EXL Service Customer Success, Service & Operations Department Reviews

Likes

Good company

Dislikes

Promotion and appraisal,

Work Details

Work policy: 2 days/week from office

Work days: Alternate Saturday off (Strict Timings)

Work related travel: This is a desk job.

Likes

Overall I had a good time

Dislikes

Promotion and increments

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Likes

Good work life balance

Dislikes

Salary hikes

Work Details

Work timings: Strict Timings

Likes

Friendly environment, chill process, everything is good

Dislikes

Nothing,only one issue is salary.

Likes

Good culture and good Environment

Dislikes

Financial growth

Likes

Transport system is not good. Management us also not stable. Also the shift timings should be from 05.30 pm to 2.30 am but including cab timings they 5pm to 3am.. and it takes 2 hrs. Extra for pickup and drop. Need to improve working environment as well because it is not professional at all.

Dislikes

They don't have any fixed place where their employees can do wfo and sit at their own process floor. It has been only 6 months I joined here but and shifted 3 times to 3 different buildings. Either give wfh or provide a fix floor to sit.

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Likes

EXL Service is a good company overall in case of IJPs. If you are looking to learn and grow fast EXL is a good option.

Dislikes

The only drawback in working with EXL is the salary. The salary is very low as compared to market standards and if someone wants to leave they don't have a retention policy of offering an increment. No matter how how big of an asset you are for the company they won't retain you unless you are on the level of OPS manager and above. Even if your manager tries the HR won't approve a pay raise. On The contrary while hiring QA from outside they offer good package but won't offer the same to a QA who has been outperforming in the process and seems to be a valuable asset....Read More

Work Details

Work policy: 3 days/week from office

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Likes

Work from home . if you're a fresher graduate you can.

Dislikes

Salary... they give salary in penny, chillers, Managers. I want to take names Kiran and mukesh ( she is real evil ) Ther are the real enemy they will cut you down after hiring 1.5 lac to 2 lac freshers😆 this is how they justify their salary... You can't take you CL PL SL, if you want you have to work on Saturday, I don't know when or ever government will look these matters? They will deduct employees PF plus employers pension amount from your salary 😆😆😆 And because you are the employee you cant argue about it because boss is always right.. (This is Illigal) And HRs they will sell themselves in just 2 thousands. Good luck 🤞...Read More

Work Details

Work days: Alternate Saturday off (Flexible Timings)

Work related travel: This is a desk job.

Likes

I like the process to work. If you can get the proper training then you will enjoy your work but if you can't get the proper training then it will impact everything like your production n all.

Dislikes

There were Archana, she was very toxic person. She was not helpful person. If someone torturing you then Archana will tell you- it will happen here. She will not take action, if you're Manager wants to take the action but she will stop to him also.

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Likes

Job security

Dislikes

The HR team doesn't have any right and authority to interfere in the accounts and unable to help employees in any way, Everything is decided by the operations team. No transport allowance is paid, No night shift allowance, appraisal payout is very low, not an employee centric company, salary day is the last day of month. Work-life balance is worst.

Work Details

Work timings: Strict Timings

Work related travel: This is a desk job.

Likes

Company facilities like Both side cab, WFH, Timely Payout

Dislikes

Low wage, Politics, Work load, No job security. I was in Transamerica Insurance process and management was very poor even AM's are illiterate and always eating gutka in mouth. SM AM AVP they don't give respect to executives and if you complaint about your issue they will tell you to resign. They only promote whome they like. Very bad work culture in Transamerica process.

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This job involves Travel Within City.