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2 reviews found
Back Office Computer Operator
Servicing Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Its feel free to work
- Salary - Good
- Job security - Good
- Promotions - Good
- Work satisfaction - Good
- Company culture - Good
Dislikes
Wo
Work Details
Good
Work days: Monday to Friday (Flexible Timings)
Back Office Computer Operator in Mumbai
Full Time
Back Office Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
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Company culture
Work-life balance
Likes
No respect because they never
Dislikes
- Salary - Bad
- Skill development - Bad
- Job security - Bad
- Promotions - Bad
- Work satisfaction - Bad
- Company culture - Bad
- Work-life balance - Bad
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Customer Service Executive in Hyderabad / Secunderabad
Full Time
Back Office Department
Overall Rating
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Skill development
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Work-life balance
Likes
Just the recruitment Team is good helping the candidate to get hired.
Dislikes
After clearing 3 rounds of interview I was told I was not selected but without any reason. Ops manager just wrote rejected on a paper and the recruitment team is like did you discuss package or you might have over experience for this position. There is no clear communication on what's the main reason for not hiring. Even after clearing every round of interview.
- Salary - Bad
- Skill development - Bad
- Job security - Bad
- Promotions - Bad
- Work satisfaction - Bad
- Company culture - Bad
- Work-life balance - Bad
Work Details
Work days: Rotational Shift (Strict Timings)
Work related travel: This job involves Travel Within City.
Customer Support Executive in Bangalore / Bengaluru
Full Time
Customer Success Department
Overall Rating
Category Ratings
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Skill development
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Likes
Nothing
Dislikes
The HR of the company is too rude. They just terminated the person looking on the chats of 11months before which was not clear at all. One of the employee went to HR and said it's a password shared to other without any proof the agent was terminate. No value to the people who work effectively.
- Salary - Bad
- Skill development - Bad
- Job security - Bad
- Promotions - Bad
- Work satisfaction - Bad
- Company culture - Bad
- Work-life balance - Bad
Senior Associate in Hyderabad / Secunderabad
Full Time
Non Voice Department
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Category Ratings
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Skill development
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Likes
Nothing
Dislikes
Till now i didn't got my last month salary and the farewell team is worst even there is nothing to pay after 90 days they will ask the money around 10k to get the experience letter
- Salary - Bad
- Skill development - Bad
- Job security - Bad
- Promotions - Bad
- Work satisfaction - Bad
- Company culture - Bad
- Work-life balance - Bad
Work Details
Work days: Monday to Friday (Strict Timings)
Work related travel: This job involves Travel Within City.
Senior Associate in Bangalore / Bengaluru
Full Time
Non Voice Department
Overall Rating
Category Ratings
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Skill development
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Likes
I didn't link any thing in this company
Dislikes
There is no work life balance, 8hr on system. So many health issues. Management domination. No growth. For Fresher its good but not for experience. Night shift allowance not there. There is no comfortable to ladies.
- Salary - Poor
- Skill development - Bad
- Job security - Bad
- Promotions - Bad
- Work satisfaction - Bad
- Company culture - Bad
- Work-life balance - Poor
Team Lead in Hyderabad / Secunderabad
Full Time
Operations Department
Overall Rating
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Skill development
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Likes
Nothing is good about the company
Dislikes
Work environment and culture is mostly of domestic than MNC with not a good management environment. Washrooms are not hygenic and so with food. Management does not react to issues on time to fix any problems. It is not an employee centric environment.
- Skill development - Poor
- Job security - Poor
- Work satisfaction - Poor
- Company culture - Poor
Senior Associate in Mumbai
Full Time
Customer Success Department
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Skill development
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Work-life balance
Likes
The canteen food
Dislikes
If you are performing well from the whole team then no appraisal and if others are doing something wrong on chat for example using abusive language threatening to other party company doesn't give a shit but if the top performer only used rude tone in 1 or 2 chats they they terminate directly don't help them so that they don't get terminated
- Salary - Bad
- Skill development - Bad
- Job security - Bad
- Promotions - Bad
- Work satisfaction - Bad
- Company culture - Bad
- Work-life balance - Bad
Senior Associate in Bangalore / Bengaluru
Full Time
Sales Support & Operations Department
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Category Ratings
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Skill development
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Likes
THE ONLY THING I LIKED ABOUT THIS COMPANY THEY GIVE IMPORTANCE AND RESPECT ALL THE RELIGIONS AND CULTURES
Dislikes
NO WORK SECURITY WHEN YOU START EARNING NO GROWTH IF UR GENUINE AND PRIORITIES UR SELF RESPECT POLITICS AND BIASED ENVIRONMENT MANAGERS NEED TO GET EDUCATED AND BUILD THEIR SOFT SKILLS “ PLAY SMART WITH COMPETITORS NOT WITH THE EMPLOYEES WHO WORK TO ACHIEVE YOUR COMPANIES OBJECTIVES
- Salary - Poor
- Skill development - Bad
- Job security - Bad
- Promotions - Bad
- Work satisfaction - Bad
- Work-life balance - Bad
Work Details
Work timings: Flexible Timings
Work related travel: This job involves Travel Within City.
