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Teleperformance
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I applied via Recruitment Consultant and was interviewed before Jan 2021. There was 1 interview round.
I applied via Naukri.com and was interviewed in Sep 2017. There were 6 interview rounds.
I applied via Referral and was interviewed before Nov 2021. There were 2 interview rounds.
I applied via Company Website and was interviewed before Feb 2020. There was 1 interview round.
Customer service refers to the assistance and support provided to customers before, during, and after a purchase.
Customer service involves addressing customer queries and concerns
It includes providing product information and resolving complaints
Good customer service can lead to customer loyalty and positive word-of-mouth
Examples include answering phone calls, responding to emails, and providing live chat support
posted on 11 Feb 2021
I applied via Referral and was interviewed before Feb 2020. There were 4 interview rounds.
I applied via Referral and was interviewed before Jan 2021. There were 2 interview rounds.
I applied via Recruitment Consultant and was interviewed before Oct 2020. There were 4 interview rounds.
posted on 19 Apr 2022
I applied via Recruitment Consulltant and was interviewed before Apr 2021. There were 3 interview rounds.
Yes, I can rearrange the sentences on basic given parts of sentences.
I have experience in rearranging sentences to improve clarity and coherence.
I can identify the subject, verb, and object in a sentence and rearrange them accordingly.
For example, 'The dog chased the cat' can be rearranged as 'The cat was chased by the dog'.
Yes, I can repeat sentences I hear.
As a Customer Service Executive, it is important to actively listen to customers and understand their concerns.
Repeating sentences helps in clarifying any misunderstandings and ensures accurate communication.
For example, if a customer says, 'I have not received my order yet,' I can repeat it as 'You have not received your order yet. Is that correct?'
Yes, I can repeat a paragraph I hear in brief.
I have good listening skills and can summarize information accurately.
I can ask clarifying questions to ensure I understand the main points.
For example, if a customer is explaining an issue with their product, I can repeat the problem back to them to confirm I have it right.
Yes, I can answer common sense questions.
Yes, I have the ability to answer common sense questions.
I can use my knowledge and logical thinking to provide accurate answers.
I have experience in handling customer queries and providing solutions.
I can provide examples to support my answers if needed.
I am a dedicated and experienced customer service executive with a passion for providing exceptional service.
Over 5 years of experience in customer service roles
Strong communication and problem-solving skills
Proven ability to handle difficult customers and resolve issues
Proficient in using customer service software and tools
Received multiple positive customer feedback and recognition
Implemented new customer service str...
Yes, I am comfortable working in a BPO and I want to join this company because of its reputation and growth opportunities.
I have prior experience working in a BPO and I am familiar with the work environment and processes.
I enjoy interacting with customers and providing them with excellent service, which aligns with the role of a Customer Service Executive in a BPO.
I have researched about this company and I am impressed...
The process we are hiring for is a customer service executive role.
The role involves providing assistance and support to customers.
Responsibilities include answering customer inquiries, resolving complaints, and processing orders.
Excellent communication and problem-solving skills are required.
Experience in handling customer interactions and using customer service software is preferred.
The candidate should be able to wo...
I applied via Naukri.com and was interviewed before Jan 2021. There were 3 interview rounds.
based on 2 reviews
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