Escalation Manager Interview Questions and Answers

To save attrition when a customer is not happy with the product roadmap, it is important to address their concerns and provide alternative solutions.

• Listen to the customer's concerns and understand their specific issues with the product roadmap.

• Offer personalized solutions or alternatives that align with the customer's needs and expectations.

• Engage in open and transparent communication to build trust and demonstrate a commitment to addressing their concerns.

• Provide regular up...read more

Yes, I have experience with SaS based products, APIs, and Splunk.

• I have worked with SaS based products such as Salesforce, Microsoft Azure, and Google Cloud Platform.

• I have experience in developing and integrating APIs for various applications.

• I have used Splunk for log management, monitoring, and data analysis in previous roles.

Handled a customer escalation by actively listening, empathizing, and collaborating with cross-functional teams to find a solution.

• Actively listened to the customer's concerns and empathized with their frustrations.

• Collaborated with cross-functional teams to gather necessary information and resources.

• Communicated effectively with all parties involved to ensure transparency and alignment on next steps.

• Regularly followed up with the customer to provide updates and ensure their ...read more