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Teleperformance Customer Service Agent Interview Questions and Answers
Teleperformance Customer Service Agent Interview Experiences
3 interviews found
Selected
I applied via Recruitment Consulltant and was interviewed before Feb 2022. There were 3 interview rounds.
It's a LMS assignment. That is very easy to do with guidance.
(3 Questions)
- Q1. HR asks some some simple questions like speak for a minute or more on any topic. And grammatical questions are given. What is your expectations? Which topic do you choose to speak for a minute?
- Q2. What's your expectations?
- Q3. Which topic do you want to speak for a minute?
Interview Preparation Tips
I applied via Walk-in and was interviewed in Jul 2020. There were 3 interview rounds.
Interview Questionnaire
2 Questions
- Q1. Why are you interested in caption calling? Do you know what this process is about?
- Q2. What if you get bored working in caption call process as a lot of employees say that caption call is boring?
Interview Preparation Tips
I applied via Recruitment Consultant and was interviewed before Jul 2020. There were 3 interview rounds.
Interview Questionnaire
3 Questions
- Q1. Self Introduction
- Q2. About a topic in a minute
- Q3. How confident you're in exploring tourse6
Interview Preparation Tips
Interview questions from similar companies
Customer Service Agent Interview Questions & Answers
Concentrix Corporation
Anonymous
posted on 28 Oct 2024
Selected
I applied via LinkedIn and was interviewed in Apr 2024. There were 2 interview rounds.
(4 Questions)
- Q1. Tell me about your background
- Ans.
I have a strong background in customer service, with experience in handling inquiries, resolving issues, and providing exceptional support.
Worked as a customer service representative for 3 years at XYZ Company
Managed a high volume of customer inquiries via phone, email, and chat
Resolved customer issues efficiently and effectively to ensure customer satisfaction
Received positive feedback from customers for my excellent
- Q2. Tell me how your background matches this job
- Ans.
My background in customer service and communication skills make me a strong match for this job.
I have X years of experience in customer service roles
I am skilled in handling customer inquiries and resolving issues efficiently
I have a strong ability to communicate effectively with customers and colleagues
I am proficient in using CRM systems and other customer service tools
- Q3. How did you handle a difficult customer?
- Q4. Quality or Quantity?
- Ans.
Quality is more important than quantity in customer service.
Focus on providing high-quality service to ensure customer satisfaction and loyalty
Quality service leads to positive customer experiences and word-of-mouth referrals
Quality service can help differentiate your company from competitors
Examples: Resolving customer issues effectively, personalized interactions, timely responses
(2 Questions)
- Q1. Tell me about your background (in italian)
- Q2. Role play between customer and agent of a post office (in italian)
- Ans.
Role play between a customer and a post office agent in Italian
Customer: Buongiorno, vorrei spedire questa lettera in Francia.
Agent: Certamente, posso aiutarla. Quanto pesa la lettera?
Customer: Pesa circa 50 grammi.
Agent: Perfetto, la spedizione standard impiegherà circa una settimana. Desidera aggiungere un servizio di tracciamento?
Customer: Sì, vorrei tracciare la spedizione. Quanto costa in totale?
Agent: Il costo to...
Customer Service Agent Interview Questions & Answers
Concentrix Corporation
Anonymous
posted on 22 Aug 2021
I applied via Referral and was interviewed in Jul 2021. There were 3 interview rounds.
Interview Questionnaire
3 Questions
- Q1. What about bpo?
- Ans.
BPO stands for Business Process Outsourcing.
BPO involves outsourcing non-core business functions to a third-party provider.
Customer service is a common function outsourced in BPO.
BPO can help companies save costs and improve efficiency.
Examples of BPO providers include Accenture, IBM, and Infosys.
- Q2. Tell me about online shopping and teleperformance, covid 19 etc?
- Ans.
Online shopping has become more important during Covid-19 and Teleperformance plays a crucial role in providing customer service for online shoppers.
Online shopping has seen a surge in demand due to Covid-19 as people prefer to shop from the safety of their homes.
Teleperformance provides customer service support for various online shopping platforms, helping customers with their queries and concerns.
With the increase i...
- Q3. Tell me about international process questions?
- Ans.
International process questions refer to inquiries related to global operations and procedures.
These questions may involve shipping and handling of products across borders
They may also pertain to customs regulations and documentation
Language barriers and cultural differences may also be a factor
Examples include inquiries about international shipping rates, customs duties, and import/export regulations
Interview Preparation Tips
I applied via Referral and was interviewed before Jan 2021. There were 3 interview rounds.
(1 Question)
- Q1. Tell me about yourself
Reasoning
Speaking
Typing
Listening
(6 Questions)
- Q1. What are your salary expectations?
- Q2. What is your family background?
- Q3. Why should we hire you?
- Q4. Where do you see yourself in 5 years?
- Q5. What are your strengths and weaknesses?
- Q6. Tell me about yourself.
Interview Preparation Tips
I applied via Referral and was interviewed in Jan 2021. There were 5 interview rounds.
Interview Questionnaire
1 Question
- Q1. Basic questions about strength, weakness, future goals,etc.(being a fresher)
Interview Preparation Tips
I applied via Walk-in and was interviewed before Sep 2021. There were 2 interview rounds.
(1 Question)
- Q1. Basic skills about the process knowledge
(1 Question)
- Q1. As usual just they view the subject matters
Interview Preparation Tips
I appeared for an interview in May 2017.
Interview Preparation Tips
Duration: 1 hour 5 minutes
Total Questions: 5
Skills: Integrity, Intelligence
College Name: Shasun jain college
Interview Questionnaire
3 Questions
- Q1. Why did you leaving the job very early
- Ans.
I left the job early due to personal reasons and a better opportunity.
Received a better job offer with higher pay and growth opportunities
Needed to relocate for personal reasons such as family or health
Found the job was not a good fit for my skills and career goals
- Q2. Why you are expecting huge CTC
- Ans.
I have extensive experience, skills, and qualifications that justify a higher salary.
I have a strong educational background and relevant certifications.
I have several years of experience in the industry, with a proven track record of success.
I possess specialized skills and expertise that are in high demand.
I have a history of exceeding performance targets and delivering exceptional results.
I have received positive fee...
- Q3. How can we know whether you work for long time with us
- Ans.
By demonstrating dedication, consistency, and commitment in my work, I can show that I am willing to work for a long time with the company.
Consistently meeting deadlines and exceeding expectations
Taking on additional responsibilities and projects
Seeking opportunities for growth and advancement within the company
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Teleperformance Interviews By Designations
- Teleperformance Customer Care Executive Interview Questions
- Teleperformance Customer Service Executive Interview Questions
- Teleperformance Customer Service Associate Interview Questions
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- Teleperformance Team Lead Interview Questions
- Teleperformance Customer Support Associate Interview Questions
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Interview Questions for Popular Designations
Teleperformance Customer Service Agent Interview Process
based on 1 interview
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Teleperformance Customer Service Agent Reviews and Ratings
based on 45 reviews
Rating in categories
|
Customer Care Executive
6.4k
salaries
|  ₹0.9 L/yr - ₹7 L/yr |
|
Customer Service Executive
6.3k
salaries
| ₹0.8 L/yr - ₹6.5 L/yr |
|
Customer Service Associate
5.4k
salaries
| ₹0.9 L/yr - ₹6.2 L/yr |
|
Team Lead
3.5k
salaries
| ₹1.1 L/yr - ₹8 L/yr |
|
Senior Customer Service Executive
2.9k
salaries
| ₹1 L/yr - ₹5.5 L/yr |
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