Tech Mahindra Customer Care Executive Interview Questions, Process, and Tips

A customer care executive is responsible for providing assistance and support to customers, addressing their queries and concerns.

• Handling customer inquiries and resolving complaints

• Providing product information and assistance with purchases

• Assisting customers with technical issues and troubleshooting

• Maintaining customer records and updating databases

• Ensuring customer satisfaction and building positive relationships

• Col...read more

To improve company placements, we can focus on enhancing recruitment strategies, providing comprehensive training programs, and fostering strong relationships with industry partners.

• Revamp recruitment strategies to attract top talent

• Offer comprehensive training programs to enhance skills and knowledge

• Establish strong relationships with industry partners for better job opportunities

• Implement mentorship programs to suppo...read more

I have excellent communication skills, a strong customer service background, and a genuine passion for helping others.

• I have extensive experience in customer service roles, where I have honed my communication and problem-solving skills.

• I am empathetic and patient, which allows me to effectively handle difficult customer situations.

• I am a quick learner and adapt well to new technologies and systems.

• I have received posit...read more