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Teleperformance Customer Service Representative Interview Questions and Answers for Freshers

Updated 6 Nov 2024

Teleperformance Customer Service Representative Interview Experiences for Freshers

1 interview found

Customer Service Representative Interview Questions & Answers

user image Anonymous

posted on 22 Sep 2023

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Walk-in and was interviewed in Mar 2023. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(2 Questions)

  • Q1. What is the role of customers support representative
  • Ans. 

    Customer support representatives provide assistance and guidance to customers in resolving their issues and answering their queries.

    • Assist customers in resolving issues and answering queries

    • Provide product information and troubleshooting assistance

    • Handle complaints and escalations professionally

    • Maintain a positive and helpful attitude towards customers

    • Document customer interactions and feedback for future reference

    • Answered by AI
    Add your answer
  • Q2. How will you address the customer for the situation given
  • Ans. 

    I will address the customer with empathy, active listening, and a solution-focused approach.

    • Acknowledge the customer's concerns and show empathy

    • Listen actively to understand the issue fully

    • Offer a solution or alternative options to resolve the issue

    • Follow up to ensure customer satisfaction

    • Answered by AI
    Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Before appearing for the interview preparation is very important and should be known to the job role for which anyone is applying

Customer Service Representative Jobs at Teleperformance

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Interview questions from similar companies

Customer Service Representative Interview Questions & Answers

Concentrix Corporation user image Anonymous

posted on 30 Dec 2022

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed before Dec 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(2 Questions)

  • Q1. Tell me something about your self
    • Add your answer
  • Q2. What did you do in your last weekend?
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident in every question what HR asks and give truth answer.

Customer Service Representative Interview Questions & Answers

Wipro user image Anonymous

posted on 29 Nov 2021

I applied via Recruitment Consultant and was interviewed in May 2021. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. Why do you want to join wipro?
  • Ans. 

    I want to join Wipro because of its reputation for excellent customer service and its commitment to employee growth and development.

    • Wipro has a strong reputation for providing excellent customer service, which aligns with my passion for helping others.

    • I am impressed by Wipro's commitment to employee growth and development, as evidenced by their extensive training programs and career advancement opportunities.

    • I believe ...

    • Answered by AI
    View 1 more answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Just be confident and believe in yourself.

Customer Service Representative Interview Questions & Answers

Concentrix Corporation user image Anonymous

posted on 8 May 2022

I applied via Job Fair and was interviewed before May 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Aptitude Test 

This was on grammar, spelling and punctuation. Likewise, it was about how to handle disgruntled customers.

Interview Preparation Tips

Interview preparation tips for other job seekers - Ensure you know how to handle disgruntled customers.

Customer Service Representative Interview Questions & Answers

Foundever user image Anonymous

posted on 3 May 2023

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Technical 

(2 Questions)

  • Q1. What would you say are your best qualities?
    • Add your answer
  • Q2. Do you have any questions for me?
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Always make sure you look up the company and ask the interviewer questions

Customer Service Representative Interview Questions & Answers

Foundever user image Anonymous

posted on 10 Nov 2021

I applied via Recruitment Consultant and was interviewed in May 2021. There were 4 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Introduce yourself in french, what do you do in ur free time, why do you want to work with sitel, they asked about my teaching experience
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident , expressive and honest in whatever question you will be answering

Customer Service Representative Interview Questions & Answers

Foundever user image Anonymous

posted on 5 Jun 2024

Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(2 Questions)

  • Q1. Tell me about yourself
    • Add your answer
  • Q2. What is your strength
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - - Confidence and English Speaking skills

Customer Service Representative Interview Questions & Answers

Foundever user image Anonymous

posted on 5 Jun 2024

Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(2 Questions)

  • Q1. What is your stregth
  • Ans. 

    My strength lies in my ability to empathize with customers and find solutions to their problems.

    • Strong communication skills to effectively listen to and understand customer concerns

    • Ability to remain calm and patient in high-pressure situations

    • Experience in problem-solving and conflict resolution

    • Empathy and understanding towards customers' needs and emotions

    • Answered by AI
    Add your answer
  • Q2. Tell me about yourself
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - - Confidence
- English Skills

Customer Service Representative Interview Questions & Answers

Foundever user image Anonymous

posted on 31 Aug 2021

I applied via Company Website and was interviewed in Jul 2021. There were 5 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Introduce about yourself.
  • Ans. 

    I am a dedicated and experienced Customer Service Representative with a strong focus on providing excellent customer support.

    • I have over 5 years of experience in customer service roles, where I have honed my communication and problem-solving skills.

    • I am highly skilled in handling customer inquiries, resolving complaints, and ensuring customer satisfaction.

    • I have a proven track record of meeting and exceeding customer s...

    • Answered by AI
    View 1 more answer

Interview Preparation Tips

Interview preparation tips for other job seekers - This'd be the mandatory question in every field of organisation to get to know about ourselves and also our personality as well. Being confident and sharp will help you out clear this question. Firstly try to give out a good introduction about yourself in a short and sweet way. Just keep it simple. Simple and slay!..

Customer Service Representative Interview Questions & Answers

Foundever user image Anonymous

posted on 17 Sep 2022

I applied via Naukri.com and was interviewed in Aug 2022. There were 2 interview rounds.

Round 1 - Assignment 

Assignment was easy everyone can pass it try it once

Round 2 - Aptitude Test 

1. Have you impacted by someone this year
2.what you from your biggest mistake
3.what your experience in pendamic

Interview Preparation Tips

Interview preparation tips for other job seekers - I think interview was very easy it is a very good experience for me
More about working at Teleperformance

Teleperformance Interview FAQs

How many rounds are there in Teleperformance Customer Service Representative interview for freshers?
Teleperformance interview process for freshers usually has 2 rounds. The most common rounds in the Teleperformance interview process for freshers are Resume Shortlist and One-on-one Round.
How to prepare for Teleperformance Customer Service Representative interview for freshers?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Teleperformance. The most common topics and skills that interviewers at Teleperformance expect are Communication Skills, Customer Service, Customer Service Operations, customer support and Contract Management.
What are the top questions asked in Teleperformance Customer Service Representative interview for freshers?

Some of the top questions asked at the Teleperformance Customer Service Representative interview for freshers -

  1. What is the role of customers support representat...read more
  2. How will you address the customer for the situation gi...read more
  3. What is the speed of your wifi and how much total overall experien...read more
How long is the Teleperformance Customer Service Representative interview process?

The duration of Teleperformance Customer Service Representative interview process can vary, but typically it takes about less than 2 weeks to complete.

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Teleperformance Customer Service Representative Interview Process for Freshers

based on 1 interview

Interview experience

5
  
Excellent
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Teleperformance Customer Service Representative Salary
based on 547 salaries
₹1 L/yr - ₹6 L/yr
At par with the average Customer Service Representative Salary in India
View more details

Teleperformance Customer Service Representative Reviews and Ratings

based on 257 reviews

3.5/5

Rating in categories

3.4

Skill development

3.3

Work-life balance

3.3

Salary

3.3

Job security

3.3

Company culture

2.9

Promotions

3.3

Work satisfaction

Explore 257 Reviews and Ratings
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Mumbai Suburban,

Goregaon

0-2 Yrs

₹ 1-3.25 LPA

Customer Service Representative

Chennai

0-3 Yrs

₹ 1-3 LPA

Customer Service Representative

Gurgaon / Gurugram

0-5 Yrs

₹ 3-3.75 LPA

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