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TTEC India Chat Support Executive Interview Questions and Answers

Updated 28 Dec 2024

TTEC India Chat Support Executive Interview Experiences

9 interviews found

Interview experience
3
Average
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Recruitment Consulltant and was interviewed in Aug 2023. There were 3 interview rounds.

Round 1 - Aptitude Test 

It consists of questions related to non verbal logical reasoning, English and basic computer questions.

Round 2 - One-on-one 

(4 Questions)

  • Q1. Recruiter asks to give introduction and ask general questions related to your profile. After that ask about bpo.
  • Q2. Introduce yourself?
  • Q3. What you want to join bpo?
  • Q4. Tell me about your previous experience?
Round 3 - Typing Test 

(1 Question)

  • Q1. They asked to give typing test?

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident.
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Assessment 

(1 Question)

  • Q1. General Aptitude Test
Round 2 - HR 

(1 Question)

  • Q1. They will check your communication skills.
Round 3 - Writing test 

(1 Question)

  • Q1. They will check your writing skills and typing speed as well as grammar, punctuation, tenses and vocab.

Chat Support Executive Interview Questions Asked at Other Companies

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Q2. How will you write an email to customer regarding order delivery ... read more
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Q3. Why English should be business language?
Q4. What will you do if the company will get high customer flow
asked in Jio
Q5. What do you mean by customer service representative?
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed in Jul 2023. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Group Discussion 

Introduction about yourself and then a written test for English language

Round 3 - One-on-one 

(1 Question)

  • Q1. Normal questions regarding last job and then written test
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed in Jan 2023. There were 5 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - Aptitude Test 

Question answering from basic computer knowledge, aptitude test

To check mental health and physiology health

Round 3 - Group Discussion 

Anything about their experiences or their lives.
To test the talkative nature of candidate

Round 4 - One-on-one 

(1 Question)

  • Q1. Tell about yourself. To test the capacity of candidate attention, talkative,nature.
Round 5 - HR 

(1 Question)

  • Q1. Final round for selection

Interview Preparation Tips

Interview preparation tips for other job seekers - If they say you can do night shift and relocation say yes to them, if you want to do the job.

TTEC India interview questions for designations

 Chat Support Associate

 (2)

 Chat and Email Support Executive

 (11)

 Chat Associate

 (4)

 Chat Process

 (1)

 Online Chat Representative

 (2)

 Chat Sales Associate

 (1)

 Senior Customer Support Associate

 (1)

 Customer Support Executive

 (2)

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed before Dec 2023. There were 3 interview rounds.

Round 1 - Assignment 

They provide an assessment

Round 2 - HR 

(1 Question)

  • Q1. Hr discussed about salary
Round 3 - Product Management 

(1 Question)

  • Q1. Chat round with production manager
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed in Mar 2023. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Properly align and format text in your resume. A recruiter will have to spend more time reading poorly aligned text, leading to high chances of rejection.
View all tips
Round 2 - Aptitude Test 

There are Grammer and odd diagram MCQ's included also some question based on customer experience

Round 3 - HR 

(2 Questions)

  • Q1. HR asked you About yourself dont be nervous
  • Q2. Chat session bases on recent topic's

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident while answering make an eye contact and try to impress the HR with a unique Answers
Interview experience
3
Average
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed in Dec 2022. There was 1 interview round.

Round 1 - HR 

(2 Questions)

  • Q1. About your self and your job experience
  • Q2. More about customer service and quality of a good CSE

Interview Preparation Tips

Interview preparation tips for other job seekers - Speak normal English and be confident. Try to speak more

I applied via Naukri.com and was interviewed in Jul 2021. There were 3 interview rounds.

Round 1 - Aptitude Test 

The text basically includes MCQ's on reasoning, English, computer.

Round 2 - HR 

(1 Question)

  • Q1. Basic General questions about yourself.
Round 3 - One-on-one 

(1 Question)

  • Q1. General basic questions on yourself with a bit more detailed and elaborated compared to HR round.

Interview Preparation Tips

Interview preparation tips for other job seekers - Just be confident with your answer, basically they will ask about yourself and cross questions with the answers you will be giving, so just be confident with what you say.

I applied via Referral and was interviewed in Oct 2020. There were 5 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. Share your memorable experience? Most memorable day of your life !!
  • Q2. Be yourself and do not stop while you are speaking. Share the true experience, not the googled one.

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident and be your self through out the interview.

Interview questions from similar companies

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(2 Questions)

  • Q1. What was your experience during the one-on-one round with the manager?
  • Ans. 

    The one-on-one round with the manager was insightful and engaging.

    • Discussed my previous experience in customer support

    • Answered situational questions on handling difficult customers

    • Received feedback on communication skills and problem-solving abilities

  • Answered by AI
  • Q2. Basically check communication

TTEC India Interview FAQs

How many rounds are there in TTEC India Chat Support Executive interview?
TTEC India interview process usually has 3-4 rounds. The most common rounds in the TTEC India interview process are HR, Resume Shortlist and Aptitude Test.
What are the top questions asked in TTEC India Chat Support Executive interview?

Some of the top questions asked at the TTEC India Chat Support Executive interview -

  1. Recruiter asks to give introduction and ask general questions related to your p...read more
  2. General basic questions on yourself with a bit more detailed and elaborated com...read more
  3. More about customer service and quality of a good ...read more
How long is the TTEC India Chat Support Executive interview process?

The duration of TTEC India Chat Support Executive interview process can vary, but typically it takes about less than 2 weeks to complete.

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based on 8 TTEC India interviews
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TTEC India Chat Support Executive Salary
based on 186 salaries
₹2.2 L/yr - ₹4.8 L/yr
11% more than the average Chat Support Executive Salary in India
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TTEC India Chat Support Executive Reviews and Ratings

based on 50 reviews

3.2/5

Rating in categories

3.1

Skill development

3.0

Work-Life balance

3.1

Salary & Benefits

3.2

Job Security

3.5

Company culture

2.6

Promotions/Appraisal

2.9

Work Satisfaction

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