EXL Service is rated
4.2 out of 5 stars on
AmbitionBox, based on 44 company reviews. This rating reflects a generally positive employee experience, indicating satisfaction with
the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.
Read more
EXL Service is rated
4.2 out of 5 stars on
AmbitionBox, based on 44 company reviews. This rating reflects a generally positive employee experience, indicating satisfaction with
the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.
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in EXL Service Customer Care Executive Pune Reviews
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44 reviews found
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Popular
Customer Care Executive in
Pune
Full Time
·
CSR & Sustainability Department
4.0
Overall Rating
4.0
Category Ratings
3.0
Promotions/Appraisal
3.0
Skill Development
4.0
Company Culture
3.0
Work Satisfaction
3.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 28 May 2022
Likes
Only the job security nothing else
Dislikes
there is less opportunity for growth
Work Details
Its good
Work days: Monday to Friday
(Strict Timings)
Work related travel:This is a desk job.
Customer Care Executive in
Pune
Full Time
·
Business Process Outsourcing Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
4.0
Skill Development
5.0
Company Culture
4.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
4.0
Work-Life Balance
posted on 23 Jun 2022
Likes
Growing up carrier
Dislikes
Rotational shifts
Work Details
Excellent
Work days: Monday to Friday
(Flexible Timings)
Work related travel: This job involves
Travel Within Country.
Customer Care Executive in
Pune
Full Time
·
Other Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 26 Oct 2023
Likes
Positivity coordination learning
Dislikes
Work hours were too long
Work Details
Work days: Monday to Friday
(Strict Timings)
Work related travel:This is a desk job.
Customer Care Executive in
Pune
Full Time
·
Non Voice Department
5.0
Overall Rating
5.0
Category Ratings
1.0
Promotions/Appraisal
3.0
Skill Development
5.0
Company Culture
3.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 08 Aug 2023
Likes
Good work life balance.
Dislikes
Very poor increment yearly. Its equal to none.
Work Details
Work days: Monday to Friday
(Strict Timings)
Work related travel: This job involves
International Travel.
Customer Care Executive in
Pune
Full Time
·
Back Office Department
5.0
Overall Rating
5.0
Category Ratings
4.0
Promotions/Appraisal
4.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
3.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 01 Mar 2024
Likes
This company is very good for womens.
Good work culture and job security and main thing is both way cab facility available (home pickup and home drop)
Dislikes
NA
Customer Care Executive in
Pune
Full Time
·
Back Office Department
4.0
Overall Rating
4.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
4.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 29 Jan 2023
Likes
Exl environment..
Dislikes
Nothing all is good
Work Details
Work days: Monday to Friday
(Flexible Timings)
Work related travel: This job involves
Travel Within City.
Customer Care Executive in
Pune
Full Time
·
Insurance Department
3.0
Overall Rating
3.0
Category Ratings
3.0
Promotions/Appraisal
3.0
Skill Development
3.0
Company Culture
3.0
Work Satisfaction
3.0
Salary & Benefits
3.0
Job Security
3.0
Work-Life Balance
posted on 01 Jun 2021
Likes
Work environment and culture is good.
Dislikes
Lot of politics the management doesn't address our issues, and salary is decent but career growth is slow.
Work Details
Average
Work days: Monday to Friday
(Strict Timings)
Work related travel:This is a desk job.
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EXL Service.
Customer Care Executive in
Pune
Full Time
·
Non Voice Department
4.0
Overall Rating
4.0
Category Ratings
4.0
Promotions/Appraisal
4.0
Skill Development
5.0
Company Culture
4.0
Work Satisfaction
4.0
Salary & Benefits
5.0
Job Security
4.0
Work-Life Balance
posted on 25 Aug 2018
Likes
its realy good time spent in exl training time was very good also teammate is good lot of thing learned from exl i realy enjoying exl co.
Dislikes
i like work in exl because exl is my family i learned lot of thing in exl working environment is good people also friendly so overall my experience in exl is excellent.
Work related travel: This job involves
Travel Within City.
Customer Care Executive in
Pune
Back Office Department
3.0
Overall Rating
3.0
Category Ratings
1.0
Promotions/Appraisal
1.0
Skill Development
3.0
Company Culture
1.0
Work Satisfaction
1.0
Salary & Benefits
4.0
Job Security
3.0
Work-Life Balance
posted on 01 Jun 2022
Likes
Only job security nothing else
Dislikes
Compensation stucture is worst
Work Details
Work days: Monday to Friday
(Flexible Timings)
Customer Care Executive in
Pune
Accounts Payable Department
2.0
Overall Rating
2.0
Category Ratings
1.0
Promotions/Appraisal
4.0
Skill Development
3.0
Company Culture
1.0
Work Satisfaction
2.0
Salary & Benefits
4.0
Job Security
4.0
Work-Life Balance
posted on 19 Apr 2022
Likes
Nothing
Dislikes
Parshality
Work Details
Work days: Rotational Shift
(Strict Timings)
Work related travel:This is a desk job.
Customer Care Executive in
Pune
Business Process Outsourcing Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 23 Mar 2022
Likes
Good
Dislikes
As of now no bad experience
Work Details
Good
Work days: Monday to Friday
(Strict Timings)
Work related travel:This is a desk job.
