Other Department
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Salary is good
People from operations especially trainers are not cooperating with QA and supporting all the users regardless of the incorrectly worked accounts. Also the company has terminated me in BGV and it was not my decision to quit the company. Also the company has terminated a lot of people like me even after insisting them not to do so.
Full Time
Back Office Department
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Just the recruitment Team is good helping the candidate to get hired.
After clearing 3 rounds of interview I was told I was not selected but without any reason. Ops manager just wrote rejected on a paper and the recruitment team is like did you discuss package or you might have over experience for this position. There is no clear communication on what's the main reason for not hiring. Even after clearing every round of interview.
Work days:Â Rotational Shift (Strict Timings)
Work related travel:Â This job involves Travel Within City.
Full Time
Finance Department
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work life balance, WFH
No job security, Pathetic management, Night shift
Work days:Â Monday to Friday (Flexible Timings)
Work related travel:Â This is a desk job.
Full Time
Customer Success Department
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Nothing
The HR of the company is too rude. They just terminated the person looking on the chats of 11months before which was not clear at all. One of the employee went to HR and said it's a password shared to other without any proof the agent was terminate. No value to the people who work effectively.
Full Time
Customer Success Department
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Nothing they treat us like we are nothing to them They don't value us Even HR is not Supportive We been pressurise to do Overtime
Everything Only Hiring Team is good other then that Didn't get any support from them as an employee
Work related travel:Â This job involves Travel Within City.
Full Time
Customer Success Department
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The company ensures comprehensive training for its agents, equipping them with the necessary skills and knowledge before they step into the process.
The company has several areas for improvement, such as addressing concerns about limited employee voice and the perception that HR holds an upper hand in decisions. Issues like unclear salary deductions and the lack of adequate support systems for employees create dissatisfaction. Additionally, upgrading the infrastructure could significantly enhance the overall work environment and employee experience....Read More
Work days:Â Rotational Shift (Flexible Timings)
Work related travel:Â This is a desk job.
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AmbitionBox has 1 Firstsource Solutions review submitted by Firstsource Solutions employee. Read reviews on salaries, working hours, work culture, office environment, and more to know if Firstsource Solutions is the right company for you. ... Read moreInfosys
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