Teleperformance Customer Service Executive Interview Questions, Process, and Tips for Experienced

Q1. Tell me about yourself.
Ans. 
Experienced customer service executive with a strong background in resolving customer issues and ensuring satisfaction.
• Over 5 years of experience in customer service roles

• Skilled in handling customer inquiries, complaints, and escalations

• Proficient in using CRM systems and resolving technical issues

• Strong communication and problem-solving skills

• Received multiple awards for outstanding customer service performance
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Q2. Tell me about BPO
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BPO stands for Business Process Outsourcing, where companies outsource non-core business functions to third-party service providers.
• BPO companies handle tasks like customer service, technical support, data entry, and back-office operations.

• It helps companies focus on their core competencies while reducing costs and improving efficiency.

• Examples of BPO companies include Teleperformance, Convergys, and Accenture.

• BPO serv...read more
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Q1. What is the main intention of the work
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Q2. How we approach customer
Ans. 
We approach customers with empathy, active listening, and a solution-oriented mindset.
• Show empathy towards the customer's situation or issue

• Practice active listening to fully understand the customer's needs

• Offer solutions or alternatives to address the customer's concerns

• Follow up to ensure customer satisfaction

• Maintain a positive and professional attitude throughout the interaction
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Q1. Tell me about yourself
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Q2. What do you know about bpo and customer support
Ans. 
BPO stands for Business Process Outsourcing, which includes customer support services provided by third-party companies.
• BPO involves outsourcing non-core business functions to specialized service providers.

• Customer support in BPO includes handling customer inquiries, resolving issues, and providing assistance.

• BPO companies often use various communication channels like phone, email, chat, and social media to interact wi...read more
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Q1. Tell me something about yourself?
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Q2. What is BPO and customer service?
Ans. 
BPO stands for Business Process Outsourcing, which includes customer service as a key component.
• BPO involves outsourcing non-core business functions to third-party service providers.

• Customer service in BPO refers to handling customer inquiries, complaints, and providing support.

• Examples of BPO customer service include call centers, email support, and live chat services.
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Q3. Where do you see yourself after 5 years?
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Q1. What is BPO and customer service?
Ans. 
BPO stands for Business Process Outsourcing, which includes customer service as a key function.
• BPO involves outsourcing non-core business functions to third-party service providers.

• Customer service is a key function within BPO, focusing on addressing customer inquiries, issues, and providing support.

• Customer service executives play a crucial role in ensuring customer satisfaction and retention.

• Examples of BPO companies...read more
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Q2. What is upselling?
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Upselling is the practice of encouraging customers to purchase a higher-end product or additional items in order to increase sales.
• Upselling involves suggesting upgrades or add-ons to the customer's original purchase.

• It is often used in retail and customer service industries to increase revenue.

• For example, a customer buying a laptop may be upsold on a more powerful model or additional accessories.

• Effective upselling r...read more
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Q1. Email writing test
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Q2. Main focused on vocabularies , grammar and thought process
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Q1. Telling about myself
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Q2. Comfortable with night shift or not
Ans. 
Yes
• I am comfortable with night shifts as I have prior experience working in night shifts.

• I understand the importance of providing round-the-clock customer service and am willing to adapt my schedule accordingly.

• I am a night owl by nature and find that I am more productive and focused during nighttime hours.

• I am aware that night shifts may require adjusting my sleep patterns and lifestyle, and I am prepared to make thos...read more
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Q1. Why you want to join bpo
Ans. 
I want to join BPO because I enjoy interacting with people and providing excellent customer service.
• I have a passion for helping others and enjoy resolving customer issues.

• I have strong communication skills and enjoy building relationships with customers.

• I am motivated by the opportunity to work in a fast-paced and dynamic environment.

• I believe working in a BPO will enhance my problem-solving abilities and improve my a...read more
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Mcat test basically it’s a multiple choice question

Q1. Work experience, salary expectation, job role
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Q2. Communication Versant or Amcat test then face to face interview with operations manager
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