EXL Service is rated
4.0 out of 5 stars on
AmbitionBox, based on 153 company reviews. This rating reflects a generally positive employee experience, indicating satisfaction with
the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.
Read more
EXL Service is rated
4.0 out of 5 stars on
AmbitionBox, based on 153 company reviews. This rating reflects a generally positive employee experience, indicating satisfaction with
the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.
Top Mentions
in EXL Service Customer Care Executive Reviews
We strive to keep our reviews 100% genuine. Employers cannot manipulate reviews.
153 reviews found
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Popular
Customer Care Executive in
Punr
Back Office Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
4.0
Salary & Benefits
5.0
Job Security
4.0
Work-Life Balance
posted on 21 May 2021
Likes
Good work experience and very good culture teammates are supportive there is hug cafeteria and hamming arcade for chilling company policy are very good and very satisfied especially for ladies/girls safety Appraisal are fair and they give good salary and bonus every year.
Dislikes
There is a lots of workload
Work Details
I learnt everything on the job .and new begging of my work with exl. And I improved my self in Exl .it's is a very big challenge for me that was nice experience for me
Work timings: Strict Timings
Work related travel: This job involves
International Travel.
Allover everything was very good. No workload. Transport facility was very good
Dislikes
Cafeteria
Work Details
Superb
Work timings: Flexible Timings
Work related travel:This is a desk job.
Customer Care Executive in
Noida
Back Office Department
5.0
Overall Rating
5.0
Category Ratings
3.0
Promotions/Appraisal
3.0
Skill Development
5.0
Company Culture
3.0
Work Satisfaction
3.0
Salary & Benefits
5.0
Job Security
3.0
Work-Life Balance
posted on 16 Jan 2022
Likes
Thank Exl service.com used goal development.
Customer Care Executive in
Pune
Marketing Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
4.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 17 May 2021
Likes
Exl is well reputed organization now a day. It is the leading company and now it has it's own brand In the market and it is fast growing and stable company.
Dislikes
Nothing.
Work Details
The job is quite interesting. I struggled a bit in the beginning as there was no formal training session.i learnt everything on the job.i got a chane to wear multiple hats and that helped me get a taste of different roles within the same team
Work days: Monday to Friday
(Flexible Timings)
Work related travel:This is a desk job.
Customer Care Executive in
Pune
Voice / Blended Department
4.0
Overall Rating
4.0
Category Ratings
4.0
Promotions/Appraisal
4.0
Skill Development
5.0
Company Culture
4.0
Work Satisfaction
3.0
Salary & Benefits
4.0
Job Security
4.0
Work-Life Balance
posted on 26 Jun 2019
Likes
The cafeteria and the logistics where we had to wait for more than hour for the cabs to arrive or to drop .
Dislikes
It's a good company and I must recommend people to surely join EXL and atleast work for once .
Work Details
Work timings: Flexible Timings
Customer Care Executive in
Noida
Voice / Blended Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Promotions/Appraisal
1.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
1.0
Salary & Benefits
4.0
Job Security
1.0
Work-Life Balance
posted on 06 May 2021
Likes
The only thing I like about EXL is that they pay you on time.
Dislikes
Absolutely no management skills. Peer work pressure. Clients will keep on bugging you day in day out. Management is highly political with no vision of someone's skills & pathetic behaviour.
No transparency at all. Inspite of being a MNC absolutely disgusting indianism, hate & negativity.
Work Details
Pathetic
Work days: Rotational Shift
(Flexible Timings)
Work related travel:This is a desk job.
You are reading trusted reviews. Keep reading to find out more about
EXL Service.
Good work environment and culture. Teammates are supportive and the management is transparent. There is a huge cafeteria and gaming arcade for chilling. Company policies are good,
Work Details
Work timings: Strict Timings
Work related travel:This is a desk job.
Customer Care Executive (working remotely)
Full Time
·
Non Voice Department
3.0
Overall Rating
3.0
Category Ratings
3.0
Promotions/Appraisal
3.0
Skill Development
3.0
Company Culture
3.0
Work Satisfaction
3.0
Salary & Benefits
3.0
Job Security
3.0
Work-Life Balance
posted on 23 Feb 2023
Likes
Shift time i like it
Dislikes
No one els
Customer Care Executive in
Jaipur
Non Voice Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
1.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 13 Sep 2021
Likes
Good MNC Company
Work Details
Good Experience
Work days: Monday to Friday
(Flexible Timings)
Customer Care Executive (working remotely)
Full Time
·
Life Insurance Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 30 Oct 2023
Likes
Good company...................................
Dislikes
Best company ............. ..............
Work Details
Work days: Monday to Friday
(Flexible Timings)
Work related travel:This is a desk job.
