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5 Escalation Manager Jobs

Escalation Manager - Credit Cards

3-8 years

Chennai

3 vacancies

Escalation Manager - Credit Cards

HDFC Bank

posted 14d ago

Job Description

Roles and Responsibilities


  • Responsible to handle complaints received Regulatory Desk and Senior Management Desk (MD/PNO).
  • Ensure daily closure of complaints as per the predefined target and meet the daily productivity for all business days.
  • To close the complaints with responses within the specified TAT by the unit and case updates needs to be shared with seniors without reminders.
  • To ensure all monetary CAD approvals are raised within TAT.
  • Should make sure follow up responses are sent as per the approved TAT and adherence to 100% compliance to the laid down parameters while responding to customer mails.
  • To ensure customer's requirements correctly understood and to check for opportunities to fulfil customer requirement.
  • Complete resolution to be given to the customer at the first instance thereby minimising repeat interactions and to avoid any escalations.
  • To capture complete customer information in the system.
  • To adhere quality parameters as prescribed towards customer resolution.
  • Effective liasion with the various functional units in credit cards and ensure complete resolution within TATs.



Perks and Benefits




Employment Type: Full Time, Permanent

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What Escalation Manager at HDFC Bank are saying

1.0
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Escalation Manager salary at HDFC Bank

reported by 5 employees with 1-8 years exp.
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₹2.2 L/yr - ₹7 L/yr
47% less than the average Escalation Manager Salary in India
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What HDFC Bank employees are saying about work life

based on 40k employees
59%
44%
51%
99%
Strict timing
Monday to Saturday
Within city
Day Shift
View more insights

HDFC Bank Benefits

Job Training
Health Insurance
Soft Skill Training
Work From Home
Team Outings
Cafeteria +6 more
View more benefits

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