Operations Executive in Mumbai
Full Time
Banking Operations Department
Overall Rating
Category Ratings
Salary
Skill development
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Company culture
Work-life balance
Likes
Work Life Balance.
- Job security - Excellent
- Work-life balance - Excellent
Dislikes
After serving them 2 years, sincerely they couldn't rehire me, they stated to much unplan leaves, people will take unplanned leaves only in medical emergency not for fun can medical emergency can be planned to apply leaves in priority. FSL management should understand this, employee had served 2 years common.
- Salary - Bad
- Skill development - Bad
- Promotions - Bad
- Work satisfaction - Bad
- Company culture - Bad
Work Details
Work days: Monday to Friday (Flexible Timings)
Work related travel: This is a desk job.
Customer Service Executive in Mumbai
Full Time
Non Voice Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Good work culture, mostly work from home
- Work satisfaction - Good
- Company culture - Good
- Work-life balance - Good
Dislikes
Poor appraisals, pressure to meet upselling targets even in customer service position.
- Job security - Poor
- Promotions - Poor
Work Details
Work policy: Its work from home but when the targets are not met they call you to office.
Work days: Rotational Shift (Flexible Timings)
Work related travel: This is a desk job.
Senior Associate in Hyderabad / Secunderabad
Full Time
Operations Department
Overall Rating
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Skill development
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Likes
No likes...its a worst and pathetic company.
Dislikes
The recruitment team and HR are unprofessional, baised. I cleared my interview and hr name is Haritha. She asked me for all documents and I submitted them. They never asked for my offer letter first, later they asked it. Haritha didn't even give me time for atleast one day to get my offer letter. Later that evening I sent my offer letter and called Hairtha. She was totally unprofessional and pathetic, she said they the opening is now closed and we will contact you later which never happened again. I am lucky that I didn't join Firstsource and work with people like Haritha. Thanks to god!...Read More
- Salary - Bad
- Skill development - Bad
- Job security - Bad
- Promotions - Bad
- Work satisfaction - Bad
- Company culture - Bad
- Work-life balance - Bad
Work Details
Work days: Rotational Shift (Strict Timings)
Work related travel: This job involves Travel Within City.
Other Firstsource Solutions Reviews
Quality Analyst in Chennai
Full Time
Quality Assurance - Other Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Salary is good
- Salary - Good
Dislikes
People from operations especially trainers are not cooperating with QA and supporting all the users regardless of the incorrectly worked accounts. Also the company has terminated me in BGV and it was not my decision to quit the company. Also the company has terminated a lot of people like me even after insisting them not to do so.
- Skill development - Poor
- Job security - Bad
- Work satisfaction - Poor
- Company culture - Bad
Assistant Manager in Bangalore / Bengaluru (working remotely)
Full Time
Finance Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
work life balance, WFH
- Salary - Good
Dislikes
No job security, Pathetic management, Night shift
- Skill development - Bad
- Job security - Bad
- Promotions - Bad
- Work satisfaction - Bad
- Company culture - Bad
Work Details
Work days: Monday to Friday (Flexible Timings)
Work related travel: This is a desk job.
Customer Support Associate in Mumbai
Full Time
Customer Success Department
Overall Rating
Category Ratings
Salary
Skill development
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Company culture
Work-life balance
Likes
Nothing they treat us like we are nothing to them They don't value us Even HR is not Supportive We been pressurise to do Overtime
Dislikes
Everything Only Hiring Team is good other then that Didn't get any support from them as an employee
- Salary - Bad
- Skill development - Bad
- Job security - Bad
- Promotions - Bad
- Work satisfaction - Bad
- Company culture - Bad
- Work-life balance - Bad
Work Details
Work related travel: This job involves Travel Within City.
Team Lead Operations in Hyderabad / Secunderabad
Full Time
Customer Success Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
The company ensures comprehensive training for its agents, equipping them with the necessary skills and knowledge before they step into the process.
