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Teleperformance Escalation Executive Interview Questions and Answers

Updated 10 Jan 2022

Teleperformance Escalation Executive Interview Experiences

1 interview found

I applied via Recruitment Consultant and was interviewed before Jan 2021. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. Self introduction

Interview Preparation Tips

Interview preparation tips for other job seekers - Be self confident and honest

Escalation Executive Jobs at Teleperformance

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Interview questions from similar companies

I applied via Naukri.com and was interviewed in Sep 2017. There were 6 interview rounds.

Interview Questionnaire 

3 Questions

  • Q1. VERSANT TEST(English language and voice test)
  • Q2. You will hear small sentences in English and are asked to repeat them, you would hear a small paragraph in English and would be asked some questions regarding the paragraph you've heard
  • Q3. Salary discussion

Interview Preparation Tips

Round: Resume Shortlist
Experience: Just asks to speak about our selves to test our English language skills

Round: Operations manager round
Experience: Normal questions about our experience and gives details about the process and estimates if we are fit their requirements

General Tips: Easy interview for any one with descent knowledge of English
Skills: Communication
Duration: <1 week

I applied via Referral and was interviewed before Nov 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all Resume tips
Round 2 - HR 

(2 Questions)

  • Q1. What's your salary expectations
  • Q2. What's your strength and weakness

Interview Preparation Tips

Interview preparation tips for other job seekers - It is best comapny I have experienced and I want to back here after sometime

I applied via Company Website and was interviewed before Feb 2020. There was 1 interview round.

Interview Questionnaire 

3 Questions

  • Q1. Short introduction
  • Q2. What do you mean by customer service
  • Ans. 

    Customer service refers to the assistance and support provided to customers before, during, and after a purchase.

    • Customer service involves addressing customer queries and concerns

    • It includes providing product information and resolving complaints

    • Good customer service can lead to customer loyalty and positive word-of-mouth

    • Examples include answering phone calls, responding to emails, and providing live chat support

  • Answered by AI
  • Q3. Scenario based questions

Interview Preparation Tips

Interview preparation tips for other job seekers - Do not hesitate, be confident

I applied via Referral and was interviewed before Feb 2020. There were 4 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Self introduction and hobby and job related question.

Interview Preparation Tips

Interview preparation tips for other job seekers - Be simple as you need don't be oversmart. They are looking for your patience.

Interview Questionnaire 

1 Question

  • Q1. What is wipro

I applied via Referral and was interviewed before Jan 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - HR 

(3 Questions)

  • Q1. Tell me about yourself.
  • Q2. What is your family background?
  • Q3. Share details of your previous job.

Interview Preparation Tips

Topics to prepare for Tech Mahindra Customer Care Executive interview:
  • Customer Service
Interview preparation tips for other job seekers - Keep calm while nervousness faced during the interview. It will be fine if you comfortable in English or Hindi any language you can in talk while interview because they want to see our communication skill are good or not so be prepared.

I applied via Recruitment Consultant and was interviewed before Oct 2020. There were 4 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Self introduction about the process

Interview Preparation Tips

Interview preparation tips for other job seekers - Should be careful with with interview

I applied via Recruitment Consulltant and was interviewed before Apr 2021. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - Versant 

(4 Questions)

  • Q1. Can you rearrange the sentences on basic given parts of sentences?
  • Ans. 

    Yes, I can rearrange the sentences on basic given parts of sentences.

    • I have experience in rearranging sentences to improve clarity and coherence.

    • I can identify the subject, verb, and object in a sentence and rearrange them accordingly.

    • For example, 'The dog chased the cat' can be rearranged as 'The cat was chased by the dog'.

  • Answered by AI
  • Q2. Can you repeat sentences you hear?
  • Ans. 

    Yes, I can repeat sentences I hear.

    • As a Customer Service Executive, it is important to actively listen to customers and understand their concerns.

    • Repeating sentences helps in clarifying any misunderstandings and ensures accurate communication.

    • For example, if a customer says, 'I have not received my order yet,' I can repeat it as 'You have not received your order yet. Is that correct?'

  • Answered by AI
  • Q3. Can you repeat paragraph you hear in brief?
  • Ans. 

    Yes, I can repeat a paragraph I hear in brief.

    • I have good listening skills and can summarize information accurately.

    • I can ask clarifying questions to ensure I understand the main points.

    • For example, if a customer is explaining an issue with their product, I can repeat the problem back to them to confirm I have it right.

  • Answered by AI
  • Q4. Can you answer common sense questions?
  • Ans. 

    Yes, I can answer common sense questions.

    • Yes, I have the ability to answer common sense questions.

    • I can use my knowledge and logical thinking to provide accurate answers.

    • I have experience in handling customer queries and providing solutions.

    • I can provide examples to support my answers if needed.

  • Answered by AI
Round 3 - Client Interview 

(3 Questions)

  • Q1. Tell me about your self
  • Ans. 

    I am a dedicated and experienced customer service executive with a passion for providing exceptional service.

    • Over 5 years of experience in customer service roles

    • Strong communication and problem-solving skills

    • Proven ability to handle difficult customers and resolve issues

    • Proficient in using customer service software and tools

    • Received multiple positive customer feedback and recognition

    • Implemented new customer service str...

  • Answered by AI
  • Q2. Are you comfortable to work in BPO? Why you want to join this company?
  • Ans. 

    Yes, I am comfortable working in a BPO and I want to join this company because of its reputation and growth opportunities.

    • I have prior experience working in a BPO and I am familiar with the work environment and processes.

    • I enjoy interacting with customers and providing them with excellent service, which aligns with the role of a Customer Service Executive in a BPO.

    • I have researched about this company and I am impressed...

  • Answered by AI
  • Q3. Tell me some basics about process you are about to hire.
  • Ans. 

    The process we are hiring for is a customer service executive role.

    • The role involves providing assistance and support to customers.

    • Responsibilities include answering customer inquiries, resolving complaints, and processing orders.

    • Excellent communication and problem-solving skills are required.

    • Experience in handling customer interactions and using customer service software is preferred.

    • The candidate should be able to wo...

  • Answered by AI

Interview Preparation Tips

Topics to prepare for Concentrix Corporation Customer Service Executive interview:
  • Favorite festival
  • Your Hobbies
  • Your country
  • Mumbai
  • Yourself
Interview preparation tips for other job seekers - Never speak wrong confidently in front of client, especially about process basics. You can tell that you are not aware about it, given training you will manage it.

I applied via Naukri.com and was interviewed before Jan 2021. There were 3 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. Convenient for night shift
  • Q2. You need to write a passage without grammer mistake. So kindly prepare your own topic

Interview Preparation Tips

Interview preparation tips for other job seekers - Not tough. Anyone can get a job
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Teleperformance Escalation Executive Salary
based on 5 salaries
₹2 L/yr - ₹2.6 L/yr
35% less than the average Escalation Executive Salary in India
View more details

Teleperformance Escalation Executive Reviews and Ratings

based on 2 reviews

3.5/5

Rating in categories

3.5

Skill development

3.5

Work-life balance

2.1

Salary

4.1

Job security

3.5

Company culture

2.6

Promotions

3.5

Work satisfaction

Explore 2 Reviews and Ratings
Escalation Executive

Indore

1-5 Yrs

₹ 0.5-3 LPA

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