Customer Care Executive in
Jaipur
Non Voice Department
4.0
Overall Rating
4.0
Category Ratings
3.0
Promotions/Appraisal
3.0
Skill Development
3.0
Company Culture
3.0
Work Satisfaction
3.0
Salary & Benefits
4.0
Job Security
4.0
Work-Life Balance
posted on 09 Nov 2020
Likes
Exl is good MNC and work culture so helpful.
All supervisors and management's behavior is too good
Dislikes
Salary is too low and work pressure to high volume.
Work Details
Work timings: Flexible Timings
Work related travel: This job involves
Travel Within Country.
Customer Care Executive in
Noida
Operations Support Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 28 Apr 2022
Likes
Best company to work with, Great experience
Dislikes
Nothing
Work Details
Work days: Monday to Friday
(Flexible Timings)
Work related travel:This is a desk job.
Customer Care Executive in
Noida
Voice / Blended Department
5.0
Overall Rating
5.0
Category Ratings
4.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
4.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 23 Sep 2020
Likes
During the covid times we are working from home which is a good thing considering the number of cases rising.
Dislikes
Management
Work Details
Work days: Monday to Friday
(Flexible Timings)
Work related travel:This is a desk job.
Customer Care Executive in
Jaipur
Administration Department
4.0
Overall Rating
4.0
Category Ratings
3.0
Promotions/Appraisal
4.0
Skill Development
4.0
Company Culture
4.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
4.0
Work-Life Balance
posted on 14 Mar 2022
Likes
Amazing work environment but work load too high
Dislikes
Work load too high
Work Details
Work days: Monday to Friday
(Flexible Timings)
Customer Care Executive in
Jaipur
Logistics Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Promotions/Appraisal
1.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
1.0
Salary & Benefits
1.0
Job Security
1.0
Work-Life Balance
posted on 20 Apr 2022
Likes
Very hard job and they are not paid. Target is very hard and salary very low
Dislikes
Working shift very bad and monthly salary very low and lot of work pressure
Customer Care Executive in
Noida
Operations Department
5.0
Overall Rating
5.0
Category Ratings
3.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
4.0
Work-Life Balance
posted on 02 May 2021
Likes
Atmoshphere
Dislikes
Carrier growth rate is less
Work Details
Good
Work days: Monday to Friday
(Strict Timings)
Work related travel: This job involves
Travel Within City.
Customer Care Executive in
Noida
Software Development Department
4.0
Overall Rating
4.0
Category Ratings
4.0
Promotions/Appraisal
4.0
Skill Development
4.0
Company Culture
4.0
Work Satisfaction
4.0
Salary & Benefits
4.0
Job Security
4.0
Work-Life Balance
posted on 19 May 2022
Likes
Good work environment and culture
Dislikes
Salary is less as we are working in well mnc so that we have toh get a well sakary but not
Work Details
Work days: Monday to Friday
(Flexible Timings)
Work related travel:This is a desk job.
Customer Care Executive in
Pune
Motor Insurance Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 06 Aug 2020
Likes
Through this pandemic company has never let us feel the fear of losing jobs and i really feel my job secured with EXL
People also ask about EXL Service's Customer Care Executives
Is EXL Service a good place to work for Customer Care Executives?
The experience of working at any company can vary based on factors like team, manager, role, company policy etc. However, with an overall rating of 4.0 out of 5 from over 153 employee reviews, it's clear that most customer care executives have a positive experience working at EXL Service. Job Security holds the highest rating at 4.4, while salary & benefits is rated the lowest amongst all factors at 3.4. Read reviews about job security and salary & benefits on AmbitionBox.
Does EXL Service pay their Customer Care Executives well?
According to AmbitionBox reviews, EXL Service customer care executives rate their salary and benefits at 3.4 out of 5, based on 153 reviews. The rating reflects an average level of satisfaction among employees regarding compensation and benefits, indicating that while employees find the compensation and benefits acceptable, there is room for improvement in these areas. You can know more about EXL Service's customer care executives salaries here and to read reviews specifically about salary and benefits at EXL Service for customer care executives, click here.
How is the work culture at EXL Service for Customer Care Executives?
Work culture at EXL Service for customer care executives is rated 3.8 out of 5 by 153 employees on AmbitionBox, indicating an average environment. Work culture encompasses aspects like collaboration, support, and overall employee satisfaction. The rating reflects that while some aspects of the work culture are satisfactory, there is room for improvement in certain areas. To read reviews specifically about work culture at EXL Service for customer care executives, click here.
How is the job security at EXL Service for Customer Care Executives?
Based on 153 reviews on AmbitionBox, EXL Service's customer care executives rate job security at 4.4 out of 5. This high rating reflects strong employee confidence in the stability and security of their roles at EXL Service, indicating that most employees feel secure in their positions and trust the company to provide a reliable work environment. To read reviews about job security at EXL Service for customer care executives, click here.
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