- Job security - Good
Dislikes
The company has several areas for improvement, such as addressing concerns about limited employee voice and the perception that HR holds an upper hand in decisions. Issues like unclear salary deductions and the lack of adequate support systems for employees create dissatisfaction. Additionally, upgrading the infrastructure could significantly enhance the overall work environment and employee experience....Read More
- Salary - Poor
- Skill development - Bad
- Promotions - Bad
- Work satisfaction - Poor
- Company culture - Bad
- Work-life balance - Poor
Work Details
Work days: Rotational Shift (Flexible Timings)
Work related travel: This is a desk job.
Manager HRD in Indore
Full Time
HR Operations Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
I appreciate working at Firstsource Solutions for its collaborative work environment and employee-centric approach. The company fosters professional growth by providing ample learning opportunities, skill development programs, and a supportive team culture. Its focus on innovation and delivering value to clients inspires me to contribute effectively. Additionally, the management’s open communication and efforts to recognize and reward hard work make it a great place to work....Read More
- Salary - Excellent
- Skill development - Excellent
- Job security - Excellent
- Promotions - Excellent
- Work satisfaction - Excellent
- Company culture - Excellent
- Work-life balance - Excellent
Dislikes
While I appreciate the supportive work culture at Firstsource Solutions, I feel there is room for improvement in streamlining internal processes to enhance efficiency. Additionally, more opportunities for cross-departmental collaboration or upskilling initiatives could help employees broaden their skill sets and contribute more effectively to the organization.
Work Details
Work days: Monday to Saturday (Strict Timings)
Work related travel: This is a desk job.
Analyst in Hyderabad / Secunderabad
Full Time
Finance Department
Overall Rating
Category Ratings
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Skill development
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Work-life balance
Likes
Nothing much
Dislikes
No proper work culture admin team doesn't have their responsibilities and wash basin sink will overflow everytime which feels very gross no hygiene at all
- Salary - Bad
- Skill development - Bad
- Job security - Bad
- Promotions - Bad
- Work satisfaction - Bad
- Company culture - Bad
- Work-life balance - Bad
Work Details
Work days: Monday to Friday (Flexible Timings)
Work related travel: This job involves Travel Within City.
Senior Customer Service Associate in Chennai
Full Time
Sales Support & Operations Department
Overall Rating
Category Ratings
Salary
Skill development
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Work satisfaction
Company culture
Work-life balance
Likes
Yes my first MNC organisation is first to solution at Private Limited and my precious memory able work balance company is most my favourite thank you so much for 3 years I am working the organisation I am very proud to say thank you so much
- Salary - Good
- Skill development - Excellent
- Job security - Excellent
- Promotions - Good
- Work satisfaction - Excellent
- Company culture - Excellent
- Work-life balance - Excellent
Dislikes
Nothing to say but employee salary always rather than ok but get more salary is very effectively working the employees that's a my way of Thinking thank you
Senior Quality Analyst in Hyderabad / Secunderabad
Full Time
Operations Support Department
Overall Rating
Category Ratings
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Skill development
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Company culture
Work-life balance
Likes
I had high hopes about FSL regarding work culture and as a global organisation but it has been very disappointing about the work culture, no flexibility about the work from home, no growth, no encouragement about new ideas and learning.
Dislikes
Everything
- Salary - Bad
- Skill development - Bad
- Job security - Poor
- Promotions - Bad
- Work satisfaction - Bad
- Company culture - Bad
- Work-life balance - Poor
Work Details
Work days: Rotational Shift (Strict Timings)
Work related travel: This is a desk job.
CS Associate in Mumbai
Full Time
Customer Success Department
Overall Rating
Category Ratings
Salary
Skill development
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Work satisfaction
Company culture
Work-life balance
Likes
My recruiter was very supportive in each and every step during interview with just nice and professional behaviour thank you so much for everything you have done for me Ayan Shaikh from Ijmima Malad Branch
- Salary - Good
- Skill development - Good
- Job security - Excellent
- Promotions - Good
- Work satisfaction - Excellent
- Company culture - Good
- Work-life balance - Good
Dislikes
Nothing he was perfect
Work Details
Work days: Rotational Shift (Strict Timings)
Work related travel: This job involves Travel Within City.
Senior CSA in Mumbai
Full Time
Non Voice Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Nothing
Dislikes
Worst place to work… I was being harassed by the boys at FS and the HR did nothing … the HR didn’t raise any action against them… I would never suggest a girl to work here
- Salary - Bad
- Skill development - Bad
- Job security - Bad
- Promotions - Bad
- Work satisfaction - Bad
- Company culture - Bad
- Work-life balance - Bad
Work Details
Work days: Rotational Shift (Strict Timings)
Work related travel: This is a desk job.
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