Customer Care Executive in
Pune
Voice / Blended Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
4.0
Skill Development
4.0
Company Culture
5.0
Work Satisfaction
4.0
Salary & Benefits
5.0
Job Security
4.0
Work-Life Balance
posted on 09 May 2021
Likes
Allover everything was very good. No workload. Transport facility was very good
Dislikes
Cafeteria
Work Details
Superb
Work timings: Flexible Timings
Work related travel:This is a desk job.
Customer Care Executive in
Pune
Marketing Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
4.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 17 May 2021
Likes
Exl is well reputed organization now a day. It is the leading company and now it has it's own brand In the market and it is fast growing and stable company.
Dislikes
Nothing.
Work Details
The job is quite interesting. I struggled a bit in the beginning as there was no formal training session.i learnt everything on the job.i got a chane to wear multiple hats and that helped me get a taste of different roles within the same team
Work days: Monday to Friday
(Flexible Timings)
Work related travel:This is a desk job.
Customer Care Executive in
Pune
Voice / Blended Department
4.0
Overall Rating
4.0
Category Ratings
4.0
Promotions/Appraisal
4.0
Skill Development
5.0
Company Culture
4.0
Work Satisfaction
3.0
Salary & Benefits
4.0
Job Security
4.0
Work-Life Balance
posted on 26 Jun 2019
Likes
The cafeteria and the logistics where we had to wait for more than hour for the cabs to arrive or to drop .
Dislikes
It's a good company and I must recommend people to surely join EXL and atleast work for once .
Work Details
Work timings: Flexible Timings
Customer Care Executive in
Pune
Health Insurance Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
4.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 05 May 2021
Likes
Good work environment and culture. Teammates are supportive and the management is transparent. There is a huge cafeteria and gaming arcade for chilling. Company policies are good,
Work Details
Work timings: Strict Timings
Work related travel:This is a desk job.
Customer Care Executive in
Pune
Motor Insurance Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 06 Aug 2020
Likes
Through this pandemic company has never let us feel the fear of losing jobs and i really feel my job secured with EXL
Work Details
Work days: Rotational Shift
(Flexible Timings)
Customer Care Executive in
Pune
Insurance Department
4.0
Overall Rating
4.0
Category Ratings
5.0
Promotions/Appraisal
4.0
Skill Development
4.0
Company Culture
5.0
Work Satisfaction
4.0
Salary & Benefits
4.0
Job Security
4.0
Work-Life Balance
posted on 22 Sep 2020
Likes
Working culture is good.my teammates and management team is supportive.company provide good policies.they give good salary and also bonus.
Work Details
Very very nice
Work days: Monday to Friday
(Strict Timings)
Work related travel:This is a desk job.
Customer Care Executive in
Pune
Operations Support Department
2.0
Overall Rating
2.0
Category Ratings
4.0
Promotions/Appraisal
4.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
2.0
Salary & Benefits
3.0
Job Security
3.0
Work-Life Balance
posted on 19 May 2021
Likes
Work culture is very good and Job security is not, management was good,
Dislikes
Work is good but that is contract base
Work Details
Work life is so good and I enjoyed lot of tour trips with collegues and learn a lot things of manager and my trainer.
Work days: Monday to Saturday
(Flexible Timings)
Work related travel: This job involves
Travel Within City.
People also ask about EXL Service, Pune Customer Care Executives
Is EXL Service, Pune a good place to work for Customer Care Executives?
The experience of working at any company can vary based on factors like team, manager, role, company policy etc. However, with an overall rating of 4.2 out of 5 from over 44 employee reviews, it's clear that most customer care executives have a positive experience working at EXL Service, Pune. Job Security holds the highest rating at 4.6, while salary & benefits is rated the lowest amongst all factors at 3.7. Read reviews about job security and salary & benefits on AmbitionBox.
Does EXL Service, Pune pay their Customer Care Executives well?
According to AmbitionBox reviews, EXL Service, Pune customer care executives rate their salary and benefits at 3.7 out of 5, based on 44 reviews. The rating reflects an average level of satisfaction among employees regarding compensation and benefits, indicating that while employees find the compensation and benefits acceptable, there is room for improvement in these areas. You can know more about EXL Service, Pune's customer care executives salaries here and to read reviews specifically about salary and benefits at EXL Service, Pune for customer care executives, click here.
How is the work culture at EXL Service, Pune for Customer Care Executives?
Work culture at EXL Service, Pune for customer care executives is rated 4.4 out of 5 by 44 employees on AmbitionBox, indicating a generally positive environment. Work culture encompasses aspects like collaboration, support, and overall employee satisfaction. The strong rating reflects a supportive and engaging atmosphere at EXL Service, Pune. To read reviews specifically about work culture at EXL Service, Pune for customer care executives, click here.
How is the job security at EXL Service, Pune for Customer Care Executives?
Based on 44 reviews on AmbitionBox, EXL Service, Pune's customer care executives rate job security at 4.6 out of 5. This high rating reflects strong employee confidence in the stability and security of their roles at EXL Service, Pune, indicating that most employees feel secure in their positions and trust the company to provide a reliable work environment. To read reviews about job security at EXL Service, Pune for customer care executives, click here.
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